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itSMF Thailand Seminar 2012  Security intelligence “Get updated on ITIL Version 2011” p Date:27 March 2012 Time: 18:30 pm – 20:00 pm IBM Building G floor - Education Room 2 3 Building, 2-3
itSMF Thailand Seminar 2012  Security intelligence What’s New in ITIL v3 Version 2011 © Copyright, ACIS Professional Center Company Limited, All rights reserved 2
itSMF Thailand Seminar 2012  Security intelligence 500 Pages 276 Pages Increase more pages for each book 346 Pages 458 Pages 3
itSMF Thailand Seminar 2012  Security intelligence 364 Pages 274 Pages g Increase more pages for each book 386 Pages 276 Pages © Copyright, ACIS Professional Center Company Limited, All rights reserved 4
itSMF Thailand Seminar 2012  Security intelligence 262 Pages 233 P Pages Increase more pages for each book © Copyright, ACIS Professional Center Company Limited, All rights reserved 5
itSMF Thailand Seminar 2012  Security intelligence Service Strategy More practical guidance and more examples © Copyright, ACIS Professional Center Company Limited, All rights reserved 6
itSMF Thailand Seminar 2012  Security intelligence Service Strategy (2) Explain relationship between business strategy and IT strategy ??? Business Strategy IT Strategy © Copyright, ACIS Professional Center Company Limited, All rights reserved 7
itSMF Thailand Seminar 2012  Security intelligence Service Design The design coordination process has been added © Copyright, ACIS Professional Center Company Limited, All rights reserved 8
itSMF Thailand Seminar 2012  Security intelligence Service Transition Clear and unambiguous explanation of these concepts © Copyright, ACIS Professional Center Company Limited, All rights reserved 9
itSMF Thailand Seminar 2012  Security intelligence Service Transition The process name has been changed Change Ch Evaluation Evaluation © Copyright, ACIS Professional Center Company Limited, All rights reserved 10
itSMF Thailand Seminar 2012  Security intelligence Service Operation Concept of a service request has been significantly enhanced © Copyright, ACIS Professional Center Company Limited, All rights reserved 11
itSMF Thailand Seminar 2012  Security intelligence Service Operation Incident matching procedure has been added © Copyright, ACIS Professional Center Company Limited, All rights reserved 12
itSMF Thailand Seminar 2012  Security intelligence Continual Service Improvement Introduction to CSI Register CSI Register © Copyright, ACIS Professional Center Company Limited, All rights reserved 13
itSMF Thailand Seminar 2012  Security intelligence Continual Service Improvement Some seven-step names and activities have been amended © Copyright, ACIS Professional Center Company Limited, All rights reserved 14
itSMF Thailand Seminar 2012  Security intelligence To be Continue in itSMF Thailand Seminar 2012 #1 Date:27 March 2012 Time:18:30 pm – 20:00 pm SP Building [informally known as IBM building] at Aree, G floor - Education Room 2-3 © Copyright, ACIS Professional Center Company Limited, All rights reserved 15

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Itsmf itil 2011 demo

  • 1. itSMF Thailand Seminar 2012  Security intelligence “Get updated on ITIL Version 2011” p Date:27 March 2012 Time: 18:30 pm – 20:00 pm IBM Building G floor - Education Room 2 3 Building, 2-3
  • 2. itSMF Thailand Seminar 2012  Security intelligence What’s New in ITIL v3 Version 2011 © Copyright, ACIS Professional Center Company Limited, All rights reserved 2
  • 3. itSMF Thailand Seminar 2012  Security intelligence 500 Pages 276 Pages Increase more pages for each book 346 Pages 458 Pages 3
  • 4. itSMF Thailand Seminar 2012  Security intelligence 364 Pages 274 Pages g Increase more pages for each book 386 Pages 276 Pages © Copyright, ACIS Professional Center Company Limited, All rights reserved 4
  • 5. itSMF Thailand Seminar 2012  Security intelligence 262 Pages 233 P Pages Increase more pages for each book © Copyright, ACIS Professional Center Company Limited, All rights reserved 5
  • 6. itSMF Thailand Seminar 2012  Security intelligence Service Strategy More practical guidance and more examples © Copyright, ACIS Professional Center Company Limited, All rights reserved 6
  • 7. itSMF Thailand Seminar 2012  Security intelligence Service Strategy (2) Explain relationship between business strategy and IT strategy ??? Business Strategy IT Strategy © Copyright, ACIS Professional Center Company Limited, All rights reserved 7
  • 8. itSMF Thailand Seminar 2012  Security intelligence Service Design The design coordination process has been added © Copyright, ACIS Professional Center Company Limited, All rights reserved 8
  • 9. itSMF Thailand Seminar 2012  Security intelligence Service Transition Clear and unambiguous explanation of these concepts © Copyright, ACIS Professional Center Company Limited, All rights reserved 9
  • 10. itSMF Thailand Seminar 2012  Security intelligence Service Transition The process name has been changed Change Ch Evaluation Evaluation © Copyright, ACIS Professional Center Company Limited, All rights reserved 10
  • 11. itSMF Thailand Seminar 2012  Security intelligence Service Operation Concept of a service request has been significantly enhanced © Copyright, ACIS Professional Center Company Limited, All rights reserved 11
  • 12. itSMF Thailand Seminar 2012  Security intelligence Service Operation Incident matching procedure has been added © Copyright, ACIS Professional Center Company Limited, All rights reserved 12
  • 13. itSMF Thailand Seminar 2012  Security intelligence Continual Service Improvement Introduction to CSI Register CSI Register © Copyright, ACIS Professional Center Company Limited, All rights reserved 13
  • 14. itSMF Thailand Seminar 2012  Security intelligence Continual Service Improvement Some seven-step names and activities have been amended © Copyright, ACIS Professional Center Company Limited, All rights reserved 14
  • 15. itSMF Thailand Seminar 2012  Security intelligence To be Continue in itSMF Thailand Seminar 2012 #1 Date:27 March 2012 Time:18:30 pm – 20:00 pm SP Building [informally known as IBM building] at Aree, G floor - Education Room 2-3 © Copyright, ACIS Professional Center Company Limited, All rights reserved 15