Communication skill

Communication is a series of experience of Hearing Smell Seeing Touch

Communication Skills ,[object Object],[object Object]

Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior

[object Object],Speaking Writing Body Language

Types of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message

Communication Involves Three Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Effective Verbal Messages ,[object Object],[object Object],[object Object],SENDING MESSAGES

[object Object],Facial Expression Postures and Gestures

Let me see! Authoritative Pondering Thinking Considering

Can I help! Trust me! You’re in good hands! Helping Hand

Now just stop that! Get out of here! Defensive Oppositional

So tell me more! Open Accepting Welcoming

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INTERPRETATION

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INTERPRETATION

RECEIVING MESSAGES ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],Key Listening Skills

What makes a good communicator? Clarity Integrity Timing Adequacy

Why is communication important ,[object Object],[object Object],[object Object],[object Object],[object Object]

How do you develop your communication skills? Explore the related skills

Tips to good communication skills ,[object Object],[object Object],[object Object],[object Object],[object Object],At Last

Effective Communication . . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

February 7, 2012 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Common Communication Errors

1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :

2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]

3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]

4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]

5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures

6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence

7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED

Communication skill

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Communication skill