Call Centre Executives are always under great pressure to develop instant rapport with clients. The English Academy has created a special workshop for Call Centre Executives about how they can develop rapport with their clients instantaneously. This presentation provides details of this one of it's kind workshop.

1. for Call Centre Executives

2. 305-Helix Complex
Nr. Hotel Kansar, Sayajigunj,
Vadodara-390 005, Gujarat (India)
(M) (91)88666 80407, (91)97279 19756,
(E-mail) englishacademybaroda@gmail.com
Visit us at: http://indiamart.com/english-academy/
Corporate Training │ Personality Development │ Mentoring │ Hand Holding

3. Hence; it’s absolutely essential
for them to establish good
rapport with their clients in
first few minutes of the call.

4. The session wise details
of this Workshop are
given in following slides

5. Session 1:
Words have power




12 most powerful words
which invite action.
Words that irritate.
Words which motivate.
Words which probe.
Session 2:
Art of Writing Well
 How to be polite & yet effective
in business communication.
 Is it Dear Miss Asha or Dear Asha?
(Greetings & closings in E-mails)
 How to write powerful E-mails.

6. Session 3:
How to develop instant rapport
 Do you have this quality?
(importance of good listening skills)
 6 reasons for proper body language.
 What is rapport & it’s importance.
 How to develop rapport with anyone.
Session 4:
How to develop instant rapport

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
How to develop instant rapport
using mimicking & mirroring.
How to use emotional triggers
to develop instant rapport .
How to use your aura
to improve your rapport.

7. 
This workshop comes to you at highly
discounted investment of Rs. 5,000/- only.

Duration of each session is about 90 minutes.

You will have to arrange LCD Projector, speakers,
public address system with collar mike, a PC/Laptop.

We will provide one set of soft copies
of the study material before the program.

For outstation programs; all travelling, local conveyance,
lodging & boarding expenses shall be arranged by you.

For outstation workshops all traveling arrangements
shall be made by you & tickets sent to us at Baroda.

Payment: 50 % of the app. billing amount is
payable in advance with Work Order & balance
being payable immediately on completion on the workshop.

8. Need any further information
Please contact:
Sarwan Singh
at 91-88666 80407 / 91-97279 19756
or write to him at
englishacademybaroda@gmail.com
or
languagegym1@gmail.com

9. Some of the companies in IT Space
we have been associated with:
 Collabra Technologies (P) Ltd
 Right Ways Solutions India (P) Ltd.
 Net Web Software (P) Ltd
 SIS Telcom Ltd.

10. We are
‘The English Academy’
305-Helix Complex
Nr. Hotel Kansar, Sayajigunj,
Vadodara-390 005, Gujarat (India)
(M) (91)88666 80407, (91)97279 19756,
(E-mail) englishacademybaroda@gmail.com
Visit us at: http://indiamart.com/english-academy/
Corporate Training │ Personality Development │ Mentoring │ Hand Holding