Take a look at the latest edition of Profit Through Process Week for EMEA - moving from business process to business performance!

1. The ultimate transformation framework for next generation businesses:
Fusing process, people and technology for optimal performance
WHERE THE BUSINESS PROCESS EXCELLENCE COMMUNITY SHAPES ITS FUTURE: BRINGING
YOUR PROGRAMME UP TO DATE WITH BRAND NEW MEETING CONTENT FOR 2011
THINK OUTSIDE THE BOX WITH
REVOLUTIONARY INSIGHTS FROM
2011 KEYNOTES:
PROCESS TO
PERFORMANCE
TEL: +44 207 368 9300
EMAIL: enquire@iqpc.co.uk
WEBSITE: www.processexcellencelondon.co.uk
4th – 8th April 2011 • London UK
Brought to you by: In conjunction with:
OFFICIAL2011SHOWGUIDE
Book before
10th December
and pay only
£499 for the
2-day pass
Introducing the European addition to IQPC's global series
✔ FOCUSING ON RESULTS & PERFORMANCE: Discover how to harness the combined power of
process, people, systems and infrastructure and strategic planning to deliver true performance
excellence
✔ NEW CORPROATE LEADERSHIP BOARDROOM: Executive and exclusive leadership conversations
on the future of Business Process Excellence
✔ 3 DAYS OF INTERACTION AND NETWORKING: 400+ leaders, the communities leading solutions
providers and brand new Profit Through Process Week ‘brain shares‘ all meet in one new and
interactive onsite networking space
✔ BRAND NEW AWARDS CATEGORIES: Now you can also enter your best BPM and Lean
transformations into the running with 4 new awards categories added for 2011
THE FUTURIST
James Bellini, Futurologist & Author,
‘The Bullshit factor’
THE VISIONARY
Steve Towers, CEO & Founder, BP Group
THE ATTITUDE ADJUSTER
Michelle Ray, Workplace Relationships &
Personal Leadership Expert
THE COMMUNICATOR
Charles Faulker, Co-author, NLP: The
New Technology of Achievement, Author,
Creating Irresistible Influence
THE PERFORMANCE LEADER
Jim Steele, Performance Coach &
International Speaker
:

2. WHAT IS ABOUT?
DRIVING PERFORMANCE THROUGH FOUR KEY ELEMENTS FOR BUSINESS IMPROVEMENT AND CHANGE
PROCESS METHODOLOGIES & APROACHES
First and foremost Profit Through Process Week is a chance to shift your thinking from internal process and operational improvement to a truly results driven
framework. This is about moving your improvement and change initiatives to the next level and position them to provide maximum value for you business in 2011.
It’s all about how you can:
Truly optimise the customer journey through changing your business, operational and process model
Create a sustainable framework and culture for a high performance organization
Drive a profitable business and model for revenue growth that surpasses the traditional cost cutting approach and moves towards value creation
Leveraging and merging the best of business process excellence thinking for a revolutionary and holistic approach to transformation and business improvement
Within this backdrop of business results and performance, the agenda will walk you through 4 key aspects of delivery, offering a rounded model to business improvement. Sessions covering each critical
aspect can be found across the week that will help you deliver on these critical business strategies and position your business for success over the next 12 months.
•
Accelerating Lean to deliver not just cost out through tools and techniques but through a
radical Lean Operating System with a focus on the customer journey at every step of the
way
•
Managing your critical end-to-end business processes for an enterprise wide
model for value creation and service delivery
•
Forging a pragmatic and holistic approach to Business Process Excellence
that draws on all the methodologies for optimal business results
•
Drawing together process management from quality, operations and
IT to forge an aligned framework for true performance and a
connect
SYSTEMS, TECHNOLOGY & INFRASTRUCTURE
•
Installing and maximising Business Process Management platforms to
truly create an infrastructure and management capability for end-to-
end business processes
•
Creating IT support frameworks and an Enterprise Architecture that
provides an business wide capability and visibility for sustainable performance
•
Adapting your organisational design and structure to completely redesign the
ultimate process framework for success
•
Moving from a siloed operating model to an end-end business framework: Strategies for
creating a global model for business improvement and performance
PEOPLE AND CHANGE MANAGEMENT
•
Recognising and investing in your people as the critical element to successful and
sustainable change
•
Driving exceptional leadership to accelerate and promote performance
•
Engaging and motivating employees to drive for excellence and ensure
critical performance goals remain top priority
•
Creating a sustainable governance framework for change
•
Transitioning Process and performance excellence from projects and
initiatives to business as usual
•
Co-ordinating training and standards across the organisation for
consistent performance
STRATEGIC PLANNING AND PERFORMANCE
MANAGEMENT
•
Cascading high level business strategy into operational change and
improvement plans through comprehensive Balanced Scorecards and
performance planning models
•
Setting the right KPIs and performance metrics to encourage the right kind
of behaviours and results
•
What is front of mind for the business in 2011? C-suite insights on top levels strategies
and priorities for performance
•
Managing both individual and organisational performance: connecting the dots between
the high level delivery targets and day-to-day team delivery
BUSINESS
PERFORMANCE
& VALUE
CREATION
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 2
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3. NOT JUST YOUR AVERGE CONFERENGE:
A NEW AND UNIQUE LEARNING, NETWORKING AND KNOWLEDGE SHARE
You spoke and we listened. At IQPC we know that 10 years
ago a standard power point presentation was expected and
met with your learning needs. However times have changed
and what was fit for yesterday is not within today’s changing
business environment.
With time and budget increasingly scarce you need to know
the business value of attending. You need something the will
deliver increased interactivity (with the right people), more
honest knowledge share (and not the corporate spin on
things) and most importantly you want to be able to walk
away with tangible business improvement strategies and not
just fluffy concepts that will directly boost the results for your
performance and change program over the next 12 months.
That’s why the new look Profit Through Process Week breaks
all these usual conference rules to bring you a refreshing
meeting format designed to maximize learning, interaction,
training and benchmarking. And here's how...
PROFIT THROUGH PROCESS WEEK BRAIN SHARES
Situated in the newly interactive networking and solutions hall, brain share
sessions are designed to bring together attendees with one common
interest and most importantly a desire to share experiences. Designed to
harness the experiences and knowledge of a group, brain shares are for a maximum of
15 professionals with onsite booking available, and moderated by a qualified industry
professional to ensure quality of knowledge share. Themes across the two days are
open to suggestions from attendees in advance with proposed sessions covering:
• Training and development strategies
• The latest technology solutions to enable performance
• Business Process Excellence in content: How global trends and evolutions are
effecting you as a process and performance professional
QUESTION TIME
Your chance to get face-to-face with some of the industry’s leading
professionals and find out what makes their performance program tick.
Moving away from the traditional power point presentation, ‘Question
Time’ sessions will be run for half the session in an interview format and then open for
questions from you the audience. It’s your chance to cut through the corporate speak
and find out more about their biggest successes and learn from their experience.
INTERACTIVE AND EXTENDED WORKING GROUPS
Want a more hands on and interactive learning experience. Then the
extended working groups spread throughout the 3 core days are your
opportunity learn and take home some of the latest approaches to process
management and performance excellence. Select from a choice of 3 hour working
groups on the 4th and 2 hours sessions on the 5th and 6th to build your own unique
learning program. You're guaranteed to take home practical approaches and
applications to revolutionize your program from the minute you are back in the office.
PROFIT THROUGH PROCESS WEEK CLINICS
Addressing some of the industry’s most stubborn and long running
challenges the Profit Through Process Week clinic sessions are an interactive
group designed to collaboratively shortlist and explore potential solutions.
Led by experienced moderators that have already taken steps to tackle these
challenges you will first brainstorm options from the knowledge in the room, discuss
and then shortlist which approaches will provide the best and quick results within your
business environment. Perfect for both benchmarking your current approach or for
those of you that are simply looking for quick fix solutions.
LIVE PRODUCT DEMONSTRATIONS
Stop by the live product and technology show case space in the new and
interactive networking and solutions hall to get an in-depth look into the
capabilities of the most advanced process excellence and performance
products on the market. The perfect opportunity for you to shortlist potential
purchases for the coming year, see the latest application updates and get to grips with
the true product capability and functionality. Sessions run for 20 minutes each
throughout the week – demonstration schedules will be posted onsite.
STRUCTURED NETWORKING
More opportunities than ever before to meet and expand your network
across process and performance excellence with structured networking
opportunities spread through the week:
• Themed lunch table discussions
• Live community benchmarking and assessment exercise
• Designated networking zones for peer to peer industry networking
• Plus don’t forget to join the Process Excellence Awards gala dinner and evening
networking (registration essential upon booking)
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 3

4. BE INSPIRED BY THOUGHT LEADERS
Expand your horizons to deliver radical change! Bringing you fresh perspectives and thinking from outside of the Process Excellence industry to reshare your
traditional thinking and inspire innovation.
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 4
THE MOTIVATIONAL LEADER
On a mission to help you tap into your ability to influence others and create positive
outcomes for all Michelle will focus on the power of personal leadership and drill down
into your employee’s underpinning motivations; Why we leave and why we stay - How
to build outstanding, collaborative multigenerational workplace relationships.
MICHELLE RAY, “The Attitude Adjuster”
A message from Michelle...
“NOW is the time to invest in educating, inspiring and engaging your workforce. In spite
of the economic challenges we face, the future or our organizations will continue to
depend on great leadership that is able to provide support and commitment to building a
diverse, dynamic and collaborative atmosphere where people can thrive. Whatever your
job title may be, my mission is to help you tap into your ability to influence others and
create positive outcomes for all. I look forward to the opportunity to work with you.”
THE PERFORMANCE SPECIALIST
Addressing organisations throughout Europe, Asia, North America and in the US, Jim has
the proven track record to deliver material that motivates, educates, inspires and
entertains - and the ability to engage an audience that is unsurpassed in the industry.
He's also funny… very funny!
One of the most charismatic engaging speakers in the
business world today.
Jim Steele Fascinated by the nature of performance Jim has spent much of the last 20 years
working with highly successful individuals, teams and organisations from the private,
public sectors and the world of professional sports. Join Jim as he explains certain
cutting edge performance strategies and offers delegates the necessary tools to apply
these methods in any area of their life.
THE CHANGE AND COMMUNICATION LEADER
Working with leaders and executives from the Silicon Valley to the City of London
modelling the knowledge and performance of exceptional individuals, teams and
CHARLES FAULKER, CO-AUTHOR, NLP: THE NEW TECHNOLOGY
OF ACHIEVEMENT, AUTHOR, CREATING IRRESISTIBLE INFLUENCE organizations, he is the co-author of NLP: The New Technology of Achievement, Success
Mastery, and the DVD NLP in Action, and the author of Metaphors of Identity, and
Creating Irresistible Influence. Featured in The New Market Wizards and other
publications for his work with traders and high-stakes decision-makes Charles will
inspire you to influence change and truly turn around your PI program
THE BUSINESS FUTURIST
Dr James Bellini is a leading futurologist and author with a considerable reputation as a
thought-provoking speaker and moderator at top-level management conferences and
business schools around the world. James has spent more than twenty-five years as a
respected TV broadcaster, futures analyst and writer with a strong focus on social,
economic and technological trends up to Horizon 2025.
After an early academic career James joined the US-headquartered futurology ‘think
tank’, the Hudson Institute, as its first British member. He subsequently moved to the
BBC to present The Money Programme, Newsnight and Panorama and then to
independent television as presenter, writer and narrator of a wide range of award-winning
documentary series, current affairs programmes and environmental reports. Accolades
include the Shell Cawston Prize, the Golden Nymph Prize and the Prince Rainier III Prize at
the Monte Carlo International TV Festival and a UN award for the twelve-part series The
Nuclear Age. For seven years he was a studio presenter with Financial Times Television and
Sky News. James has written many books and special reports and is a regular contributor
to leading publications. He has also held senior executive positions in advertising and
corporate communications and served on the European Advisory Board of the global
future forum. He is a member of the British Academy of Film and Television Arts.
JAMES BELLINI, Futurologist & Author, ‘The Bullshit factor’

5. Corporate Leaders BoardroomCorporate Leaders Boardroom
Accessible only by personal invitation, the Corporate Leaders Boardroom will meet on the 5th
April for a private meeting surrounding the strategic development of Business Process
Excellence and strategic transformation initiatives with the business. A tailored itinerary will be
created, hosted by 5 Executive leaders, providing a flexible and informal meeting agenda
driven by you, the corporate leadership. Suggested agenda points from the advisory board
include:
• The role of Corporate Leadership in driving Business Process Excellence & Transformation:
• Strategies for driving global Business performance and growth
• Defining and optimizing ROI: The balance sheet and corporate reporting strategies
Chaired by: James Bellini, Futurologist & Author, "The Bullshit factor"
Meeting includes: Breakfast, private lunch, evening champagne reception and guest leadership speaker. Corporate
leadership attendees are also welcome to attend the wider Profit Through Process Week Europe sessions. To request and
invitation email enquire@iqpc.co.uk
Introducing the first European
EXCLUSIVE • EXECUTIVE • STRATEGIC
Plus - NEW ONSITE CERTIFICATION COURSE
BECOME PART OF THE NEXT
GENERATION OF BUSINESS
PROCESS EXCELLENCE!
CERTIFIED PROCESS PROFESSIONAL (CPP) TRAINING AND CERTICATION
This premier training and certification course is designed for those
seeking advanced and customer focused professional skills in process
management, process improvement, process alignment and innovation:
• Uncover Process Improvement opportunities in just hours - in any process, big or small
• Identify Actions that will improve process efficiency by 30% to 60% within 90 days of deployment
• Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
• Innovate to compete, set the market trend and even dominate your industry
The Certified Process Professional program builds your competency in delivering these essential benefits in literally everything you do.
Professionals interested in becoming Certified Process Professionals must complete the required courses and pass a comprehensive test,
case study submission and peer review depending on the level of attainment. A dynamic and comprehensive approach to creating and
managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and
practices. Content is based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing
research. Please visit www.processexcellencelondon.co.uk for more information on how to book your training course
Join the original and largest Business Process Excellence
knowledge share in Europe to date. With 12 years of
excellence, networking and critical knowledge share, it’s
truly where the business process improvement
community shapes it’s future. Make sure you and your
business are part of it:
“Excellent group of speakers with lots
of energy. It will be a great support to
our Lean journey”
Tony Morgan, IBM
“Valuable forum – I picked up ideas
from all presentations that will be
part of my future deployment”
Jacobo de Leon, APM Terminals
“You are not alone, the challenges
you face have been faced before.
This event helps you to find some
possible answers”
Caroline Holyhead, Bank of New York Mellon
“It was good to see that other face
the same situations I do and I know
have stories I can use to help
influence my own organisation”
Hetel Gokal
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 5
EXCLUSIVE TO PROFIT THROUGH PROCESS WEEK

6. Six Sigma and Process Excellence IQ facilitates access to a wealth
of relevant content for Process Excellence, Lean, and Six Sigma
practitioners. Six Sigma and Process Excellence IQ has been
developed to provide six sigma professionals with instant access to
information. Leveraging our strength and foundation in education,
IQPC and Six Sigma and Process Excellence IQ are uniquely positioned
to provide a comprehensive library of webcasts gathered from our
events, as well as exclusive content from leaders in the industry.
BOUGHT TO YOU BY: The BP Group is a global 'not for profit' business club
originally founded in 1992. As a 'not for profit' the vision is
to connect and network people interested in significantly
improving organisation processes and as a consequence
business performance. Our mission is to help you improve
individual and corporate performance through advanced
process management.
IN COLLABORATION WITH:
Website: www.pmi.co.uk
2011 SPONSORS INCLUDE:
YOUR WEEK AT A GLANCE
Day 1
4th April 2011
• Choice of extended working groups
• Structured assessment and benchmarking exercise
• Process Excellence Awards judging day
• Profit Through Process Week evening networking
Day 2
5th April 2011
• Thought leadership keynotes
• Themed content tracks content tracks – colour coded by
people, process, systems and strategy
• Brain share sessions
• Corporate Leadership Meeting
• Grand opening and open access to public for the Profit
Through Process Week Solutions Hall
• New product and technology demonstrations
• Process Excellence Awards and gala dinner
Day 3
6th April 2011
• Though leadership keynotes
• Themed content tracks continued – colour coded by people,
process, systems and strategy
• ‘Business Process Excellence in context’ Brain share sessions
• Open access to public for the Profit Through Process Week
Networking & Solutions Hall
• New product and technology demonstrations
• Certification course: CPP certification level 1-2 with the
BP Group.org
Day 4 & 5
7th-8th
April 2011
Website: www.rathstrong.com Website: www.bmgi.com
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 6

7. Open to any company, IQPCs Process Excellence Awards have been established to honour, recognise
and celebrate projects that demonstrate true best practices. And celebrating is exactly what you'll be
doing if you win one of the 2011's Process Excellence Awards!
What better way to grab the attention of your CEO and maintain energy for your Business Process Excellence programme despite
the impact of the recession. So if you're looking for a way to captivate the minds of your senior management, or a way to
motivate your team, look no further. And not only will they hear about it, but so will the rest of the business world. Winners will
be highlighted and promoted across our events and in the quality media across the US, Europe and beyond.
To find out more about how to enter, the judging process, awards criteria & applications or the prestigious judging panel then visit
the dedicated awards website – www.processexcellenceawards.co.uk. The awards are a sure-fire way to invigorate your program
and ensure team commitment; just take a look at some of the honest feedback from this year's judging panel and winners.
2011 PROCESS EXCELLENCE AWARDS NOW OPEN FOR ENTRY!
2011 Award categories include:
Fabrizio Majorana
CQO
Unicredit
Ravindra Rao
Director Operational Excellence
Honeywell
Evin Kose
VP Process Management
Finansbank
Adrian Dunn
Continuous Improvement Enablement
Manager, Europe & Africa
BP
Howard Miller
Lean Six Sigma Deployment Leader
HSBC
Peter Evans
Director Quality & Operational
Excellence
Virgin Media
Steve Lague
Director Operational Excellence
RSA
Jeff Ayland
Head of Order-to-Create
RS Componants
Paul Irish
Operational Excellence Manager
RSA
Caroline Hollyhead
VP
Bank of New York Mellon
Emmanual DeCroix
Global Deployment Leader
BNP Paribas
Rhian Hamer
Deputy Director Change
MOJ
Steve Towers
CEO & Founder
BP Group.org
Christian Matei
Director Business Improvement
Alstom
Liz Taylor
Senior Lean Leader
Royal Bank of Scotland
Mark Bracey
Business Improvement Lead
Lloyds Register
Unlike other awards programmes they’re for community and judged by the community. All renowned for their years of experience and
leadership, this independent judging panel is ideally placed to pick out the shining stars of Process Excellence and innovation. 2011 include:
To win an award means that there’s consistency
though-out, the X’s are crosses, the Y’s ate
connected and the benefit to the business is there
and tangible – congratulations to everyone involved
– Brent Harder, Judge for 2010 Process Excellence Awards
PROGRAMME AWARDS
• Best Process Improvement Programme
• Best Start-Up Process Improvement
Programme
• NEW FOR 2011: Best BPM Programme
• NEW FOR 2011: Best BPO-based Process
Improvement programme
PROJECT AWARDS
• Best Process Improvement Project in
Manufacturing
• Best Process Improvement Project in
Service & Transaction
• Best Project Contributing to Innovation
• Best Process Improvement Project Under
90 Days
• NEW FOR 2011: Best Lean Transformation
• Best Green Process Improvement Project
• NEW FOR 2011: Best BPM project
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 7
www.processexcellenceawards.co.uk
Submissions
deadline
4th February

8. REGISTRATION INFORMATION
Team Discounts off standard prices only
TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices
TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices
TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices
TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices
Book and Pay by Book and Pay by Book and Pay by
26 Nov. 2010 10 Dec. 2010 21 Jan. 2010 Standard Pricing
3 Day Pass SAVE £1200 SAVE £1100 SAVE £1000
- Day 1 Workshops £598 + VAT £698 + VAT £798 + VAT £1798 + VAT
- Days 2-3 Conference
2 Day Pass SAVE £1100 SAVE £1000 SAVE £900
- Days 2-3 Conference £399 + VAT £499 + VAT £599 £1499 + VAT
CPP training SAVE £300 SAVE £250 SAVE £200
course only £700 + VAT £750 + VAT £800 + VAT £1000 + VAT
- Days 4-5 Conference
Networking Pass
- Day 1 Evening
Welcome Reception + £100 (for awards ceremony only)
- Day 2 Awards + £150 for both nights
Ceremony & Gala
Dinner
Terms & Conditions:
Please read the information listed below as each booking is subject to IQPC Ltd
standard terms and conditions.
Payment Terms: Upon completion and return of the registration form full payment
is required no later than 5 business days from the date of invoice. Payment of
invoices by means other than by credit card, or purchase order (UK Plc and UK
government bodies only) will be subject to a £49 (plus VAT) per delegate processing
fee. Payment must be received prior to the conference date. We reserve the right to
refuse admission to the conference if payment has not been received.
IQPC Cancellation, Postponement and Substitution Policy: You may substitute
delegates at any time by providing reasonable advance notice to IQPC. For any
cancellations received in writing not less than eight (8) days prior to the conference,
you will receive a 90% credit to be used at another IQPC conference which must
occur within one year from the date of issuance of such credit. An administration
fee of 10% of the contract fee will be retained by IQPC for all permitted
cancellations. No credit will be issued for any cancellations occurring within seven
(7) days (inclusive) of the conference. In the event that IQPC cancels an event for any
reason, you will receive a credit for 100% of the contract fee paid. You may use this
credit for another IQPC event to be mutually agreed with IQPC, which must occur
within one year from the date of cancellation. In the event that IQPC postpones an
event for any reason and the delegate is unable or unwilling to attend in on the
rescheduled date, you will receive a credit for 100% of the contract fee paid. You
may use this credit for another IQPC event to be mutually agreed with IQPC, which
must occur within one year from the date of postponement. Except as specified
above, no credits will be issued for cancellations. There are no refunds given under
any circumstances. IQPC is not responsible for any loss or damage as a result of a
substitution, alteration or cancellation/postponement of an event. IQPC shall assume
no liability whatsoever in the event this conference is cancelled, rescheduled or
postponed due to a fortuitous event, Act of God, unforeseen occurrence or any
other event that renders performance of this conference impracticable, illegal or
impossible. For purposes of this clause, a fortuitous event shall include,but not be
limited to: war, fire, labour strike, extreme weather or other emergency. Please note
that while speakers and topics were confirmed at the time of publishing,
circumstances beyond the control of the organizers may necessitate substitutions,
alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the
right to alter or modify the advertised speakers and/or topics if necessary without
any liability to you whatsoever. Any substitutions or alterations will be updated on
our web page as soon as possible.
Discounts: All ‘Early Bird’ Discounts require payment at time of registration and
before the cut-off date in order to receive any discount. Any discounts offered
whether by IQPC (including team discounts) must also require payment at the time
of registration. All discount offers cannot be combined with any other offer
❑ Please do not pass my information to any third party
Tel: +44 207 368 9300
Email: enquire@iqpc.co.uk
Website: www.processexcellencelondon.co.uk
How do I Register?
Pricing
Government and NGO
Standard Pass
3 Day Pass - Day 1 Workshops • Days 2-3 Conference £998
2 Day Pass - Days 2-3 Conference only £799
CPP training course only - Days 4 & 5 £1000
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk
Your customer registration code is:
When registering, please provide the code above.
PDFW
All registrations from companies operating outside the US will be subject to 17.5 UK VAT Registration #: GB 799 2259 67
To qualify for early booking discounts, payments must be received with the booking by the early registration deadline. Early booking discounts are not
available on the Solution Provider Pricing.
For all bookings made after February 19th 2010 the Networking Pass is included. You must confirm attendance or non attendance upon registration.
No Delegate Solution Provider Pricing available – for solution provider package please call the business
development team on +44(0)2073689500 or email sponsorship@iqpc.co.uk