The document discusses knowledge management and change. It begins with introducing the speaker and their definition of knowledge management. Various models of change are then presented, including the ADKAR model of change and John Kotter's eight steps of leading change. The document discusses the complex and unpredictable nature of change. It includes interludes where attendees are asked to discuss and share their experiences with change. Key lessons on communications, incentives, measurement and required skills for change are discussed. In the final section, groups are asked to summarize three key lessons learned from the evening.

3. Who the hell are you?

5. Who

6. What

7. How

8. Where

9. When

10. Why

12. One model of change

13. Another point of view

14. Perfect Change? Haitt & ADKAR

15. Awareness

16. Desire

17. Knowledge

18. Ability

19. Reinforcement

20. Neuro Change? Rock & Schwartz

21. Change is pain

22. Behaviourism doesn’t work

23. Humanism is overrated

24. Focus is power

25. Leading Change? John Kotter

26. Establish a sense of urgency

27. Form a powerful guiding coalition

28. Create a vision

29. Communicate the vision

30. Empower others to act on the vision

31. Plan for and create short-term wins

32. Consolidate improvements and produce still more change

33. Institutionalize new approaches

34. Complex Change? Patricia Shaw

35. Unintended outcomes & opportunism

36. Reason vs. emotion

37. Influence & interaction

38. Change as script vs. change as improvisation

39. Paradox of control

41. Communications

42. Incentives

43. Measurement

44. Skills required

46. THANK YOU!