PTC (Nasdaq: PTC) today announced that Fujitsu, Ltd, a leading Japanese information and communication technology (ICT) company, has adopted the PTC Service Parts Management solution to optimize its service parts management process. The PTC solution will enable Fujitsu to improve the performance of its service parts function and reduce unnecessary inventory.

1. Fujitsu Adopts PTC Service Lifecycle Management Solution
to Support PC Service Parts Management
PTC Service Parts Management solution reduces excess inventory, improves availability,
increases operational efficiency
NEEDHAM, MA – March 18, 2014 – PTC (Nasdaq: PTC) today announced that Fujitsu, Ltd, a
leading Japanese information and communication technology (ICT) company, has adopted the
PTC Service Parts Management solution to optimize its service parts management process. The PTC
solution will enable Fujitsu to improve the performance of its service parts function and reduce
unnecessary inventory.
Today, Fujitsu’s domestic and overseas locations use and manage personal computer service
parts differently with different process maturity levels. The lack of a standardized process
prevents Fujitsu from accurately forecasting demand, stabilizing inventory, and fulfilling parts
shipment requests on a timely basis. Fujitsu selected the PTC Service Parts Management
solution to achieve a consistent domestic and overseas planning process, centrally manage its
parts inventory, and implement standard operational processes around the world.
According to a report by leading industry analyst firm the Aberdeen Group, (Service Parts
Management 2013: Align Planning and Forecasting with Efficient Resolution) “the efficient
management of service parts has become a strategic business operation which can drive not
only operational efficiencies but also revenues and customer value.” The report further states
that “in order to provide increased visibility and improved alignment between forecasts and
service needs, top performing organizations have implemented strategies to both automate key
processes and increase collaboration amongst the overall organization and service.”
“Optimizing our service parts management process will help Fujitsu deliver greater value to
customers by improving our ability to deliver the right part to the right customer to fix a
problem the first time,” said Yukihiro Taguchi, Senior Director, Repair Service Business Division,
Personal System Business Unit, Fujitsu, Ltd. “The PTC Service Parts Management solution will
enable Fujitsu to more accurately forecast inventory across our various locations, increasing our
ability to quickly, flexibly, and proactively respond to customer needs and changing market
demands, in addition to reducing service parts inventory.”
The Aberdeen Group research cites (1) inventory visibility and (2) balancing inventory across all
stocking locations as two of the biggest challenges for overall service parts management. The
PTC Service Parts Management solution provides advanced parts forecasting, multi-echelon
inventory optimization, and constraint-based distribution to help manufacturers manage a
global service supply network and improve customer service while reducing operational cost
and inventory investment.

2. “Visionary organizations such as Fujitsu realize that improvements in their service parts
operations significantly reduces costs, improves customer satisfaction, and serves as a key
building block in a comprehensive Service Lifecycle Management (SLM) strategy,” said Lee
Smith, Divisional Vice President and General Manager, PTC Service Lifecycle Management.
Additional Resources:
 PTC’s Service Lifecycle Management (SLM) Resource Center
 PTC Service Parts Management Solution Page
 PTC Service Parts Management Spotlight
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About Fujitsu
Fujitsu is the leading Japanese information and communication technology (ICT) company
offering a full range of technology products, solutions and services. Approximately 170,000
Fujitsu people support customers in more than 100 countries. We use our experience and the
power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702)
reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended
March 31, 2013. For more information, please see http://www.fujitsu.com.
About PTC
PTC (Nasdaq: PTC) enables manufacturers to achieve sustained product and service advantage.
The company's technology solutions transform the way products are created and serviced
across the entire product lifecycle - from conception and design to sourcing and service.
Founded in 1985, PTC employs over 6,000 professionals serving more than 27,000 businesses in
rapidly-evolving, globally distributed manufacturing industries worldwide. Get more
information at www.ptc.com.
Contacts:
PTC Corporate Communications
Beth Ambaruch
952.435.5058
bambaruch@ptc.com
Weber Shandwick
Anand Savani
617.520.7290
asavani@webershandwick.com
PTC, the PTC logo, and Product & Service Advantage are trademarks or registered trademarks of
PTC Inc. or its subsidiaries in the United States and other countries.