The document discusses how the workplace is constantly changing due to factors like globalization, technology, diversity, and flexible work arrangements. It also outlines the strong job outlook and expanding roles for administrative professionals. Typical responsibilities are presented, along with necessary qualifications like communication, time management, and technology skills. The chapter introduces different types of business organizations and hierarchical structures found in companies.

1. CHAPTER 1
SLIDE 1
CHAPTER
The Workplace—
1 Constantly Changing
1 The Dynamic Workplace
2 Workplace Organization
3 Administrative Professional Qualifications
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

2. CHAPTER 1
SLIDE 2
The Dynamic Workplace
 Economic globalization
 Changing technology
 Workplace diversity
 Job outlook
 Changing workweek
 Physical workspace
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

3. CHAPTER 1
SLIDE 3
Economic Globalization
 For businesses:
● Seeking partners and customers globally
● Outsourcing
● Cost-saving measures
 For employees:
● More job change
● More and different responsibilities
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

4. CHAPTER 1
SLIDE 4
Other Changes
 Changing technology
● Increased productivity
● More managerial job responsibilities
 Workplace diversity
● Increased cultural diversity
● More older workers
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

5. CHAPTER 1
SLIDE 5
Office Administration
 The demand for administrative professionals
(APs) is strong and growing.
 Both women and men choose office
administration as
● A career
● A means of advancing within a company or field
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

6. CHAPTER 1
SLIDE 6
Typical Responsibilities
 Conduct Web research
 Research and recommend equipment
 Train and support new APs
 Research, prepare, and give presentations
 Supervise APs
 Prepare presentation materials
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

7. CHAPTER 1
SLIDE 7
Typical Responsibilities
 Store and retrieve computer materials
 Organize and maintain paper and electronic
files
 Create spreadsheets, manage databases,
and create reports
 Arrange conference calls and web seminars
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

8. CHAPTER 1
SLIDE 8
Typical Responsibilities
 Work in teams with other APs
 Research and prepare statistical reports
 Review journals
 Write and post job vacancies
 Order supplies
 Prepare letters, memos, and e-mail
 Schedule appointments
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

9. CHAPTER 1
SLIDE 9
Job Outlook
 One of the largest U.S. occupations
 Will add many jobs in coming years
● Jobs in expanding areas of U.S. economy
 Health care
 Social services
 Legal services
● Expanding roles (work once done by other
professionals)
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

10. CHAPTER 1
SLIDE 10
Job Outlook
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

11. CHAPTER 1
SLIDE 11
Job Outlook
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

12. CHAPTER 1
SLIDE 12
Other Changes
 Changing workweek
● Compressed workweek
● Flextime
● Job sharing
 Physical workplace
● Virtual office
● Mobile office
● Home office
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

13. CHAPTER 1
SLIDE 13
Varying Job Titles
 Administrative assistant
 Administrative associate
 Secretary
 Executive secretary
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 Office manager
 Executive assistant
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

14. CHAPTER 1
SLIDE 14
The Work World
 Organizational culture
 Types of organizations
 Formal organizational structures
Learning about the culture,
structure, and management of
your company will help you
perform your job better.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

15. CHAPTER 1
SLIDE 15
Types of Business Organizations
 Sole proprietorships
 Partnerships
 Limited liability companies
 Corporations
 Nonprofit corporations
 Governmental entities
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

16. CHAPTER 1
SLIDE 16
Organizational Structure
 Stockholders
 Board of directors
 Management Digital Vision/Getty Images
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

17. CHAPTER 1
SLIDE 17
Administrative Professional
Qualifications
 Communication
 Interpersonal relations
 Time management
 Critical thinking
 Decision making
 Creative thinking
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

18. CHAPTER 1
SLIDE 18
Administrative Professional
Qualifications
 Teamwork
 Technology
 Leadership
© StockLite/Shutterstock.com
 Stress management
 Problem solving
 Customer focus
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

19. CHAPTER 1
SLIDE 19
Success Qualities
 Openness to change
 Initiative and motivation
 Integrity and honesty
 Dependability
 Confidentiality
 Commitment to observing and learning
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e