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NSW KM Forum June 2007
1.
2.
3.
Who the hell
are you?
4.
5.
Who
6.
What
7.
How
8.
Where
9.
When
10.
Why
11.
12.
One model of
change
13.
Another point of
view
14.
Perfect Change? Haitt
& ADKAR
15.
Awareness
16.
Desire
17.
Knowledge
18.
Ability
19.
Reinforcement
20.
Neuro Change? Rock
& Schwartz
21.
Change is pain
22.
Behaviourism doesn’t work
23.
Humanism is overrated
24.
Focus is power
25.
Leading Change? John
Kotter
26.
Establish a sense
of urgency
27.
Form a powerful
guiding coalition
28.
Create a vision
29.
Communicate the vision
30.
Empower others to
act on the vision
31.
Plan for and
create short-term wins
32.
Consolidate improvements and
produce still more change
33.
Institutionalize new approaches
34.
Complex Change? Patricia
Shaw
35.
Unintended outcomes &
opportunism
36.
Reason vs. emotion
37.
Influence & interaction
38.
Change as script
vs. change as improvisation
39.
Paradox of control
40.
41.
Communications
42.
Incentives
43.
Measurement
44.
Skills required
45.
46.
THANK YOU!
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