This document summarizes a presentation on creating the best user experience through accessibility and usability. It discusses that designing for all users is impossible, so understanding user needs is important. It defines the functional, emotional, sensorial and social aspects of a user's experience. It also discusses usability, minimizing human costs, and the benefits of good user experience like increased efficiency. The document provides tips for starting the design process like identifying user groups, creating personas, conducting task analysis, and testing assumptions through interviews, observations and card sorting. It emphasizes including people with disabilities in research and understanding standards and assistive technologies to create accessible, usable designs.
18. Which Student? Rick Connie http://www.flickr.com/photos/mrjkbh/via http://creativecommons.org/licenses/by-nc-nd/2.0/deed.en http://www.flickr.com/photos/caharley72/ (Christopher Alison Photography) via http://creativecommons.org/licenses/by-nc-nd/2.0/
20. Interview the Experts Customer Service Marketing (Web statistics) Training Sales/Business development
21. Who Are the Users? How many are there? Common complaints? Most important/frequent tasks? Show stoppers? Understand: Assumptions and stereotypes Differences between users
22. About Them Environment Experience Level, Knowledge Technology Define Primary & Secondary Users
23. Make User Groups Loosely defined at first Determine what differentiates them
25. Personas Help guide decisions about: Navigation Features Design Archetype, based on research
26.
27. He was never interested in teaching, but wants to improve the educational system. When he saw a job opening at an educational company he felt it would be a great opportunity to do just that.
38. Why Observe? Great way to understand your user’s situation “Cheat sheets” and other artifacts Real processes Number and type of interruptions Who are they?
41. Interview to Discover/Confirm… Build on what you’ve learned: Tasks Attitudes and Opinions Problems Goals Experience level and knowledge Technology 40
42. Use Scripts Memory tool for facilitator Don’t have to follow Promote consistency Questions Order of questions
43. Questions Quality of questions correlates to quality of answers: Open-ended Unbiased Don’t lead or make assumptions Use participant’s words
46. Card Sorting Maximize probability of users finding content Explore how people are likely to group items Identify content likely to be: Difficult to categorize Difficult to find Misunderstood Gaffney, Gerry. (2000) What is Card Sorting? Usability Techniques Series, Information & Design. http://www.infodesign.com.au/usabilityresources/design/cardsorting.asp Image: http://www.flickr.com/photos/richtpt via http://creativecommons.org/licenses/by-nc-sa/2.0/
47. Benefits of Card Sorting Easy and inexpensive Use to determine: Order of information Relationships between info Labels for navigation Verify correct audience Gaffney, Gerry. (2000) What is Card Sorting? Usability Techniques Series, Information & Design. Image: http://www.infodesign.com.au/usabilityresources/design/cardsorting.asp
50. Do I need a lab? Computer / Concept Participant Facilitator Observer Timer Logger Rubin, Jeffrey. Handbook of Usability Testing. John Wiley & Sons, Inc.; 1994.
55. Overview of Terminology Disability any condition that impedes the completion of daily tasks using traditional methods (Wikipedia) “People with Disabilities” Not “disabled” or “handicapped”
56. What is Accessibility? Accessibility is designing products so that people can use them regardless of disability or environment.
60. Environmental Factors Imposed limiting conditions include: Manufacturing system – loud warehouse Wireless device – on public transportation Slow internet connection
61. Accessible and Usable by Everyone Universally Accessible Packaging Curb Cuts Curb Cut Image http://4sbccfaculty.org/lecture/2000s/lectures/Jan_Shapiro.html
62. Usability & Accessibility Increase people who can effectively use a product situations in which the product can be used usability of a product user satisfaction Estimated 650 million disabled people worldwide (Wikipedia) http://en.wikipedia.org/wiki/Disability - September 2011
63. Benefits to Organizations Demonstrate corporate responsibility Cost savings and return on investment Reduced possibility of legal issues Target Jet Blue
64. Getting Started Institutionalize Accessibility with Usability Plan for inclusion in all levels Support developers and discuss accessibility with your team Standards, guidelines and laws Inspection technology
73. References Cato, John. User-Centered Web Design. Addison Wesley Longman; 2001. Hackos, JoAnn T., PhD and Redish, Janice C. User and Task Analysis for Interface Design. Wiley; 1998. Henry, Shawn Lawton. Just Ask: Integrating Accessibility Throughout Design. Henry, S.L. and Grossnickle, M. Accessibility in the User-Centered Design Process. Georgia Tech Research Corporation, Inc; Atlanta, Georgia, USA; 2004. http://uiaccess.com/accessucd/personas.html Kuniavsky, Mike. Observing the User Experience: a Practitioner's Guide to User Research. Morgan Kaufmann, 2003. Mandel, Theo. The Elements of User Interface Design. Wiley; 1997. Nielsen, Jakob and Robert L. Mack. Usability Inspection Methods. John Wiley & Sons, Inc. 1994. Powell, Thomas A. The Complete Reference: Web Design. Osborne/McGraw-Hill; 2000. Rubin, Jeffrey & Dana Chisnell. Handbook of Usability Testing. Schaffer, Eric. Institutionalization of Usability: A Step by Step Guide. Human Factors International, 2004. Slatin, John M. and Sharron Rush Maximum Accessibility: Making Your Web Site More Usable for Everyone. Addison-Wesley Pub Co., 2002. W3C, Web Accessibility Initiative - http://www.w3.org/WAI/intro/accessibility
75. Contact Carol J. Smith @carologic carol@mw-research.com http://www.mw-research.com
Hinweis der Redaktion
A measure of the degree to which a product can be used by specified users or groups to achieve specific goals of effectiveness, efficiency, and satisfaction in a specified context of use- U BoK
frequency, importance, complexityPrioritiesCurrent process
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