1. Perdana View Condominium & Perdana View Boutique Serviced Residence
Security SOP 2011 Page 1 of 9
Perdana View Condominium
Perdana View Boutique Serviced Residence
Standard Operating Procedures (SOP) - Security
Revised Version 2011
1 March 2011

2. Perdana View Condominium & Perdana View Boutique Serviced Residence
Security SOP 2011 Page 2 of 9
A SECURITY GUARDS
1.0 Attendance & Conduct
1.1 All security guards must report to Security Control Room/Guardhouse at least
ten (10) minutes before the start of their shift duties for a roll call and briefing.
They should clock in and register their attendances at Guardhouse Post 1.
1.2 The security guards must be honest, loyal and brave in discharging their duties.
1.3 Security guards must be responsible, co-operative and have the initiative to help
one another in their work. This will improve efficiency in the security services
and foster goodwill and teamwork.
1.4 All security guards must be courteous to the Management Office staff and the
residents at all times.
1.5 Security guards shall be courteous in answering telephone/intercom calls.
Remember to identify the location/apartment unit of the caller and record all
telephone messages.
1.6 The security guards must not be under the influence of alcohol or any
psychedelic drugs while on duty. The security guards must not smoke and use
hand phones in public and litter in the common property.
1.7 Any security guard must inform the Guardhouse/Control Room for a
replacement if the security guard has to leave his post to attend to urgent
matters.
1.8 Security guards must report all lost and found items immediately to the PMO,
1.9 If the security guard faced with any difficult situation on site, he must inform
the security control room for assistance.
1.10 Except for official matters, all security guards must not engage in idle talks
among each other, the Management staff, maids, drivers, gardeners, contractors,
workmen, suppliers, operators or residents.
1.11 Any off duty security personnel is not allowed to loiter in the building.
1.12 Ex-security personnel are not permitted to enter the condominium or use any of
its facilities without proper invitation.
1.13 Replacement of security guards on medical leave etc. shall be within half an
hour of no show by the security superintendent or officer.
1.14 Security guard must be clean-shaven and not to keep long hair.

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Security SOP 2011 Page 3 of 9
1.15 All the security guards deployed must not receive any form of monies,
foodstuffs or any other gifts from the residents, visitors, contractors or properly
agents.
2.0 Uniform
2.1 All security guards on duty must always be in full uniform attire, well pressed
and fully button up. The full uniform must comprise at least the following
items:
o Security Uniform;
o A headgear (officer s p cap or beret);
o A name tag;
o A pair of black socks;
o A pair of black leather shoes;
o A whistle;
o A truncheon;
o A notebook & a pen;
o Torchlight;
o A walkie-talkie
3.0 Guard House and Control Rooms
3.1 The guardhouse and control rooms must be kept neat & tidy at all times and free
of debris & prohibited items.
4.0 Instructions
4.1 Security Guards must carry out the following instructions on daily basis:
4.1.1 Maintaining the following register:
o Security guard attendance
o Supplier/contractor/workmen/maids
o Visitor
o Security incident report
o Resident
o Unoccupied units (updated regularly by PMO)
o Permit to work for contractors issued by PMO
4.1.2 Register all suppliers, contractors, workmen, maids particulars and
verify that equipment and material of the nature of the work specified
before allowing them to enter the premises.
4.1.3 Register all visitor particulars and verify with residents via intercom
before allow him/her to enter the premises.
4.1.4 Control on vehicle access by residents displaying car stickers and using
vehicle access cards;

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Security SOP 2011 Page 4 of 9
4.1.5 Ensure that resident vehicles are parked at the allocated parking bay
with valid car sticker/car registration no/bay no. displayed on the
windscreen.
4.1.6 Ensure that visitor's car is parked at the designated visitor parking bay
and strictly prohibited to park at the resident parking bay.
4.1.7 Ensure that the security guards are well-versed in communication
equipment such as walkie-talkie, watchman clock, intercom equipment
including cordless phone, control room equipment.
4.1.8 Check & control the use of common facilities.
o The guard/s must ensure that all doors and windows are securely
locked,
o The lighting at these facilities including toilets are switched off
after use,
o Ensure no one uses the swimming pool after 11pm.
4.1.9 Ensure that no common assets are taken out of the premises unless
authorised by the PMO.
4.1.10 Ensure that the common property is not vandalised. Any form of
vandalism must be reported using the incident report form stating the
date/time/location/nature of vandalism to PMO immediately.
4.1.11 Conduct regular patrolling of the common property and the use of the
clocking device for record purposes on the agreed schedule for day &
night floor patrols, car parks, perimeter surveillance, etc.)
4.2 Security guards must immediately report to the Management Office if they
come across or found any of the following:
o Damages to the common property including plants & trees, common
facilities, lamp posts, gates, fencing, etc.;
o Malfunctioning of electrical fittings including faulty light bulbs and
switches;
o Auto-car park barrier, fire alarms, lifts breakdowns, etc.;
4.3 lf the following emergencies occurred after the PMO had closed for the day; the
security guards must immediately contact the Property Manager and or the
relevant Authorities:
o Fire;
o Disruption of water supply;
o Disruption of electricity supply;
o Flood, landslide or large sink hole;
o Collapse of building structure, water tanks;
o Death or assault;
o Break-in or burglary.
For Emergency, the guards on duty should contact the following persons:
o Maintenance Head En. Ahmad Zainudin 013 338 1738

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Security SOP 2011 Page 5 of 9
o Mutiara General Manager Mr A. Jeeva 019 6630535
o Area Property Manager Mr Stanley Tan 012 3900 088
o JMC Security En Md Taib Ismail 012 771 1852
o Nearest Fire Department (SS2, Petaling Jaya) 03 7729 4444
o Hospital (Damansara Specialist Centre) 03 7722 2692
o Police Station (Kota Damansara) 03 6142 1222
o TNB Breakdown Hotline 03 2282 5566 (HO) 115 454 (Complaint Dept)/
l 800 88 0060 (Toll Free)
B VISITOR MANAGEMENT
1.0 Registration of Visitor(s) including daily maids
1.1 Register all visitor(s) at the main guard post.
1.2 For ad-hoc or unannounced visitors, call the resident to check whether the
resident will accept the visitor(s). If the intercom system is faulty, please
advise visitor to call the resident and the resident to receive and admit their
visitor at the guardhouse.
1.3 Do not allow the visitor(s) to enter said Premises if the resident is not
available.
1.4 Do not allow the visitor(s) to enter said Premises if the resident does not
accept the visitor(s).
1.5 Upon acceptance by the resident, the visitor(s) will be permitted to enter the
Premises after the security guard carries out the following:
1.5.1 Record the identity of the visitor(s) from their IDs in the Visitor
Register.
o date & time of entry/exit
o name(s) & IC number(s) of the visitor(s);
o unit to visit
o owner name
o visitor pass no
o remark - name of guard providing escort assistance
1.5.2 After recording the required particulars, return the identity card(s) to
the visitor(s);
1.5.3 Issue Visitor Pass(es) and the Vehicle Parking Pass to be displayed on
the dashboard, direct them to the designated parking bays and ensure
their cars are parked correctly in the allotted bays and advise the
visitor(s) to return the Visitor Pass(es) & Vehicle Parking Pass upon
leaving the Premises;
1.5.4 Security guard shall direct the visitor(s) to the main entrance and
provide escort assistance to the resident unit.

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1.6 In the case where, the visitor(s) refuses to provide his ID for recording
purposes, he/she shall be refused entry.
1.7 In the case of pre-registered visitor(s), upon his/her arrival, the security guard
shall carry out the following:
1.7.1 Request for their lD, verify and record the particulars in the Visitor
Register.
1.7.2 Issue Visitor Pass(es) and Vehicle Parking Pass to be displayed on the
dashboard to the visitor, direct them to the designated parking lot, back
to main entrance & provide escort assistance to the resident unit.
1.8 When the visitor(s) leaves the Premises, the security guard shall:
1.8.1 Collect the Visitor Pass(es) from the visitor(s). The visitor(s) shall be
charged RM10 for each missing or damaged Visitor Pass;
1.8.2 Record in the Visitor Register the time of exit.
1.9 In the case when the resident is having a pre-registered function or gathering,
the security guard shall carry out the following:
1.9.1 Record the particulars of the guests at Guard Post 2 (Block A/B) or 3
(Block C/D).
1.9.2 Direct the guests to park at visitor parking area at LG 1 (for Block A/B)
& LG 4 (for Block C/D), and direct them to the lift leading to the
function area.
1.9.3 In case of walk-in guest(s), record the particulars in the Visitor Register
at main guard post before directing or escorting them to the function
area.
1.9.4 The Security Officer must supervise the function area to ensure the
function host and their guests do not cause any annoyance e.g. loud
noise or music, exceeding the permissible time or damage to common
property or disturbance to the resident staying near to the function
activity area.
2.0 Supplier/Contractor/Workmen Management
2.1 PMO to provide approved permit for work (contractor s tag) to contractor
or workmen at main guard post, i.e. Post 2;
2.2 Only allow access to contractor/workmen based on PMO approved
permit to work and record the particulars in the Supplier/Contractor
/Workmen Register.

7. Perdana View Condominium & Perdana View Boutique Serviced Residence
Security SOP 2011 Page 7 of 9
2.2.1 Request for the identity card(s)/document(s) of the supplier/
contractor/workmen;
2.2.2 Record in the Contractor/Supplier/Workmen Register:
o Date & time of entry
o Name(s) & I/C number(s) of the supplier/contractor and the
workmen;
o Vehicle registration number for unloading and loading only;
o Unit owner/tenant name
o Nature of work
o Contractor pass no.
o Expected date of completion
2.2.3 Security guard shall return the identity card(s) to the
supplier/contractor and the workmen;
2.2.4 Security guards must carry out the following:
o Workers must be advised not to be at any PVC unit other than
the designated unit, failing which that particular contractor
shall be barred from future entry;
o Issue Supplier/Contractor/Workmen pass(es) to them and
advise them to return the pass(es) upon leaving the Premises;
o Carry out a thorough inspection and take written notes of the
things or equipment carried into the premises by them;
o Direct and escort them to the designated parking bay for
loading and unloading and also to the apartment block;
o Ensure their vehicles are not parked at premises after the
loading/unloading to avoid congestion at the entrances.
2.2.5 Conduct random or spot checks to ensure the supplier/
contractor/workmen are at the designated unit. Any one of them
found at block/area other than the designated block//area shall be
reprimanded; their pass rescinded, expel and/or denied future entry
to PVC.
2.3 When the supplier/contractor leaves the Premises, the security guard shall
carry out the following:
2.3.1 Collect from them the Contractor/Supplier/Workman Pass(es). The
supplier/contractor shall be charged RM10/- each missing or
damaged Contractor pass;
2.3.2 Inspect things transporting/carrying out from the premises against
entry inventory by the supplier/contractor/workmen;
2.3.3 Record down in the Contractor/Supplier/Workmen Register the
time of exit.

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Notes
a) Whenever contractor/supplier/workmen leave the premises whether
temporarily or permanently, the security guard at the main gate must
record the time of exit and/or re-entry of such person.
b) The permitted working hours for contractor(s) and the workmen are
as follows unless special dispensation is given in writing by the
PMO:
Monday to Friday : 9.00 am -5.00 pm
Saturdays : 9.00 am -1.00 pm
No entry is allowed for Sundays and Public Holidays
c) The security guard must at all time screen& record the full details of
all workmen, maids, drivers and delivery personnel.
d) The security guard must check the vehicle to ensure that the
workmen are not carrying out thing that are not in their listed items
or equipment.
3.0 Entry/Exit of Resident's Vehicle
3.1 Security guard at the main gate shall strictly enforce the use of Vehicle
(Carpark) Access Card, Car Sticker & Motorbike Sticker (if any) by the
Residents. The security guard shall refuse entry to any vehicle without the
Vehicle (Carpark) Access Card, Car Sticker or Motorbike Sticker;
3.3 Security guard shall record full details of all visitors entering the Premises
including those visitors escorted/transported in by the resident with the
resident's vehicle. If the resident is uncooperative, the security guard shall
personally record in the Security/Incidence Register:
3.3.1 Name & unit number of the resident;
3.3.2 Description of the visitor(s) such as nationality, ethnic group, sex, age,
height, weight, hair, complexion and any outstanding features.
4.0 Security and Control of Common Facilities
4.1 Security guard shall strictly enforce the following;
4.1.1 Residents to register before using common facilities;
4.1.2 Users comply with the House Rules & Regulations on the usage of
common facilities;
4.1.3 Report to PMO any residents behaving unruly and causing disturbance &
nuisance to other residents;

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4.1.4 Ensure that there is no vandalism of the common facilities. lf vandalism
occurs, the security guard must immediately report the matter to the PMO
and then followed up by the submission of a Security/Incident Report. lf
the matter is serious, the security agency shall lodge a police report and
conduct a full investigation into the incident. A copy of the police report
& investigation via Incident Report shall be extended to the PMO within
24 hours from the date/time of the incident.
4.2 Security guard shall ensure that there is no nuisance or unwanted/illegal
activities occurring at the common facilities.
5.0 Security & Control of Vehicle Parking Bays
5.1 Security guard shall strictly enforce the following:
5.1.1 Security guard shall direct & follow the supplier/contractor to the
appropriate working area and ensure that the area is not damaged or dirty
while in use by the supplier/contractor. Vehicle pass shall be provided to
the supplier/contractor, to be displayed on the dashboard, upon proper
registration & screening by the security guards for unloading and loading
only;
5.1.2 Visitor cars are only allowed to enter the Building if there is available
visitors' car parking bays for Visitors. The vehicle pass shall be provided
to the visitor to be displayed on the dashboard upon proper registration
and screening by the security guards;
5.1.3 Resident Car Parking Bays are for use by residents only;
5.1.4 Motorcycles are properly parked in the designated motorcycle parking
area only;
5.1.5 Security guard to ensure Resident(s) car(s) including driver is/are allowed
to park at the lobby main entrance for waiting, drop-off or pick-up,
loading/unloading for a maximum of 15 minutes. The security guard shall
inform the vehicle owner if they parked for more than 15 minutes before
proceeding to clamp the car after expiration of a grace period of no more
than another 15 minutes.