The document summarizes research by Bersin & Associates on virtual classrooms. It discusses the evolution of learning and development bringing increased use of virtual classrooms. It defines virtual classrooms as synchronous online learning conducted in a group setting facilitated by an instructor. The document outlines various virtual classroom providers and technologies, features and functions, best practices, and how to get started with and adopt virtual classrooms. It encourages following Bersin & Associates for further updates on their research findings.
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Virtual Classrooms: What Works and What Doesn't
1. Virtual Classrooms
What Works, What Doesnât, and What to
Expect from Next-Generation Solutions
May 2011
David Mallon, Janet Clarey,
Principal Analyst Sr. Analyst
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2. About Bersin & Associates
ď§ Who We Are
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4. Virtual Classrooms 2011
ď§ Research conducted in Q3-4 2010.
⢠Briefings with leading providers.
⢠Interviews with practitioner companies.
ď§ 90 Pages
ď§ Evolution of virtual classrooms.
ď§ Alternative and next generation solutions.
ď§ Best practices for use.
ď§ Comparisons of key providers.
www.bersin.com
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5. Agenda
ď§ The Evolution of L&D
ď§ What is a Virtual Classroom?
ď§ Providers and Technologies
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6. The Evolution of L&D
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7. The New Workforce and New Workplace
WORKFORCE WORKPLACE
Multi-Generational Interconnected
Global Dynamic
Interconnected Performance-driven
Mobile New Leadership
Transient More Specialized
Employee
New Models for Career New Models for HR
Partner
Mentor
Customer
Candidate
Peer
Manager
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8. Bersin & Associates Enterprise Learning FrameworkÂŽ Version 2.0
Learning Strategy & Business Planning
Audiences & Problems
Measurement , Evaluation & Transfer Support
Organization, Governance & Management
Solutions
Environments â Programs â Process Support
Learning Architecture
Approaches
Formal Informal
Disciplines
Tools & Technology
Learning Culture
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9. Towards Continuous Learning
Communities of Practice Career Curriculum
Expert Coaching Mentoring
Continuous Learning
Social Learning
On Demand Learning
Training Event
Job Aids
Traditional Training
Novice
Time
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10. New Methods
The Slow Decline in Classroom Training Resumes
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11. Virtual Classrooms Timely
Integrated Delivery and Rapid Development Versatile
58% 59%
56%
45%
2006 2007 2008 2009
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12. Virtual Classrooms x Industry
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13. What is a Virtual Classroom?
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14. What is the Virtual Classroom?
Confused?
ď§ A Web conferencing tool used for learning? Yes
ď§ Live WBT Yes
ď§ Synchronous e-learning? Yes
ď§ Virtual Instructor-Led Training? Yes
ď§ 3D virtual worlds? Yes
ď§ Video conferencing? Yes
ď§ Mobile video conferencing? Yes
ď§ Telepresence? Yes
ď§ Continuous learning environments? Yes
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15. Defining Characteristics
Time Synchronous
Learning Group
Mode Collaboration
Virtually Delivered
Facilitated Online
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16. Evolution of Online Learning
Late 2000s
⢠Social media,
3D learning,
Early 2000s presence,
⢠Features for mobile
interaction &
1990s collaboration
added along
⢠Features with more
mimic the multimedia
face-to-face support
classroom
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17. Traditionally SpeakingâŚ
These Technologies Have Many Uses
Meetings
Help Desk,
Coaching,
& Other Webinars
On-the-Job Synchronous
Support Platform
Events
Presentations Learning
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18. Web-Based Learning
Continuous
Web Based
EPSS Learning
Training
Environments
Content
Dev
Virtual Virtual Virtual
Synchronous Asynchronous
Classrooms
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19. Social Learning
The Virtual Classroom Can Be An Ideal Platform for Informal
Tactical / Strategic / Capacity
Problem Solving Building
Environmental / Expertise Matching / Social Learning
Multiple Needs Network Building Environments / Events
Communities of Practice
Coaching & Mentoring,
Programmatic / Blending Social
Apprenticeships,
Single Need into Formal
Rotations
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20. Virtual Classroom Providers and
Technologies
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21. Many Providers, Many Types
Need to paste in Figure 27
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22. Virtual Classroom Providers
Stand
Alone
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23. SaaS in the Preferred Model
Time to implement;
Benefits of SaaS
Low cost of entry and initial investment;
Easy and continuous upgrades with centralized
feature updating;
Immediate access to the latest innovations;
Reduce overhead with minimal IT infrastructure
requirements;
Platform independence;
Improved security;
Limited IT involvement required;
Predicable spending; and,
Freedom of choice if unsatisfied.
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24. Features and Functions
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25. Source: Vidyo, 2010
Next Generation
ď§ Video
ď§ Telepresence
ď§ Mobile
Source: Human Productivity Lab and Cisco, 2006.
Source: Apple, 2010.
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26. Getting Started
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27. Best Practice
Delivery Content
⢠Use a Producer ⢠Visualize Content
⢠High Interactivity / Lively ⢠Avoid Lots of Text
Pace ⢠Break Up Complicated
⢠Train Instructors Topics
⢠Have a Contingency Plan ⢠Use Participatory
⢠Use Breakout Rooms Interactions
⢠Personalize ⢠Use a Variety of Tools
⢠Limit Time ⢠Record for Playback / Self-
⢠Use Audio Paced
⢠Coach SMEs
Platform ⢠Blend Adoption
⢠Periodically ⢠Host Demonstrations
Review Choice ⢠Provider Introductory
⢠Periodically Sessions
Review Use Cases ⢠Train Staff
⢠Consider Interoperability ⢠Provide Support Materials
Needs ⢠Promote Success
⢠Create a Business Case
⢠Establish Governance
Virtual
Classroom
Best
Practice
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28. Following Bersin & Associates
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