6. PARTICIPATION IN SOCIAL MEDIA IS NOT JUST ABOUT “BEING OUT THERE” It’s about engagement It’s about being unique It’s about adding value It’s about contributing It’s about communicating It’s about connecting It’s about listening
9. RELATIONSHIPS Knowing ourselves… helps us to know our message… which helps us to know our publics… which helps us to develop relationships.
10. RELATIONSHIPS The key to a good relationship is knowing what makes a person tick! - Who are they? - What gets their juices flowing? - Why they do what they do? - Why they don’t do what they don’t do?
20. THE HARD STUFF IS EASY. THE SOFT STUFF IS HARD. IT’S THE SOFT STUFF THAT MAKES ALL THE DIFFERENCE. The soft stuff results in. . . -customer loyalty -increased interaction -deeper relationship with brand -better interactions with publics
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22. DR. MIKE POSEY, PH.D. [email_address] twitter: @drmikeposey www.mikeposey.com Michael W. Posey Copyright 2009 – All Rights Reserved