1. John Victor R. Tence
VP, Corporate Human Resources
Jollibee Foods Corporation

2.  A high happiness index helps
make recruitment and
retention easier and hence
more cost effective.

3.  Source: www.chiumento.co.uk
 Chiumento is a UK – based integrated talent management
consultancy firm that provides intelligently tailored and
integrated solutions to various companies.
 Respondent profile: 1063 respondents (547 and 516 women)
. aged from 18 to 65 years old in full or part – time work in the
UK. All are employed in organization of 20 staff or more.
Research was conducted in November to December 2006.

4.  The happiness index is 6.5 out of 10.
 One quarter of employees describe themselves as “very
happy” at work.
 Around half the workforce (56%) are “fairly happy.”
 One in five employees are unhappy at work.
 73% of people cite relationships with colleagues as being the
key factor in happiness at work.
 Lack of communication from the top was seen as one of the
biggest causes of unhappiness.

5.  Those who have been in the same role for eight years or more (75%) are
the least happy, while those who have been in their current job for less
than a year are much happier (83%).
 Organizations with over 1000 staff consider themselves happy (78%).
 82% women employees claim to be happy with their jobs compared to
their male counterparts (78%).
 At 85%, those aged 55+ are the happiest employees, possibly because
they reached the pinnacle of their career. The next happiest age group is
the under 25s at 80%, who are excited to build their career. The least
happy are employees in their 40s (77%) who face the prospect of working
for at least 20 more years.
 85% of senior managers & those at board level are happy, making them
the happiest employee group. Service staff and those working in sales
are the next happiest (83%).

6.  Friendly, supportive colleagues
 Enjoyable work
 Good leader
 Good work/life balance
 Varied work
 Belief that s/he doing something worthwhile
 Feeling that what s/he do makes a difference
 Being part of a successful team
 Recognition for his/her achievements

Competitive salary

7.  PEOPLE TALK WHY IT’S GOOD WORKING AT JFC:
 “Jollibee is the largest fast food company in the country. Working at Jollibee
will give you a secure profession until you retire.” – Jollibee Operations
Manager
 “Here in JFC, the employees are passionate, talented and dedicated. They
continue to challenge the organization and themselves, which give them
fulfillment.” – JFC HR Manager
 “We see that our leaders indeed walk the walk and talk the talk.” – Jollibee
Employee

8.  Excited about what they do
 Excited about who they work with
 Excited about what’s in it for them

9. Excited about what they do
JFC’S VISION
Bringing Jollibee to the world
JB USA JB Brunei JB KSA
Creating the “Jollibees” of other countries
Yonghe King Hong Zhuang Yuan San Pin Wang

10. Excited about what they do
SIMPLICITY OF JFC’S BUSINESS
 mployees can see their contributions/roles in
E
the development of the company’s vision.
 Filipino values and core competencies

11. Excited about who they work with
LEADERS:
 Character
 Value of Humility to Listen and Learn
 Value of Frugality
 Value of Teamwork
 Capability

12. Excited about who they work with
ASSOCIATES:
Alignment of values
Capability

13. Excited about what’s in it for them
 Rewards / Compensation
 Expanding social network
 Personal development
 Career opportunities

14. JFC PROGRAMS/ INITIATIVES
Employee empowerment
Employee engagement
 Bee A Hero
 Golden Bee Awards
 MaAga ang Pasko
 PAPE Awards
 Life Works
 Walang Kupas Awards
 Life Break
 Brand conventions
 Tree planting program
 Summer outings
 Livelihood program
 Halloween parties
 CHEERS program
 Christmas parties
 E‐Zone program
 Sportsfests
 Summer workshops

15. LEADERS ON LEADERS VIDEO

17. By Arnel Paciano Casanova
The article was published on ABS-CBN’s news website
last January 14, 2010 in the Lifestyle Section.

18. Atty. Arnel Casanova during his Jollibee
days working as a store crew.
Atty. Arnel Paciano
Casanova is the youngest
appointed General Counsel
of the Bases Conversion
and Development
Authority (BCDA) . He is a
law graduate of the
University of the
Philippines with a Master's
degree in Public
Administration from
Harvard University.

29. THANK YOU!