Thomson Reuters is embedding tibbr within their actual products to create customer communities - improving customer service and shifting the cost of ownership.
4. WHO IS THOMSON REUTERS?
FINANCIAL & RISK
LEGAL
Critical news, information & analytics, enables
transactions, and connects trading, investing,
financial and corporate professionals.
Critical information, decision support tools,
software & services to legal, investigation,
business and government professionals.
Key products include: Eikon, Thomson One,
Reuters 3000 Xtra, Datastream, FXall
Key products include: WestlawNext,
FindLaw, Firm Central, Concourse, CLEAR
TAX & ACCOUNTING
INTELLECTUAL PROPERTY & SCIENCE
Integrated tax compliance and accounting
information, software & services for
professionals in accounting firms, corporations,
law firms and government.
Comprehensive IP & scientific information,
decision support tools & services to enable
governments, academia, publishers,
corporations & law firms.
Key products include: OneSource,
Checkpoint, CS Professional Suite,
Government Revenue Management
Key products include: Web of Knowledge,
Cortellis, ScholarOne, Thomson IP Manager,
Mark Monitor
Thomson Reuters and TIBCO: An Enduring Partnership
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5. THOMSON REUTERS:
CHALLENGES AND OPPORTUNITIES
Challenges
Opportunities
• Moving beyond content to become
an indispensable platform
• Integration
• Legacy complexity
• Cannibalization of select products
• Cannibalization of select products
• Consumerization of technology
• New customers and new markets
A state of constant evolution, rapid change and uncertainty
Thomson Reuters and TIBCO: An Enduring Partnership
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7. ORIGINS:
FROM TEKNEKRON SOFTWARE SYSTEMS TO TIBCO
1986
1987
1988
1989
1990
1991
1992
1993
1994
Acquisition of TSS by Reuters
Holdings PLC for $125 million
Development of
The Information Bus (TIBCO)
“Mr. Real Time”
Teknekron Software Systems is born
1995
1996
1997
TIBCO
spin-off
1998
1999
Current
TIBCO
IPO
Ongoing
Thomson
Reuters –
TIBCO
Relationship
“The trading floor
of the future”
“The digitization
of Wall Street”
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8. THOMSON REUTERS AND TIBCO
Early Failure to Leverage
Buy vs. Build
• Belief in “Best of
Breed”
• Focus on core
competencies
• Uniqueness of early
feature sets
• Desire for integrated
stack with low cost of
ownership
• Willingness to handle
integration of multiple
components
Evolution of
Thomson Reuters
• Challenge of scale
• Thinking differently
about SaaS
Deciding to
Outsource
Thomson Reuters and TIBCO: An Enduring Partnership
Choosing TIBCO
SCALE
INTEGRATION
FLEXIBILITY
PARTNERSHIP
“Architected
to Scale”
8
10. WHAT THOMSON REUTERS WAS LOOKING FOR
• An enterprise social platform that would
make Thomson Reuters products more
useful throughout a customer's day
• Enable and foster internal and external
collaboration, within and outside the office
• Make community-building simple for
business units within Thomson Reuters
Social
Platform
API’s
Analytics
(i.e. Atlas)
Web & Video
Conferencing
Data
Room
Identity &
Directory
Twitter,
LinkedIn,
etc.
Thomson Reuters and TIBCO: An Enduring Partnership
Eikon
Messaging
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11. WHY tibbr?
• Ease of integration with different applications
• Flexibility and extensibility
• Built to scale
• Broadening the Thomson Reuters network
• Rich collaboration experience
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12. tibbr INTEGRATION: SUCCESSES TO DATE
1 Tax & Accounting
Integration and Roll-out
• 5 months from concept to launch in
May 2013
• Integration of Community tab into
Thomson Reuters Tax & Accounting
website and Checkpoint
2 Future Roll-outs
• One roll-out to date in Legal
• Deployments in Legal and GGO for
2013 and 2014
• 20k users, with goal of 300k users by
end of 2013
Status: Integration into 3 products/sites to date
Goal: Integration into 11+ products by end of 2013
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13. TAX AND ACCOUNTING:
CUSTOMER BENEFITS
• Networking: Access to global pool of colleagues and experts
• Brand Building: Opportunities to build personal brand and reputation
• Knowledge Sharing: Safe and controlled environment for sharing
professional experiences
• Better Collaboration: Infrastructure for professional collaboration across
organizational lines
• Increased Productivity: Access to productivity-enhancing information and
tools produced by
peers and experts
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14. BENEFITS OF NEW SOCIAL PLATFORM:
REAL BUSINESS RESULTS FOR THOMSON REUTERS
• Increased customer retention and loyalty
• Cross-sell/up-sell opportunities
• Lead generation
• Cost reduction by providing efficient means for product support and
market research
• A strategic advantage by discovering gaps in customer needs
• Innovation and speed to market
Thomson Reuters and TIBCO: An Enduring Partnership
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16. MOVING FORWARD WITH TIBCO
TIBCO must continue to evolve to meet new, emerging
needs and enhance its enterprise proposition
Spotfire, tibbr
and more
• Well-received products and services
• TIBCO’s flexibility
• Thinking expansively about middleware
Middleware
Cloud
Computing
• Emergence of new verticals
• TIBCO’s story continues to evolve
• Support enterprise customers’ move to the cloud
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17. TIBCO’S BROADER VALUE
Scale
Ease of integration Flexibility
and interoperability
Thomson Reuters and TIBCO: An Enduring Partnership
SaaS
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19. LOOKING AHEAD:
TIBCO’S CHALLENGES AND OPPORTUNITIES
• Integration
Challenges
• Consumerization of technology
• Enabling agility
Opportunities
• Moving from a hosted world to a
deployed world
27 Years of Partnership: TIBCO’s persisting
importance to Thomson Reuters evolution
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Hinweis der Redaktion
Historically we’ve been a portfolio company made up of a number of business units. Each business focuses on a specific industry with specific products tailored to that industry.Historically, very acquisitive: many distinct products with sometimes overlapping audiences.