Slides to support the module on employee engagement within the Leeds SE CCG Commissioning and Corporate Management Development Programme

1. Tying it all together
Creating and engaged workplace
14th March 2014

2. Culture
-ve motivation
+ve motivation
Compliance
Commitment

3. So what does
‘employee
engagement’
mean to you?

4. ‘A set of positive attitudes
and behaviours enabling high
job performance of a kind
which are in tune with the
organisations mission’.
Prof John Storey
Routledge Companion to
Strategic Human Resource Management

5. ‘A positive attitude held by the
employee towards the organisation
and its values.
An engaged employee is aware of
the business context, and works with
colleagues to improve performance
within the job for the benefit of the
organisation’.
Institute of Employment Studies

6. ‘Engagement is about creating
opportunities for employees to connect
with their colleagues, managers and
the wider organisation. Its also about
creating an environment where
employees are motivated to connect
with their work and really care about
doing a good job’.
Prof Katie Truss
Employee Engagement in Context, CIPD

7. ‘A heightened emotional
connection that an
employee feels for their
organisation that
influences them to exert
greater effort in their
work’

8. On agenda for 81%
organisations globally
Only 21% have a formal
employee engagement
programme
COA solutions
• 2/3rds doing something
• Only 5% said ‘highly
engaged
• 41% admitted staff are
demoralised!

9. Employee Engagement
The Business Case
• Determine potential impact
on organisations performance
and success
• 30 consultation events, 300
online responses
• 50 different definitions
Strongest theme to emerge…
‘Engagement matters because people matter’

10. Employee Engagement
The Business Case
• Better financial performance
• Higher levels of innovation
• Lower absence levels
• Increased staff retention
• Fewer accidents
• Employee wellbeing
• More employees advocating their organisation
Cost to UK Economy? £39-43 billion (Gallup)

11. Employee Engagement
The NHS Case
• NHS Commissioning Board has recognised the
links between engagement and patient
experience
• Chief Exec Sir David Nicholson has argued that a
fall in staff engagement can be a warning
indicator on quality
• Recent guidance recognises clear link between
staff and patient experience
• Research indicates where staff engagement
scores high, scores are significantly higher for
performance measured by CQC through it’s
Annual Health Check Standards

12. Other studies have quantified the
impact finding that:
• Deliver 4 times more value to organisation
(Mercer data)
• Generate 43% more revenue (Hay Group)
• Average 2.7 days sickness against 6.2 days
(Gallup)
• 87% less likely to leave (Corporate Leadership
Council)
• Out perform other companies by 47%-202%
(Watson Wyatt)

13. Some questions to consider
• ‘I am inspired by my work’
• ‘I love what I’m doing’
• ‘I am really enthusiastic about what I do’
• ‘I’m really committed to the success of this
business’
What % of your employees
when asked would say…?
What’s that telling us?

14. Factors which significantly link to
commitment in the workplace
• Employees trust in
management
• Satisfaction in the
work itself
• Satisfaction in decision making
• Quality of relationships
between management and employee
• Satisfaction with amount of pay received
• Satisfaction with a sense of achievement
Source: Workplace Employment Relations Survey

15. The Main Drivers of Engagement
• Involvement in decision
making
• Freedom to voice ideas
to which managers listen
• Having opportunities
to develop in the job
• Feeling that the organisation is concerned for
your health and well-being
Source:

16. The Main Drivers of Engagement
• Regular feedback and
dialogue with my boss
• Clear perceptions of the
ethos and values of the
organisation
• Effective internal employee communication
• Employee clarity of job expectations
• PDG Management Training!
Source:

22. Tying it all together
Creating and engaged workplace
14th March 2014