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White Paper Presentation on e-tailing Dhirendra Gupta PGDM - III Roll no. -19
What is e-tailing ? ,[object Object]
Revenue Generators
Problems / Challenges faced by the e-Commerce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contd.. ,[object Object],[object Object],[object Object],[object Object]
Survey done by Harris Interactive in Aug 2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Opportunities in E-commerce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OBJECTIVE ,[object Object],[object Object],[object Object],[object Object]
Hypothesis ,[object Object],[object Object]
Methodology Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SCOPE OF RESEARCH ,[object Object]
LITERATURE REVIEW Research done by ACSI/Foresee in the year 2005 83 2003 84 2004 80 2005 CUSTOMER SATISFACTION INDEX 80 88 77 86 84 84 E-BAY AMAZON
Contd… Research done by The Council of Better Business Bureaus in the year 2001 60 % 1692 1999 72 % 3913 2000 Complaints Resolved NO. OF COMPLAINTS YEAR
Contd… ,[object Object],[object Object],[object Object],[object Object]
LIMITATIONS OF THE STUDY ,[object Object],[object Object],[object Object]
Tentative Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Contd…
[object Object]

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