SlideShare ist ein Scribd-Unternehmen logo

How to effectively manage a social media crisis

•
•
Our Social Times
Our Social Times

These slides were presented by Nick Sharples, CEO of CrisisVU, during an Our Social Times webinar on How to Effectively Manage a Social Media Crisis

Technologie
1 von 11
#SMCrisis 5 February 2013 Bian Salins Nick Sharples Katy Howell Luke Brynley-Jones @B1an @nicksharples1 @katyhowell @lbrynleyjones NOW TV, BSkyB CrisisVu immediate future Our Social Times Brought to you by: www.oursocialtimes.com www.crisisvu.com www.immediatefuture.co.uk
When monitoring a crisis in real time CrisisVu provides a comprehensive Vu of the buzz around both your brand and its competitors, all on a single ‘Vu’ – instantly! For a full demonstration of CrisisVu, please email us at info@CrisisVu.com
CrisisVu monitored the Twitter buzz around the Brand adverts during last weekend’s SuperBowl. On Sunday evening over 22,000 tweets were shown on a single ‘Vu’, providing exceptional clarity and insight. For a full demonstration of CrisisVu, please email us at info@CrisisVu.com
#SMCrisis 5 February 2013 Bian Salins Nick Sharples Katy Howell Luke Brynley-Jones @B1an @nicksharples1 @katyhowell @lbrynleyjones NOW TV, BSkyB CrisisVu immediate future Our Social Times Brought to you by: www.oursocialtimes.com www.crisisvu.com www.immediatefuture.co.uk

Empfohlen

56 McGlynn Lane Bunker Hill WV 25413
56 McGlynn Lane Bunker Hill WV 2541356 McGlynn Lane Bunker Hill WV 25413
56 McGlynn Lane Bunker Hill WV 25413Heather Harley
 
My Birthday
My BirthdayMy Birthday
My Birthdaysmontgd645
 
FUL-FIG FASHIONISTA MAGAZINE
FUL-FIG FASHIONISTA MAGAZINEFUL-FIG FASHIONISTA MAGAZINE
FUL-FIG FASHIONISTA MAGAZINEAMINAMACCADONNA
 
The royal weddings financial impact
The royal weddings financial impactThe royal weddings financial impact
The royal weddings financial impactJuho Koski
 
Old Spice Татьяна Тимофеева и Шэннон Куллум
Old Spice Татьяна Тимофеева и Шэннон КуллумOld Spice Татьяна Тимофеева и Шэннон Куллум
Old Spice Татьяна Тимофеева и Шэннон КуллумDigital Branding
 
Michael's Presentation
Michael's PresentationMichael's Presentation
Michael's PresentationParkway School District
 
Case Study: Voyages SNCF and Social CRM
Case Study: Voyages SNCF and Social CRMCase Study: Voyages SNCF and Social CRM
Case Study: Voyages SNCF and Social CRMOur Social Times
 
Taking the Boring out of B2B Content Marketing
Taking the Boring out of B2B Content MarketingTaking the Boring out of B2B Content Marketing
Taking the Boring out of B2B Content MarketingOur Social Times
 

Empfohlen

56 McGlynn Lane Bunker Hill WV 25413
56 McGlynn Lane Bunker Hill WV 2541356 McGlynn Lane Bunker Hill WV 25413
56 McGlynn Lane Bunker Hill WV 25413Heather Harley
 
My Birthday
My BirthdayMy Birthday
My Birthdaysmontgd645
 
FUL-FIG FASHIONISTA MAGAZINE
FUL-FIG FASHIONISTA MAGAZINEFUL-FIG FASHIONISTA MAGAZINE
FUL-FIG FASHIONISTA MAGAZINEAMINAMACCADONNA
 
The royal weddings financial impact
The royal weddings financial impactThe royal weddings financial impact
The royal weddings financial impactJuho Koski
 
Old Spice Татьяна Тимофеева и Шэннон Куллум
Old Spice Татьяна Тимофеева и Шэннон КуллумOld Spice Татьяна Тимофеева и Шэннон Куллум
Old Spice Татьяна Тимофеева и Шэннон КуллумDigital Branding
 
Michael's Presentation
Michael's PresentationMichael's Presentation
Michael's PresentationParkway School District
 
Case Study: Voyages SNCF and Social CRM
Case Study: Voyages SNCF and Social CRMCase Study: Voyages SNCF and Social CRM
Case Study: Voyages SNCF and Social CRMOur Social Times
 
Taking the Boring out of B2B Content Marketing
Taking the Boring out of B2B Content MarketingTaking the Boring out of B2B Content Marketing
Taking the Boring out of B2B Content MarketingOur Social Times
 
The convergence of social and digital customer service
The convergence of social and digital customer serviceThe convergence of social and digital customer service
The convergence of social and digital customer serviceOur Social Times
 
The Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer ServiceThe Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer ServiceOur Social Times
 
Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014Our Social Times
 
B2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROIB2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROIOur Social Times
 
Taking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketingTaking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketingOur Social Times
 
Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy Our Social Times
 
Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service Our Social Times
 
Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy Our Social Times
 
Social Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case StudySocial Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case StudyOur Social Times
 
12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"Our Social Times
 
Optimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice CenterOptimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice CenterOur Social Times
 
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...Our Social Times
 
Social Customer Service & Marketing
Social Customer Service & MarketingSocial Customer Service & Marketing
Social Customer Service & MarketingOur Social Times
 
Best Practices in Social Customer Service Excellence
Best Practices in Social Customer Service ExcellenceBest Practices in Social Customer Service Excellence
Best Practices in Social Customer Service ExcellenceOur Social Times
 
Are you ready for social customer service?
Are you ready for social customer service?Are you ready for social customer service?
Are you ready for social customer service?Our Social Times
 
Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...Our Social Times
 
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 BrusselsSocial CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 BrusselsOur Social Times
 
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...Our Social Times
 
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...Our Social Times
 
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...Our Social Times
 
DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningLars Bell
 
Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Manik S Magar
 

Weitere ähnliche Inhalte

Mehr von Our Social Times

The convergence of social and digital customer service
The convergence of social and digital customer serviceThe convergence of social and digital customer service
The convergence of social and digital customer serviceOur Social Times
 
The Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer ServiceThe Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer ServiceOur Social Times
 
Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014Our Social Times
 
B2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROIB2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROIOur Social Times
 
Taking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketingTaking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketingOur Social Times
 
Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy Our Social Times
 
Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service Our Social Times
 
Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy Our Social Times
 
Social Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case StudySocial Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case StudyOur Social Times
 
12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"Our Social Times
 
Optimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice CenterOptimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice CenterOur Social Times
 
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...Our Social Times
 
Social Customer Service & Marketing
Social Customer Service & MarketingSocial Customer Service & Marketing
Social Customer Service & MarketingOur Social Times
 
Best Practices in Social Customer Service Excellence
Best Practices in Social Customer Service ExcellenceBest Practices in Social Customer Service Excellence
Best Practices in Social Customer Service ExcellenceOur Social Times
 
Are you ready for social customer service?
Are you ready for social customer service?Are you ready for social customer service?
Are you ready for social customer service?Our Social Times
 
Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...Our Social Times
 
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 BrusselsSocial CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 BrusselsOur Social Times
 
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...Our Social Times
 
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...Our Social Times
 
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...Our Social Times
 

Mehr von Our Social Times (20)

The convergence of social and digital customer service
The convergence of social and digital customer serviceThe convergence of social and digital customer service
The convergence of social and digital customer service
 
The Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer ServiceThe Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer Service
 
Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014
 
B2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROIB2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROI
 
Taking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketingTaking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketing
 
Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy
 
Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service
 
Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy
 
Social Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case StudySocial Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case Study
 
12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"
 
Optimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice CenterOptimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice Center
 
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
 
Social Customer Service & Marketing
Social Customer Service & MarketingSocial Customer Service & Marketing
Social Customer Service & Marketing
 
Best Practices in Social Customer Service Excellence
Best Practices in Social Customer Service ExcellenceBest Practices in Social Customer Service Excellence
Best Practices in Social Customer Service Excellence
 
Are you ready for social customer service?
Are you ready for social customer service?Are you ready for social customer service?
Are you ready for social customer service?
 
Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...
 
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 BrusselsSocial CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
 
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
 
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
 
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
 

Kürzlich hochgeladen

DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningLars Bell
 
Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Manik S Magar
 
Connect Wave/ connectwave Pitch Deck Presentation
Connect Wave/ connectwave Pitch Deck PresentationConnect Wave/ connectwave Pitch Deck Presentation
Connect Wave/ connectwave Pitch Deck PresentationSlibray Presentation
 
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024BookNet Canada
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity PlanDatabarracks
 
DevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsDevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsSergiu Bodiu
 
Artificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxArtificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxhariprasad279825
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteDianaGray10
 
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebUiPathCommunity
 
Developer Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLDeveloper Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLScyllaDB
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Scott Keck-Warren
 
Unraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfUnraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfAlex Barbosa Coqueiro
 
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024BookNet Canada
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupFlorian Wilhelm
 
Ensuring Technical Readiness For Copilot in Microsoft 365
Ensuring Technical Readiness For Copilot in Microsoft 365Ensuring Technical Readiness For Copilot in Microsoft 365
Ensuring Technical Readiness For Copilot in Microsoft 3652toLead Limited
 
"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii Soldatenko"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii SoldatenkoFwdays
 
The Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsThe Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsPixlogix Infotech
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsRizwan Syed
 
H2O.ai CEO/Founder: Sri Ambati Keynote at Wells Fargo Day
H2O.ai CEO/Founder: Sri Ambati Keynote at Wells Fargo DayH2O.ai CEO/Founder: Sri Ambati Keynote at Wells Fargo Day
H2O.ai CEO/Founder: Sri Ambati Keynote at Wells Fargo DaySri Ambati
 
Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Mattias Andersson
 

Kürzlich hochgeladen (20)

DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine Tuning
 
Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!
 
Connect Wave/ connectwave Pitch Deck Presentation
Connect Wave/ connectwave Pitch Deck PresentationConnect Wave/ connectwave Pitch Deck Presentation
Connect Wave/ connectwave Pitch Deck Presentation
 
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity Plan
 
DevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsDevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platforms
 
Artificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxArtificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptx
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test Suite
 
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio Web
 
Developer Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLDeveloper Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQL
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024
 
Unraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfUnraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdf
 
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project Setup
 
Ensuring Technical Readiness For Copilot in Microsoft 365
Ensuring Technical Readiness For Copilot in Microsoft 365Ensuring Technical Readiness For Copilot in Microsoft 365
Ensuring Technical Readiness For Copilot in Microsoft 365
 
"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii Soldatenko"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii Soldatenko
 
The Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsThe Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and Cons
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL Certs
 
H2O.ai CEO/Founder: Sri Ambati Keynote at Wells Fargo Day
H2O.ai CEO/Founder: Sri Ambati Keynote at Wells Fargo DayH2O.ai CEO/Founder: Sri Ambati Keynote at Wells Fargo Day
H2O.ai CEO/Founder: Sri Ambati Keynote at Wells Fargo Day
 
Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?
 

How to effectively manage a social media crisis

  • 1. #SMCrisis 5 February 2013 Bian Salins Nick Sharples Katy Howell Luke Brynley-Jones @B1an @nicksharples1 @katyhowell @lbrynleyjones NOW TV, BSkyB CrisisVu immediate future Our Social Times Brought to you by: www.oursocialtimes.com www.crisisvu.com www.immediatefuture.co.uk
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. When monitoring a crisis in real time CrisisVu provides a comprehensive Vu of the buzz around both your brand and its competitors, all on a single ‘Vu’ – instantly! For a full demonstration of CrisisVu, please email us at info@CrisisVu.com
  • 10. CrisisVu monitored the Twitter buzz around the Brand adverts during last weekend’s SuperBowl. On Sunday evening over 22,000 tweets were shown on a single ‘Vu’, providing exceptional clarity and insight. For a full demonstration of CrisisVu, please email us at info@CrisisVu.com
  • 11. #SMCrisis 5 February 2013 Bian Salins Nick Sharples Katy Howell Luke Brynley-Jones @B1an @nicksharples1 @katyhowell @lbrynleyjones NOW TV, BSkyB CrisisVu immediate future Our Social Times Brought to you by: www.oursocialtimes.com www.crisisvu.com www.immediatefuture.co.uk