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How to effectively manage a social media crisis

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Our Social Times
Our Social Times

These slides were presented by Nick Sharples, CEO of CrisisVU, during an Our Social Times webinar on How to Effectively Manage a Social Media Crisis

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#SMCrisis 5 February 2013 Bian Salins Nick Sharples Katy Howell Luke Brynley-Jones @B1an @nicksharples1 @katyhowell @lbrynleyjones NOW TV, BSkyB CrisisVu immediate future Our Social Times Brought to you by: www.oursocialtimes.com www.crisisvu.com www.immediatefuture.co.uk
When monitoring a crisis in real time CrisisVu provides a comprehensive Vu of the buzz around both your brand and its competitors, all on a single ‘Vu’ – instantly! For a full demonstration of CrisisVu, please email us at info@CrisisVu.com
CrisisVu monitored the Twitter buzz around the Brand adverts during last weekend’s SuperBowl. On Sunday evening over 22,000 tweets were shown on a single ‘Vu’, providing exceptional clarity and insight. For a full demonstration of CrisisVu, please email us at info@CrisisVu.com
#SMCrisis 5 February 2013 Bian Salins Nick Sharples Katy Howell Luke Brynley-Jones @B1an @nicksharples1 @katyhowell @lbrynleyjones NOW TV, BSkyB CrisisVu immediate future Our Social Times Brought to you by: www.oursocialtimes.com www.crisisvu.com www.immediatefuture.co.uk

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How to effectively manage a social media crisis

  • 1. #SMCrisis 5 February 2013 Bian Salins Nick Sharples Katy Howell Luke Brynley-Jones @B1an @nicksharples1 @katyhowell @lbrynleyjones NOW TV, BSkyB CrisisVu immediate future Our Social Times Brought to you by: www.oursocialtimes.com www.crisisvu.com www.immediatefuture.co.uk
  • 2.
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  • 8.
  • 9. When monitoring a crisis in real time CrisisVu provides a comprehensive Vu of the buzz around both your brand and its competitors, all on a single ‘Vu’ – instantly! For a full demonstration of CrisisVu, please email us at info@CrisisVu.com
  • 10. CrisisVu monitored the Twitter buzz around the Brand adverts during last weekend’s SuperBowl. On Sunday evening over 22,000 tweets were shown on a single ‘Vu’, providing exceptional clarity and insight. For a full demonstration of CrisisVu, please email us at info@CrisisVu.com
  • 11. #SMCrisis 5 February 2013 Bian Salins Nick Sharples Katy Howell Luke Brynley-Jones @B1an @nicksharples1 @katyhowell @lbrynleyjones NOW TV, BSkyB CrisisVu immediate future Our Social Times Brought to you by: www.oursocialtimes.com www.crisisvu.com www.immediatefuture.co.uk