This document discusses emotional intelligence and its importance for effective program administration. It introduces the five key elements of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. The document outlines an agenda that considers leaders and their emotional intelligence, includes a self-assessment activity and an activity exploring failures and lessons learned. It concludes by providing additional resources on emotional intelligence.
16. Some resources: Emotional Intelligence by Daniel Goleman (Bantam, 1995) Working with Emotional Intelligence by Daniel Goleman (Bantam, 1998) Primal Leadership by Daniel Goleman, Richard Boyatizis & Annie McKee (Harvard Business School Press, 2002) http://danielgoleman.info/topics/emotional-intelligence/ Quick Emotional Intelligence Activities for Busy Managers by Adele B. Lynn (AMACOM, 2007) Leadership in English Language Eduation by MaryAnn Chris tison and Denise E. Murray (Routledge, 2009)
emotional awareness: recognizing one’s emotions and their effects; accurate self-assessment: knowing ones’ strengths and limits; self-confidence: having a strong sense of one’s self-worth and capabilities
self-control: keeping disruptive emotions and impulses in check trustworthiness: maintaining standards of honesty and integrity adaptability: flexibility in handling change innovation: being comfortable with novel ideals, approaches and new information
achievement drive: striving to improve or meet a standard of excellence; commitment: aligning with the goals of the group or organization; initiative: readiness to act on opportunities optimism: persistence in pursuing goals despite obstacles and setbacks
developing others: sensing other people’s development needs and bolstering their abilities; service orientation: anticipating, recognizing, and meeting customer needs; leveraging diversity: cultivating opportunities through different kinds of people; political awareness: reading a group’s emotional currents and power relationships understanding others: sensing other people’s feelings and perspectives, and actively being interested in their concerns
influence: wielding effective tactics of persuasion; communication: listening openly and sending convincing messages; conflict management: negotiating and resolving disagreements leadership: inspiring and guiding individuals and groups change analyst: initiating and managing change building bonds: nurturing instrumental relationships collaboration and cooperation: working with others toward shared goals team capabilities: creating group synergy in pursuing collective goals
5 groups -- one for each aspect Think of someone you have worked with who had or didn’t have this quality What behaviors did s/he display? How did it impact your department or team?
Your department or team has been asked to organize food booths at your school’s annual international bazaar. Think about how your voice would sound. Think of phrases you would use.
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