customer service - hospitality

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James Yorke

Just to get you in the mood! ,[object Object],[object Object]

Welcome to a new semester ,[object Object],[object Object]

The Aim of this unit ,[object Object],[object Object],[object Object]

The Learning Outcomes ,[object Object],[object Object],[object Object],[object Object]

How will I be assessed? ,[object Object],[object Object],[object Object],[object Object]

So – good and bad customer service? ,[object Object],[object Object],[object Object],[object Object]

Bad Customer Service ,[object Object],[object Object]

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Good Organisations ,[object Object],[object Object],[object Object]

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