pManifold is a management consulting firm specializing in customer research, process audits, and stakeholder engagement for utilities. They help utilities improve customer centricity through services such as customer satisfaction surveys, willingness to pay studies, process audits, training, and custom IT/mobile app development. Their case studies demonstrate how they have helped utilities benchmark customer experience, assess willingness to pay for improved services, and develop mobile/web applications to improve processes such as meter reading and water sampling.
Case Studies: Customer Research, Process Audits and Engagement services to Utilities
1. Case Studies: Customer
Research, Process Audits
and Engagement services to
Utilities
Catalyzing emerging business models through
CONSULTING | RESEARCH | STAKEHOLDER ENGAGEMENT | TRAINING
Location Intelligence | Performance Indicators | IT Managed Services | Business Processes
Helping utilities build customer centricity through,