It’s almost a waste of ink to say these are uncertain times. We hear it everyday. No matter what business you are in, you’ve probably experienced economic ups and downs and your employees are probably asking or at least wondering: • Is my job safe? • Is the organization financially sound? • What does the future hold for this organization? In these scary times of budget cuts and layoffs, employees look to Human Resources for the critical information they crave. The reality is that you may not know the answers to their questions. Still, your responses can send strong emotional signals about your ability to lead under pressure. This presentation is a look at how to handle the tough questions we are all facing.

1. It’s Okay to Say “I Don’t Know” Prescott Area HR Association June 2, 2009 Management Education Group, Inc . www.managementeducationgroup.com Tough HR Questions that Have No Answer

2. Job Losses – February 2007 to March 2009 When Did Your County's Jobs Disappear? Arizona 7.7%(p) in Apr 2009 Unemployment Rates 5,024,780 jobs lost nationwide since March 2008

16. Thank you for your time! Marnie E. Green Management Education Group, Inc. www.managementeducationgroup.com 480-705-9394