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Productivity and quality_mgmt_v2

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BMS-sem 4

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Productivity and Quality Management
Question Bank ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Question Bank ,[object Object],[object Object],[object Object],[object Object],[object Object]
Question Bank ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Improve Profit
Productivity and Quality Mgmt ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Productivity- Definition (Productivity is a ratio) ,[object Object],[object Object],[object Object],[object Object]
System, Procedure and Process ,[object Object],[object Object],[object Object]
Process ,[object Object]
Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sigma Level % Good PPM/DPMO Cost of Quality as % of Sales 2 95.45 45500 Over 40% 3 99.73 2700 25 - 40% 4 99.9937 63 15 - 25% 5 99.999943 0.57 5 - 15% 6 99.9999998 0.002 Less than 1%
What is TQM ? ,[object Object]
[object Object],What is TQM ?
Total Quality Management ,[object Object],[object Object],[object Object]
Techniques for TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In a global marketplace a major characteristic that will distinguish those organizations that are successful will be the quality of leadership, management, employees, work processes, product and service. This means that products must not only meet customer’s community needs for value, they must be provided in a continuously improving, timely, cost-effective, innovative, and productive manner Why TQM ?
Principles of TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1.Customer Focussed Organization ,[object Object],[object Object],[object Object],[object Object],[object Object]
2. Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3. Involvement of People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4. Process Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5. System Approach to Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
6. Continual Improvements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7. Factual Approach to Decision Making ,[object Object],[object Object],[object Object],[object Object],[object Object]
8. Supplier Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ten Steps to TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives of TQM ,[object Object],[object Object],[object Object]
Eight Building Blocks of TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5 ‘S’ Practices ,[object Object],[object Object],[object Object],[object Object],[object Object]
Maintenance ,[object Object],[object Object],[object Object],[object Object],[object Object]
Total Productive Maintenance ,[object Object],[object Object],[object Object],[object Object]
Total Productive Maintenance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TPM Awards ,[object Object],[object Object]
Five Pillars of TPM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Deadly Disasters Dr Deming- TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming Application Prize ,[object Object],[object Object]
Deming Wheel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dr Deming ( 1900-1993) 14 points ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dr Deming’s 14 points ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Crosby’s 14 steps (Born 1926) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Crosby’s 14 steps (contd) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Crosby’s 4 Absolutes of QM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Juran’s Philosophy(1904-2008) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Steps of Quality Control ,[object Object],[object Object],[object Object],[object Object]
Quality Assurance ,[object Object],[object Object]
Steps of Quality Assurance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Concepts of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cost Of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object]
Cost of Quality
Contribution of Quality Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Economic Balance of Quality and Costs ,[object Object],[object Object],[object Object]
Audit of COQ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Customer Delight ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Repeat Orders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition Of TQM ,[object Object],[object Object],[object Object],[object Object]
Techniques of TQM ,[object Object],[object Object],[object Object],[object Object],[object Object]
Implementation Process of TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elements of TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Vision Statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mission Statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Expectations from the Mission Statement ,[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Systems ( Quality Mgmt systems) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Management System ,[object Object],[object Object],[object Object],[object Object]
Road Map of Quality Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000 Standards ,[object Object],[object Object],[object Object],[object Object]
ISO 9000 Certificate ,[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Manual This is an important document and covers the following areas of business: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000 Series ,[object Object],[object Object],[object Object]
ISO 14000 ,[object Object],[object Object],[object Object],[object Object],[object Object]
QS 9000 (Now known as TS 16949) ,[object Object],[object Object],[object Object]
Business Process Re-engineering (BPR) ,[object Object]
Steps of BPR ,[object Object],[object Object],[object Object],[object Object],[object Object]
Malcolm Baldrige Award ,[object Object],[object Object],[object Object],[object Object]
Malcolm Baldrige Award ,[object Object],[object Object],[object Object],[object Object],[object Object]
Malcolm Baldrige Award ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Malcolm Baldrige Award ,[object Object],[object Object],[object Object],[object Object]
Product and Service Quality Factors affecting Product Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Product and Service Quality Ten Dimensions of Service Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some examples of Service Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Quality ,[object Object],[object Object],[object Object],[object Object]
Quality Circles ,[object Object],[object Object],[object Object],[object Object]
Quality Circles ,[object Object],[object Object],[object Object],[object Object]
Quality Circles Components of QC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Structure of Quality Circle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sequence of TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Books For Reference ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Productivity and quality_mgmt_v2

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  • 11. Sigma Level % Good PPM/DPMO Cost of Quality as % of Sales 2 95.45 45500 Over 40% 3 99.73 2700 25 - 40% 4 99.9937 63 15 - 25% 5 99.999943 0.57 5 - 15% 6 99.9999998 0.002 Less than 1%
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  • 16. In a global marketplace a major characteristic that will distinguish those organizations that are successful will be the quality of leadership, management, employees, work processes, product and service. This means that products must not only meet customer’s community needs for value, they must be provided in a continuously improving, timely, cost-effective, innovative, and productive manner Why TQM ?
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