At the RSTechEd Conference in June 2012, Julie Fraser presented the results of the MESA 2012 Research Pursuit of Performance Excellence each day. The discussions were excellent.
How to Get Started in Social Media for Art League City
J Fraser Mesa Metrics Repeating Session RSTech Ed June 2012
1. Crafting a Metrics Program
for Maximum Impact
Julie Fraser
Independent Advisor & Research Leader
Cambashi-MESA Metrics Research
www.mesa.org
2. Introductions
• My background – why am I here?
– 25 years manufacturing tech industry watcher
– Research leader for study
– Former MESA Metrics WG Chairperson
– Passion for manufacturing & improvement
• Your background
– Why are you here?
Copyright 2012, MESA International
3. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
4. Two Main Data Sources #1
MESA Metrics Guidebook
MESA Metrics Guidebook and
Framework
• Guidelines to drive operational
excellence
• Design of metrics program
• Linking and aligning metrics for
business success
• Get a diverse team to a common
understanding
• Justifying improvement projects
• 60-page guidebook plus
resources and a glossary
Copyright 2012, MESA International
5. #2 New Study: Pursuit of
Performance Excellence
MESA Metrics Research
• Primary research on how
manufacturers measure &
improve performance
– On-line survey New in this report:
– Telephone interviews
• Depth & detail into
– Team for analysis & advice
Best Practice Processes
• Series started in 2006: Metrics
• Views into why speed is a
that Matter, Metrics for Major
challenge
Initiatives, etc.
• Analysis of widely used metrics
• Pursuit of Performance
Excellence • Correlation between improved
– Summary Report plant & financial metrics
– Comprehensive Report • Key take-aways summary
7. Who is MESA International?
MESA is…
a not-for-profit industry association
a global community of like-minded companies and professionals
working to make Operations more reliable, capable and profitable
the knowledge broker for the MES/MOM* domain globally
shaping important discussions impacting the
enterprise solutions of tomorrow
*MES/MOM = Manufacturing Execution Systems/Manufacturing Operations Management
Copyright 2012, MESA International
8. Who is MESA International?
Inside MESA for YOU is…
Resource Library: Whitepapers, Guidebooks, Research, etc.
Committees & Working Groups attacking the most pressing
and demanding challenges manufacturers and producers face
Member companies and individuals in 89 countries
Industry's only independent, professional Global
Education Program
A seat at the table to shape solutions to drive
Operations Excellence for the next 20 years!
Visit: www.mesa.org
Copyright 2012, MESA International
9. MESA Metrics Working Group
Harnessing the
Members Members ROI Guidebook;
Power of Metrics
want to form WGs IndustryWeek,
to Diagnose & Solve
know Metrics Reference Model,
Metrics that WP#35
Holistic Metrics: Framework Your topics
Matter: Metrics,
Supply chain and Guidebook:
quality matter
2nd Edition
MESA Metrics Research Timeline
2004 2005 2006 2007 2008 2009 2010 2011 2012
Metrics for Liaison to
Major Initiatives:
Pursuit of
Need data ISO #22400
Lean, RTE, Quality Plant KPI Performance
Metrics Framework Correlating Standards Metrics Excellence
and Guidebook: Plant to Business begins
Makeover
Core practices Performance
Contest
10. Pursuit of Performance Excellence
• Research team:
– Cambashi analysts
– Sponsors
– Industry Council
– MESA Volunteers
• On-line survey
• Telephone interviews
• Written reports
– Summary
– Comprehensive
• Webcast
Copyright 2012, MESA International
11. 2011-2012 Study Sponsors
PREMIUM SPONSORS
SUPPORTING SEMICONDUCTOR /
SPONSOR MEDICAL DEVICE
PREMIUM SPONSOR
12. Industry Council
Industries Represented
Members
• Alcoholic beverages
• Manufacturer/producers only
(13 active) • Construction materials
• Wide range of disciplines, • Electronics
titles, responsibility, scope • Engineered industrial catalytic
converters
Experienced and • Food
passionate about • Home & garden consumer
durables
metrics
• Power generation
• Hot button issues shape
• Resins & advanced plastics
survey
• Semiconductors
15. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
23. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
24. MESA Metrics Guidebook
Second Edition 2011
• Guidebook:
– Why metrics matter
– Explanations by role
• Framework
– Overview
– Alignment
– Manufacturing to business
linkage
• Reference
– Metrics
– Justifying systems
– Resources
– Glossary
34. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
40. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
41. Metrics Maturity Model
Phase Baseline / Visibility / Reliable Avert & Foresee &
Understand React Response Improve optimize
Aspect Enterprise Ecosystem
Culture
Process
Automation
IT
Copyright 2012, MESA International
42. Exercise
• Find one block in the metrics maturity
model where you lag
• Develop a description of the key gap
• Develop a business case for improving it
• Identify key stakeholders
• Set up a meeting when you return
Copyright 2012, MESA International
43. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
46. Go out and improve
• Develop metrics to align
efforts, learn and improve
• Gain speed: it matters to
employees and results
• Move toward metrics that tell
the entire story
• Use applications to support
speed and improvement
• Be confident IT has a payback
• Metrics maturity is a never-
ending journey: keep at it!
47. Learn more with us…
• Report as a thank-you for attending today
• Participate in MESA
– Metrics Working Groups
– ROI Working Group
– Food Safety SIG
– Continuous Process SIG
– Technical Committee
• MESA Unconference session here at RSTechEd
St. Johns 29 Tuesday 4-5pm, Wednesday 11-noon
48. Further Discussion & Follow-up
WWW.MESA.ORG
JULIE@IYNO.COM
Copyright 2012, MESA International