Create a VIP Customer Experience - Create Customer Loyalty
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Create a customer experience that brings value, makes them feel important, influences their buying choices and delivers on your promise. Here are 4 simple steps to get you started.
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Create a VIP Customer Experience - Create Customer Loyalty
- 1. Create A VIP Customer Experience
- 2. Create an experience that brings value, makes them feel important, influences their buying choices and delivers on your promise Here are four simple steps to get started
- 3. • Stand in your parking lot – what do you see? • Is your office clean, organized, up to date? Beverages? Magazines? • Is your staff clean and kept in appearance, friendly, courteous? • What do your promotional materials look like? Misspellings? • Is your pricing model clear? Appropriate? • Are you prepared and in control? Did you take the time to learn about me? • What is your process? Is it clear and concise?What is your follow up with me? What can I expect from you? Will you show me, tell me, educate me, invite me? • Call your office – do they answer timely, are they friendly, are you on hold? • Look for the way to personalize VIP moments #1 Be the Client ShowYou Care. ShowYourValue.
- 4. #2 MakeThem Feel Important • Thoughtful Meetings • A Follow up Call • A Personal Note • A Birthday Card • Business Anniversary Card
- 5. #3 InfluenceThem by EngagingThem • Host a speaking event or a webinar • Send a PersonalizedToken • An article or white paper • Advanced notice of an upcoming sale • A product sample • Continue to add services that keep them coming back for more, show you are an expert in your field and you are a growing business. Your customers want to be led and influenced by someone who will show them the right way - YOU.
- 6. #4 Deliver OnYourVIP Promise • Value • Important • Influence • Promise Good Isn’t Good Enough. Show Excellence In AllYou Do!
- 7. Do the
- 8. VIP Action Plan DefineYour BusinessValues DetermineYour Methods of Communication Create An Experience Model Listen forVIP moments to personalize service Make ExcellenceThe Standard In AllYou Do
- 9. OurFocusPoint VIP Experience • An Informative, Engaging and Interactive Community FocusPointStrategy.com • Ways to follow and engage with us through our Focus on Business News, Facebook, Twitter and LinkedIn offering Information, Motivation and Humor • Complimentary Resources – Book Store, Webinars, SlideShare • Educational White Papers, Blogs • Coaching and Consulting for Entrepreneurs • DetailedClient Questionnaires – Pre meeting resources • Engaging marketing materials • Speaking topics that are relevant to today’s business
- 10. Thank you www.focuspointstrategy.com Are you to be our nextVIP? CallToday 630-780-1078