The correct answer is “C” – value chain. See next slide
The correct answer is “C” – customer service function. See slide 9-16.
The correct answer is - “it depends”. Students should be able to discuss the different situations it’s appropriate to use each layout.
Leonard Maltin describes “You’ve Got Mail” as “a long, but entertaining remake of THE SHOP AROUND THE CORNER, with Meg Ryan as the proud proprietor of a neighborhood bookstore, and Tom Hanks as the head of a superstore chain poised to put her out of business.” In Ch 24, Customer Service, Kathleen is sitting in the Fox Bookstore when a customer asked an employee for a book. The employee has no idea – Kathleen gives them the author and suggestions for other books