About CLS Communication CLS Communication, a Lionbridge company, is a global language services provider with offices in Europe, Asia and North America. Over 600 in-house staff and more than 5,000 external language specialists write, edit and translate texts in all major industries, in any language. The company’s global reach and the latest technology ensure the highest levels of flexibility, security and confidentiality. http://www.cls-communication.com/en/

2. What you always wanted to know about us
For Slideshare
June 2015

3. Agenda
About CLS Communication
A comprehensive range of services
Your order at CLS
Your key benefits
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4. CLS Communication at a glance
 A global market leader in language solutions
 Comprehensive provider of corporate language services for all major
industries
 Strong global presence with 600 specialised in-house employees
 International network of over 5,000 qualified and certified external language
specialists
 Extensive portfolio of around 1,800 clients – from big global names to
SMEs
 ISO 9001:2008 and EN15038:2006 quality certification
CLS Communication is a leading global provider of
technology-enabled B2B language solutions
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5. Industry-leading services for international clients thanks to global footprint
-11 -10 -9 -8 -7 -6 -5 -4 -3 -2 -1 0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +10 +11 +12
UTC -12:00…-07:00 UTC -06:00…-01:00 UTC ±00:00…05:45 UTC +06:00…+11:30 UTC +12:00…+14:00
5,000 external language and technical specialists
600 internal staff including 300 linguists
19 locations globally
Singapore
Hong Kong
Shanghai
Beijing
Paris
Copenhagen
LondonMoncton
MontrealOttawa
Quebec
New York
Toronto
Madrid
Basel / Lausanne / Zurich
Berlin / Frankfurt /
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6. Three key verticals and complementary service offerings
CLS Communication: a top-ten language solutions provider with a global focus on three key verticals
Engineering & ManufacturingBanking & Finance Life Science
 Joining forces with Lionbridge will open
up complementary service offerings for
CLS clients, including:
 Digital marketing services
 Technical authoring
 Engineering design
 Content creation, validation & testing
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7. Legal Fin. Communication / Reporting
Sales and Marketing
Technical Documentation
Corporate Communications
At home in your industry, experts in your area
Selected areas of expertise in your industry Selected text types in the 3 key verticals
Banking & Finance:
 Investment, performance, fund and
market reports
 Legal documents for mutual funds
 Legal documents for structured
products
Life Science:
 Summary of Product Characteristics
(SmPC)
 Patient Information Leaflet (PIL)
 Labelling
Engineering & Manufacturing
 Technical manuals
 Safety approval certificates
 Instructions for use
 Product catalogues
Human Resources
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8. CLS is committed to maintaining an effective, active quality management system
(QMS) according to ISO 9001 and EN 15038.
 Top quality management systems
 High service quality
 Strong customer focus
 Continuous improvement
 European standard for translation
services
 Professional competence
 Ongoing quality assurance
 Traceability
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Committed to quality
ISO 9001:2008
EN 15038:2006
Quality policy
Planning &
realisation
Controlling &
corrective actions
Continuous
improvement
Management
review QMS
ISO 9001:2008
EN 15038:2006
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9. Comprehensive language services offering
Confidentiality /
data security and integrity
Deep vertical expertise
Superior and consistent quality Global reach
Business process outsourcing
TRANSLATEWRITE EDIT
Add-ons & other services
Technology services
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10. Your order at CLS
Auftrags-
eingang
Textanalyse Übersetzung Auslieferung Feedback
Format
Confidentiality
Express
Translation
memory
Invoicing
Project management | workflow management
Internal
translator
or
External
partner
Translation
memory
Terminology
Style
guidelines
Linguistic as
well as
service
quality
Remedial
action to be
taken in the
event of
negative
feedback
Service
Source and
target
language(s)
Desired
delivery date
Delivery via
secure data
transfer
(https)
To client
address on
file
Order
receipt
Text
analysis
Translation Delivery Feedback
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11. Online ordering (customer portal)
Fully automated and flexible client communication
 Usability-tested solution for
placing and tracking client
orders and quote requests
 User-defined order settings
 Orders and quotes in one place
 Complete confidentiality:
secure upload/download
 Search and sort functions
 Clients can manage
user account and
billing information online
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12. You gain direct access to our efficient and
professional teams of language experts.
All your communication and language
requirements are taken care of by a single
provider.
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All your sensitive data are fully protected and
your confidentiality is assured.
You receive accurate, precise texts tailored to
your target audience.1
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Take advantage of the latest technology to
optimise resources and benefit from high levels
of efficiency.
5
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No matter how tight your deadline, we will meet it.2
Working with CLS: how you benefit
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13. Visit CLS Communication:
cls-communication.com
facebook.com/clscommunication
twitter.com/#!/clsnews
Contact CLS
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