Weitere ähnliche Inhalte Ähnlich wie Itsmf itil 2011 demo Ähnlich wie Itsmf itil 2011 demo (20) Kürzlich hochgeladen (20) Itsmf itil 2011 demo1. itSMF Thailand Seminar 2012 Security intelligence
“Get updated on ITIL Version 2011”
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Date:27 March 2012
Time: 18:30 pm – 20:00 pm
IBM Building G floor - Education Room 2 3
Building, 2-3
2. itSMF Thailand Seminar 2012 Security intelligence
What’s New in ITIL v3 Version 2011
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3. itSMF Thailand Seminar 2012 Security intelligence
500 Pages
276 Pages
Increase more pages for each book
346 Pages 458 Pages
3
4. itSMF Thailand Seminar 2012 Security intelligence
364 Pages
274 Pages
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Increase more pages for each book
386 Pages
276 Pages
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5. itSMF Thailand Seminar 2012 Security intelligence
262 Pages
233 P
Pages
Increase more pages for each book
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6. itSMF Thailand Seminar 2012 Security intelligence
Service Strategy
More practical guidance and more examples
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7. itSMF Thailand Seminar 2012 Security intelligence
Service Strategy (2)
Explain relationship between business strategy and IT strategy
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Business Strategy IT Strategy
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8. itSMF Thailand Seminar 2012 Security intelligence
Service Design
The design coordination process has been added
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9. itSMF Thailand Seminar 2012 Security intelligence
Service Transition
Clear and unambiguous explanation of these concepts
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10. itSMF Thailand Seminar 2012 Security intelligence
Service Transition
The process name has been changed
Change
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Evaluation Evaluation
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11. itSMF Thailand Seminar 2012 Security intelligence
Service Operation
Concept of a service request has been significantly enhanced
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12. itSMF Thailand Seminar 2012 Security intelligence
Service Operation
Incident matching procedure has been added
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13. itSMF Thailand Seminar 2012 Security intelligence
Continual Service Improvement
Introduction to CSI Register
CSI Register
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14. itSMF Thailand Seminar 2012 Security intelligence
Continual Service Improvement
Some seven-step names and activities have been amended
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15. itSMF Thailand Seminar 2012 Security intelligence
To be Continue in itSMF Thailand
Seminar 2012 #1
Date:27 March 2012
Time:18:30 pm – 20:00 pm
SP Building [informally known as IBM building]
at Aree, G floor - Education Room 2-3
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