Half day open training event held in Toronto, Ontario.

1. Being emotionally intelligent
by Toronto Training and HR
September 2013

2. CONTENTS
5-6 Definitions
7-8 Elements of emotional intelligence
9-10 Theories of emotional intelligence
11-12 The EQ-I model
13-14 Benefits of emotional intelligence
17-19 Clusters of competencies
19-20 Communication relationships
20-22 Measuring emotional intelligence
23-24 Left and right brain
25-27 Whole brain
28-29 Relationship management
30-32 The anger cycle
33-34 Heart of the matter conversations
35-36 Loss
37-38 Transition through change
39-40 Personality and emotional intelligence
41-42 Emotional intelligence and diversity
43-49 Survey questions
50-51 Conclusion and questions
Page 2

3. Page 3
Introduction

4. Page 4
Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consultancy headed by Timothy Holden
10 years in banking
10 years in training and human resources
Freelance practitioner since 2006
The core services provided by Toronto Training and HR
are:
Training event design
Training event delivery
Reducing costs, saving time plus improving
employee engagement and morale
Services for job seekers

5. Page 5
Definitions

6. Definitions
• Emotional intelligence
• Emotional quotient
Page 6

7. Page 7
Elements of emotional
intelligence

8. Elements of emotional intelligence
• Identify
• Understand
• Manage
• Communicate
• Apply
Page 8

9. Page 9
Theories of emotional
intelligence

10. Theories of emotional intelligence
• Personality based
• Competency based
• Mental ability based
• Traits based
Page 10

11. Page 11
The EQ-i model

12. Page 12

13. Page 13
Benefits of emotional
intelligence

14. Benefits of emotional intelligence
• Personal
• Professional
Page 14

15. Page 15
Myers-Briggs Type
Indicator (MBTI)

16. Myers-Briggs Type Indicator (MBTI)
• Extroversion-Introversion
• Sensing-Intuition
• Thinking-Feeling
• Judging-Perceiving
Page 16

17. Page 17
Clusters of competencies

18. Clusters of competencies 1 of 2
• Self-awareness
• Self-management
• Social awareness
• Social skills
Page 18

19. Clusters of competencies 2 of 2
IMPROVING YOUR EI
COMPETENCIES
• Pay attention to yourself
• Pay attention to others
• Pay attention to situations
• Pay attention to stress
• Attitude
Page 19

20. Page 20
Measuring emotional
intelligence

21. Measuring emotional intelligence
1 of 2
• Intrapersonal
• Interpersonal
• Adaptability
• Stress management
• General mood
Page 21

22. Measuring emotional intelligence
2 of 2
• Ability-based measures
• Competency, personality and mixed
measures
Page 22

23. Page 23
Left and right brain

24. Left and right brain
• Self x 4
• Cerebral left/lower left
• Cerebral right/lower right
Page 24

25. Page 25
Whole brain

26. Whole brain 1 of 2
• The whole brain model
• Whole brain/left brain/right brain
• Styles at work
• Communication preferences
• Team approaches
• Management style
Page 26

27. Whole brain 2 of 2
Page 27

28. Page 28
Relationship management

29. Relationship management
• Competencies
• Creating effective relationships
Page 29

30. Page 30
The anger cycle

31. THREA
T
ASSUMPTIONS
POWE
R
ANGER

32. The anger cycle 2 of 2
• Intra-personal
• Inter-personal
Page 32

33. Page 33
Heart of the matter
conversations

34. Heart of the matter conversations
• Facts
• Assumptions
• Feelings
• Needs/wants
Page 34

35. Page 35
Loss

36. Loss
• Security
• Competence
• Relationships
• Sense of direction
• Territory
Page 36

37. Page 37
Transition through change

38. Transition through change
• Commitment
• Denial
• Exploration
• Resistance
Page 38

39. Page 39
Personality and emotional
intelligence

40. Personality and emotional
intelligence
• Agreeableness
• Conscientiousness
• Emotional stability
• Extraversion
• Openness to experience
Page 40

41. Page 41
Emotional intelligence and
diversity

42. Emotional intelligence and diversity
• Affirmative introspection
• Self-governance
• Intercultural literacy
• Social architecting
• Leadership competencies
Page 42

43. Page 43
Survey questions

44. Survey questions 1 of 6
• I know when to speak about my
personal problems to others
• When I am faced with obstacles, I
remember times I faced similar
obstacles and overcame them
• I expect that I will do well on most
things I try
• Other people find it easy to confide in
me
• I find it hard to understand the non-
verbal messages of other people
Page 44

45. Survey questions 2 of 6
• Some of the major events of my life
have led me to re-evaluate what is
important and not important
• When my mood changes I see new
possibilities
• Emotions are one of the things that
make my life worth living
• I am aware of my emotions as I
experience them
• I expect good things to happen
• I like to share my emotions with
others
Page 45

46. Survey questions 3 of 6
• When I experience a positive emotion, I
know how to make it last
• I arrange events others enjoy
• I seek out activities that make me happy
• I am aware of the non-verbal messages
I send to others
• I present myself in a way that makes a
good impression on others
• When I am in a positive mood, solving
problems is easy for me
Page 46

47. Survey questions 4 of 6
• By looking at their facial
expressions, I recognize the emotions
people are experiencing
• I know why my emotions change
• When I am in a positive mood, I can
come up with new ideas
• I have control over my emotions
• I easily recognize my emotions as I
experience them
• I motivate myself by imagining a
good outcome to tasks I take on
Page 47

48. Survey questions 5 of 6
• I compliment others when they have
done something well
• I am aware of the non-verbal
messages other people send
• When another person tells me about
an important event in his or here life I
almost feel as though I have
experienced this event myself
• When I feel a change in emotions I
tend to come up with new ideas
• When I am faced with a challenge I
give up because I believe I will fail
Page 48

49. Survey questions 6 of 6
• I know what other people are feeling
just by looking at them
• I help other people feel better when
they are down
• I used good moods to help myself
keep trying in the face of obstacles
• I can tell how people are feeling by
listening to the tone of their voice
• It is difficult to understand why
people feel the way they do
Page 49

50. Page 50
Conclusion and questions

51. Page 51
Conclusion and questions
Summary
Videos
Questions