Presentation given to the Change Management Community of Practice at Queensland Health on behalf of the QKM Forum.

1. Communities
of Practice
Share | Learn | Grow

2. knowledge
management

3. communities

5. Experience
Intelligence
Complex
Habit
Complicated
Narrative Dialogue
Advice
Simple
Policy Process
Guideline

6. Australian Workforce
3000
2500
2000
(Thousands)
People
1500
1000
500
0
< 12 mths 1-2 yrs 3-5 yrs 6-9 yrs 10-19 yrs > 20 yrs
Time in current role
Forms of Employment - ABS Nov 2010 - http://bit.ly/nbb951

7. demand
supply
STRATEGY
Direction
Alignment
DATA
Historical
Forecast
RISK DECISION
Mitigation
Contingency MAKING
INFORMATION
Internal
External
PROCESS
Procedure PROBLEM
Authority
KNOWLEDGE
SOLVING
Expertise
CULTURE Experience
Values
Behaviours

8. Opportunity
1
Feasibility
Plan Stakeholder
2
Design Engagement
Procure Communications
3
Integrate Implementation
Develop
4 Adoption
Test
Deploy
5
Adopt

9. share
community learn
grow

10. Industry
Profession
Organisation
Team
Personal

11. Induction/Onboarding/Briefing
Retrospect
Development Activities
Learning Histories
Learn Learn Research/Intelligence
Networks/Mentors After Before Peer Assists
Networks/Mentors
Learn
During
After Action Review (AAR)
Networks/Mentors

12. Overview Detail
• Purpose • Assets
• Objective • Policy
FORMAL • Inputs • Procedure CHANGE
CONTROL
• Outputs • Guide
• Authorities • Checklist
• Templates
Knowledge Practice
• Experts • Discussion
INFORMAL
• Networks • Q&A / FAQ
• Examples • Tips & Tricks
• Learnings • Feedback
• Training • Improvements
• Resources • Advice
• Certification

13. Tele / Web /
Email / SMS /
Career
Communication
Roles Video
Role Profiles IM
Conferencing Pathways
Content
Collaboration
Development Curriculums
(Doc/Wiki/Lists)
Discussions
Certification
PB Manager / Experts /
Tools
Collaboration Networks
ProjectSolve
RMIS / ISMS
Mentoring
People Process Content Technology
PROJECT MANAGEMENT

15. prompt
facilitation dig deeper
open minds

17. Cory Banks
about.me/corza
@corza