1. MANAGED SERVICES

2. Waking UP to a NEW Enterprise Reality… Security Points WLAN Storage Area Networks LAN WAN Past: Separate Present: Hybrid Enhanced: Convergence Voice Network Video Confer- encing IPTel / Voice Security WLAN LAN and WAN Video SAN Secure Converged Network Data Voice Video Storage Wireless Wired

4. Network Security? Network Performance? Database Performance? Application Performance? Information Availability? Skilled Resources? CIO Dashboard One Answer - Managed Services from a trusted partner Business Challenges for a Managed Services Decision

7. Managed Technology Infrastructure Provider Market Positioning Vendor Owned Customer Owned Vendor Managed Customer Managed Reseller Financial Leasing Managed Service Provider Organization Playfield

8. Leased Services Operational Support Risk Sharing Operational Excellence MSP Role Customer Role Capital Performance Proposed Business Models / Opportunities BUILD OWN OPERATE MANAGE BUILD OWN OPERATE MANAGE BUILD OWN OPERATE MANAGE BUILD OWN OPERATE MANAGE

11. 7 P’s

14. Features & Benefits

15. Professional Services - Plan, Design and Implement Strategies that Impact the Entire Infrastructure Handles projects in Active Directory, Exchange Migration, Asset Management, Wireless LAN, IP Telephony, telecom, IVR, Open Source (Linux) etc Client Services - Managing the Desktop Environment Offers Helpdesk, Desk side, telecom add move and changes, Software Distribution, Imaging and Self Help Server Services - Monitoring and Managing Critical Servers and Applications Offers Server Management, Application Testing, Application Monitoring, Exchange Management, Mainframe Services, call centers and Data Center Network Services - Ensuring High Availability of Network Offers LAN / WAN management, IVR Application Design and Implementation, Virtual Private Network (VPN) Management and Voice Infrastructure Management Security Services - Ensuring Security of System and Network Offers Integrated Systems Security Management, Security Monitoring & Management and Audit Services Managed Services Offering

19. Managed Server Hosting Offers greater efficiencies, reliability, and range of services than hosting in-house or using collocation. Selecting the right host should be a matter of determined strategic choice, not expedience. Hosted Services

20. Core Services – Always Included Root/Administrator Access Unlimited 24/7 service and technical support Custom monitoring schemas through the entire stack Accelerated response and recovery to any alert or service request Rapid hardware replacement Operating system patching Server and operating system hardening A dedicated Sales Executive Managed Server Hosting is a full-service package designed to alleviate or entirely prevent service and business disruptions.

21. Managed Server Hosting – Available à la Carte Every solution is customized to the unique needs it addresses, The following value-added services are available. Security (Physical and Network) Recovery (Backups and Data Restoration) Database Care (for all platforms) Storage (dedicated Storage Area Networks with mirrored arrays) High-Availability Clustering Multi-site Redundancy; Multi-Master Replication Enterprise Email

22. Benefits To the Organization Depending on your need many benefits can be realized. In consultation with the customer, managed service will provision, monitor, and manage a custom-configured hardware and network infrastructure purpose-built to its tasks. Managed Server Hosting negates the need for Capital expenditures Lengthy provisioning process "Over-purchasing" Some insurance costs Most third-party service contracts Trial-and-error

23. Managed Server Hosting is ideal for … SMBs, Start-Ups all the way up to the Mid to Large Enterprise space ASP and SaaS Hosting Disaster Recovery and Business Continuity Planning Just-In-Time Deployment Scalability Planning Managed Growth Predictable Expenditures Greater Business Efficiency

24. No asset Obsolescence for contract period (3-5 yrs.) Hassle Free Back office Operations – Vendor Single Point of Contact Fixed / Predictable Opex for contract period (3-5 yrs.) Reduced Risks , Shared By Vendor Reduced Management Cost /Time ROI Benefits from Day 1 Business Benefits for Customers Choice of Technology Platform Enhanced Capital Performance

25. Managed Services –Ansoff’s Matrix Managed Services

26. Managed Services Managed Services

31. Marketing Plan

34. Marketing Vehicles Marketing Vehicles Call-Downs Case studies Direct Mail Newsletters Email Win-wires

36. MS Pricing Models Alignment with Businesses Commercial Model Complexity Equipment based Charging Service Based Charging User Based Charging Low Low High High