2. Generate tickets
Automatic forwarding to the SAP-Service-Team in charge
Update tickets
Automatic assignment
Customer Requirements for the Service Outlook Add-In
3. anthesis Implementation – Automated Updates
Incoming
E-Mail
Subject + ID
SAP System
Automatic assignment according:
E-Mail subject
Automatic
Assignment
4. e-mail linkage will be determined and proposed based on the
name and domain of an e-mail:
anthesis implementation – Linkages
6. Update of a Service Request
Service requests
that can not be
assigned
automatically can be
entered manually
So you have
everything under
control – anytime!
7. Same kind of implementation will be applied for Service Tickets,
that shall be generated from within Outlook
anthesis Implementation – Service Tickets
Additional Option: linkage to the anthesis Service-Ticket-Platform
for SAP Business ByDesign
Outlook Add-In