1. INTRODUCTION
The design of the training program can be undertaken only when a clear training
objective has been produced. The training objective clears what goal has to be
achieved by the end of training program i.e. what the trainees are expected to be
able to do at the end of their training.
Training design or instructional design is the process of creating a blueprint for
the development of instruction. Whether the training is to be conducted in a
classroom, delivered using anelectronic format or using some combination of
methods, the design process sets the stage for the development of a program that
produces results.
Viewpoint
One key factor in designing training is viewpoint. The designer must consider
the training from the viewpoint of the learner.
Elements
The design phase of developing training includes establishing learning
objectives, planning the steps to achieve those objectives, sequencing and
structuring the steps to be taken including projects, lectures, videos,
assignments, presentations, readings or other activities, and determining
evaluation procedures.
Considerations
In designing a training program, the designer considers a variety of factors that
will impact the training, including the current knowledge level of the audience,
availability of various technologies, time frames, available resources and how
the training may complement or conflict with existing programs.
Benefits
The benefit of good design is effective training that engages learners with
various methods, flows logically for better learning, uses resources wisely and
meets learning objectives
Model
ADDIE, a common model used by training professionals, includes the design
step. Steps in the model are analysis, design, development, implementation and
evaluation.
2. BASIC PRINCIPLES OF TRAINING DESIGN
In addition to being guided by a thorough understanding of the problems, design also
guided by certain general principles:
The principles that constitute the field of human performance improvement,
which help to ensure that people achieve the best possible results on the job
The principle that underpin adult learning
DESIGN STEPS FOR A TRAINING PROGRAM
Eight Steps
Step1. Define purpose of the training and target audience
Step2. Determine participants’ needs
Step3. Define training goals and objectives
Step4. Outline training content
Step5. Develop instructional activities
Step6. Prepare the written training design
Step7. Prepare participant evaluation form(s)
Step8. Determine follow-up activities for the event
Step1. Define Purpose of the Training and Target Audience
Become clear about what your training needs to accomplish.
Purpose and audience will be clear—determined by funders or well-
established professional development needs.
You may need to sort through and prioritize a spectrum of training needs
before determining a training focus.
Once you have a clear sense of the training’s purpose and target audience,
write it down! Then use this description to promote your program to
prospective participants.
Step2. Determine Participants’ Needs
Several ways to find out about the needs
A brief, written survey as part of their registration packet all participants
to collect general information from all participants. pre-training
assessment form
Survey a random sample of registrants by phone. This will allow you to
collect detailed information from a few participants.
Review evaluation and feedback forms from past-related training events.
3. Step3. Define Training Goals and Objectives
Clarifying expected outcomes
Outlining training content
Planning specific training activities
Selecting/developing materials
Designing evaluation procedures
Communicating program intent to the training participants and others
(such as program administrators and supervisors)
Ensuring that the training is realistic and appropriate for the purpose
intended
Samples of goals and objectives
Sample goal: to increase knowledge of HIV/AIDS among the health educators in
Phildelphia.
Sample objective: by the end of the training participants will be able to identify three
ways that HIV is transmitted.
Sample objective: by the end of the training participants will be able to list five ways to
decrease the risk of becoming infected with HIV.
STEP4. Outline training content
Introduction: establishes a positive learning environment
Learning components: participants engage in activities designed to accomplish
the training objectives.
Wrap up and evaluation component: should help bridge the gap between training
and implementation and promote a positive feeling of closure.
Rules of thumb
Fill in known elements-such as meals and breaks
Start with simple concepts and proceed to more complex
Proceeds from less threatening to more sensitive topics
Schedule activities which require the greatest concentration when people will be
focused and energetic
Give yourself- and participants- a break
Build in time for reflection, discussion and Q&A
Introduce the day’s events in the beginning
Schedule 8-10 minutes at the end of each day for feedback
Review your plan with a critical eye
4. Be flexible! Although your design is a detailed road map, you may encounter
detours along the way.
STEP5.Develop Instructional Activities
An effective training design incorporates a variety of training strategies, taking
into account;
Participants learning style
Principles of adult learning
Group size
Prior experience and /or education level of participants
Type of skill or information to be presented
Trainer’s style
When deciding which activities to use, consider these questions:
Do we know that this activity us effective?
Have we used it before?
Are we comfortable with this technique?
Do we have the expertise to use it effectively?
Does the activity require prior knowledge or skill on the part of
participants?
Will we have the time, space and resources needed to accomplish the
activity?
Will the activity encourage learning without confusing participants?
STEP6. Prepare the Written Training Design
Create a written document that provides a detailed plan of the training session,
including your goals and objectives.
Consider the skill expertise, training style and comfort level of each of your
trainers in making this designation.
Also consider identifying specific trainer who will take the lead in fleshing out
different sections of the training and creating the necessary supporting materials.
Use your written training design to stay in track during the training events, make
mid course corrections and document training details.
STEP7. Prepare Participant Evaluation Forms
Some issues to address through the evaluation forms
Did the participants acquire the knowledge and skill that the trainer was
supposed to provide?
5. Were the trainers knowledgeable about training content?
Were the activities interesting and effective?
Was the training format appropriate?
Is more training on this or related topics needed to support participants in
their work?
STEP8. Determine Follow-up Activities for the Event
Some follow up strategies include:
Newsletters and web site posting
Per observation and coaching, in which individuals observe one another
performing a newly acquired skill,
Mentoring, in which individuals receives on site, personal support and
technical assistance from someone with experience in the method being
learned,
Study groups, in which individuals meet regularly to support one another
during the implementation of new idea or practice,
Booster session, in which training participants are brought together two to
three months after the training event to reinforce the knowledge and skills
acquired during the training and
Ongoing communication between participants and trainers via phone or
electronic mail
FIVE STEPS OF THE DESIGN TRAINING PROCESS
The ADDIE method of instructional design consists of five phases that trainers
and instructional designers may use to plan and implement training. The steps in
the process are Analyze, Design, Develop, Implement and Evaluate. The steps
work in conjunction with one another, which saves companies time and money
by allowing revisions to be made throughout the process rather than after the
training is launched.
Analyze
In the analysis phase, the training team works with the business owners to
analyze and assess the goals and objectives for the training being developed.
One question addressed in this phase is what type of training delivery method
will be used. Will it be web-based or instructor led? Additional questions such
as who the audience is and what are their learning patterns may also be
discussed during the analysis phase. Deadlines and a project plan may be
determined at this time as well
6. Design
After questions are assessed and answered during the analysis phase, the
training designer begins to layout the training content and to develop the design
document. This document, while not containing actual content, will contain the
outline of content, any groupings of content that may be necessary and media
notes. Quizzes or assessments will also be included in the design document as
will any types of training exercises the participants will be required to do.
Development
The development phase is when storyboards for the training are developed, and
graphic designs are created or chosen. The graphics will be implemented into
the training and will enhance the training by giving the learning visuals to
complement the content. The actual course content is written during the
development phase. For web-based training, a small version of the course may
be put together at this time. This allows the web team to upload and test the
content online and to make necessary adjustments. After the training content is
developed, it is then sent to the business owners and the subject matter experts
(SME) for review and approval.
7. Implementation
After the course content is finalized and approved by the business owners, the
training is ready to be launched. This occurs during the implementation phase.
Facilitators must review and understand the curriculum as well as the testing
process. Books, manuals and copies of software should be obtained if necessary
to be distributed during the training. Course scheduling and student enrollment
are completed during this time. Any necessary travel arrangements are made for
facilitators or participants during the implementation phase.
Evaluation
During the evaluation phase, feedback is generated by the participants of the
course. This can be done by surveys, either paper based or electronic. Receiving
participants' feedback is important for the development of future courses. The
evaluation process will allow the instructional designers to find out if learning
objectives are being met and how well the course is being received. Long-term
evaluations may be necessary to determine whether material was retained or if
workers' behavior changed in the workplace. This type of evaluation may be
done several months after the training has occurred. These types of evaluations
are summative and are completed after the training. Formative evaluations are
ongoing during each phase of the ADDIE method, which allow for errors to be
caught early in the process.
TRAINING DESIGN AND EXECUTION CYCLE
How do the best shooters constantly push themselves to the next level? They
constantly modify their training to meet their goals, and they constantly set the
bar higher each time they accomplish a goal. What is this cycle? To put it
bluntly, it is the cycle that MUST be gone through to continue to evolve to the
next level. Most people go through this cycle without even knowing it, but if
not, our training cannot possibly evolve. This cycle is not the only way to
design and modify training to meet a goal, it is just a guideline.
The training design and execution cycle is the process of initial design of a
Program based on goals > to the execution of the training > to the measurement
of results > to the modification of the program to meet those results. Obviously,
if we meet our initial goal, then the next step when redefining the goal is to set
the bar higher! This cycle repeats itself as many times as necessary to meet the
goal.
8. Following are the components of cycle:
Define the Goal (training objective) - This is where we begin our design
and execution cycle, by defining what our goal is. This isn't always completely
under our control. A static goal is potentially a set score on a qualification, or a
specific accuracy requirement for those who have a specific numerical goal. A
dynamic goal is something that is potentially changing and a bit less
measureable, such as a person’s performance during a particular event. A
dynamic goal cannot be maximized, as theoretically there is always a higher
level. Here are some considerations in defining a training goal:
• Mission requirements
• Personal requirements (competitive goal)
• Time (that is available to meet the goal)
• Resources (financial, or logistical issues that may impact our goal)
Needs Analysis- This is where we get very specific about the details of
meeting our target goal .We can refine, or possibly re-define its goal in this step
(if our initial goal is flawed). This step is the analytical step where we define
what we need to do and have to meet the goal. The detailed steps to this process
are:
• Do a current Skills Assessment
• Set a target date for the first performance measurement. This may be a match
ora qualification
• Verify that the target date is realistic
• Set the specific standards of performance
9. • List the available resources, and identify anything that may hamper us
fromreaching the target goal (ammunition, money, training tools, etc.).
• List the methods to overcome or compensate for things we have identified
aspotential showstoppers in regards to our resources.
• Restate or Redefine the goal based on an objective view of the steps above.
• Now we have an actual goal that is measurable, documented, and achievable.
Program Design-Now that we have analyzed and clearly stated our training
goal, we will begin to design a program to meet our objectives. The steps to
program design are:
• Plot our time factors (set deadline on a calendar, and count the hours, days,
orweeks we have to meet our goal).
• List the skills and sub skills that are needed to reach our goal.
• List the critical components of each skill (the things that will make the
technique right or wrong).
• List the time each skill will take to teach/train (estimated).
• Build the Micro and Macro drills needed to train each skill.
• Now plot the individual training blocks using a building block approach on
thetraining dates/times defined above, incorporating the designed drills
asnecessary.
Program Execution-Once we have designed our training, and now it is time
to execute ourprogram. This is the critical step in the process, and the following
must be observed:
• Execution must be perfect in order for us to receive the proper training benefit.
• Failure to execute our training drill repetitions correctly will skew the
actualresults.
Measure Performance-This is where we assess whether or not our training
blocks areeffective or not. Ineffective design and execution of a training
program will always showup here. One of two things will happen during this
step:
• Fail to meet performance objective so we will then modify the design or
execution of the training program, and re-start the training program.
• Meet performance objective so redefine and/or raise the standards measure
and begin the cycle over!
(This is how we keep pushing ourselves to the next level!)
10. Instructional Design Documents
The Role of the Design Document
At the end of the instructional design phase, the training specialist writes an
instructional design document. This document provides more than just a simple
course outline; it provides a high-level overview of the entire training solution.
A training specialist's instructional design document provides detailed
instructions on how to build the course, but it doesn't contain any actual course
content; it's similar to an architect's blueprint or a software engineer's design
document.
Generally, an instructional design document will perform the following tasks:
Describe the overall learning approach
Identify instructional media choices
Cluster and sequence objectives
Describe course exercises, activities, and assessments
Together these five elements create the overall instructional strategy for the
course. A short course might have a very simple design document, but complex
and lengthy courses can have very detailed design documents.
The instructional design serves as a major quality assurance checkpoint. The
training specialist and the client discuss and agree to the design before
development begins. It's a lot easier to adjust the design than redevelop
materials later in the project.
Benefits of the Design Document
Training specialists use the instructional design document for four main
purposes:
Check that the design concepts are cohesive and complete
Present the proposed training solution to the client
Invite feedback about the design
Provide instructions to other training specialists who may work on the
development phase of the project
11. Instructional design documents may also contain additional project-specific
elements. For example, if the course has an e-learning element, the instructional
designer might describe the interface's appearance and functionality.
How to Design a Training Program for a Company
Keeping a company operating like a well-oiled machine is not an easy task,
especially if your business has a high turnover rates, such as retail. In order to
reduce the amount of time it takes to train your new employees to reach their
full potential, we need to develop a training system that is streamed-lined,
effective, and efficient and gives new employees the skills needed to be a good
employee without overburdening them with too much information. Finding the
balance between too much and too little information is the key to designing the
most effective training system for a company.
Step One: Determine what training is needed.
The first step in designing a training system for a company is to determine what
kinds of training is needed. You will need to conduct an organizational analysis,
a task analysis, and a person analysis. This three-tiered examination of a
company’s training needs is required to identify: factors that will inhibit and aid
training, to identify tasks that most employees will need to be trained in, and to
identify employees that need to be trained.
Organizational Analysis
An organizational analysis is used to identify company factors that can
negatively or positively impact the effectiveness of a training program. These
factors include such things as money available for training programs, person
power analysis and planning resources, employee relations and attitudes, and
company resources available for training purposes.
Task Analysis
A task analysis is a process of identifying what skills and activities need to be
taught. To generate a list of skills that employees need to learn we can conduct a
job analysis. A job analysis is basically just an examination of a job and a listing
of the "minimum" duties and skills that are required to successfully perform the
job.
Example:
Job Title:
Secretary
12. Job Skills:
Typing 55-65 w.p.m.
10-key
Word processing
General computer skills
Operation of office machines
Phone skills
Spread sheet skills
Filing
After identifying what tasks are involved in each job, the next step is to identify
what tasks need training. If an employee already has an identified skill it is a
waste of money to train them in that skill. If you identify a skill that does
require additional training then you will need to formally identify it as a training
objective in writing. This objective should identify (1) what the skill is, (2) how
the trainee is to learn the skill, and (3) how proficient they need to be in the skill
after the training process is completed. This documentation is needed to not
only to let employees know what is expected of them, but also for personnel to
maintain a common standard of training for all employees, and to protect you
against lawsuits if you need to discipline or terminate an employee for not
meeting the standards set out by the objectives.
Person Analysis
The final step in determining what training is needed is to conduct a person
analysis. A person analysis is the identification of people in your company that
need training. There are many ways that this identification process can be
handled. First an examination of past and current performance appraisals can be
made to identify employees that have areas that need improvements. Surveys
can also be used to identify skills that the employees themselves think that they
should have or that they need to have to perform their jobs more successfully.
Interviewing employees can also be used to identify skills that are needed or
desired by employees, as can skill and knowledge tests. The final way a person
analysis can be conducted is to evaluate and review critical incident reports that
have been filed in personnel. These incidents can pinpoint specific skills like
customer service, assembly, etc. that specific employees or departments need to
improve.
Step Two: Determine what training approach to use.
After we have identified who needs to be trained in what areas, we will need to
determine what training methodology to use. Today there are many options
managers and business owners can exercise to train their employees.
13. Seminars are a popular choice for large-scale training issues like professional
standards updates and customer service issues. The benefits of this type of
training methodology are: that they are usually given by an expert or
organization that has extended knowledge of the area, they cover all the issues
related to the issue is a short period of time, training materials are provided, and
employees enjoy the fact that they get out of work to attend the seminar. The
drawbacks of seminars are based on the time and money that they require.
In order to overcome pacing issues of training materials, programmed
instruction can be used to deliver training materials. Programmed instruction is
basically a hard copy format of training that is delivered either through: step-by-
step booklets, latent ink booklets, or through computer-assisted instruction or
computer-based training.
Examining Case studies is another training methodology that can be used.
Employee meetings can be held in which critical incidents are reviewed and
alternative solutions or actions can be discussed.
Simulationis yet another training methodology that can be utilized. Simulation
is basically just walking an employee through the motions of a skill in a
controlled environment until they master the skill. The benefits of this training
methodology are that they train employees to perform specific skills needed for
their job, and simulations help train employees to respond appropriately to
unexpected events in a controlled environment. The drawbacks to simulation are
again based on money. In certain cases where simulating machines are needed,
the cost can be extraordinarily high. Therefore simulation exercises that utilize
these kinds of devises are often times limited to larger businesses or to
companies that are located close to companies that lend out simulators.
Role-playingis an inexpensive training methodology that most companies can
use. In this case employees act out scenes from their job in which they face
challenges and situations that they normally will come across during the
average day. The benefits of this type of training are: (1) it is relatively
inexpensive, and (2) it covers skills that are specific to the job in question. The
drawbacks are that some employees may not feel comfortable in this situation,
and they may not learn well under the pressure.
Apprentice training is another category of training methodologies that can be
used to train employees. In this type of training programs new employees
follow the lead of an experienced employee in order to learn new skills and to
learn how to function properly in the job in question. This type of training is
most commonly used in trade and craft industries, however, it can be used
successfully in office situations as well.
14. Step Three: Putting together your own training program.
Once we have identified the skills that need to be focused on, the employees
that need training, and the methodologies that will be used, you need to put
everything down in writing. Documentation is the key to protecting yourself
against lawsuits relating to employee relations. The following training materials
need to be cemented in writing.
1. Training objectives: Training objectives need to identify (1) the skill, (2)
how training is to be conducted, and (3) what proficiency the employee
needs to attain by the end of the training process.
2. Training materials: Training materials, depending on the nature of the
skill, should be written out in a manner that is easy to understand and
easy to follow. Step-by-step instructions should be written out for every
job, no matter how insignificant it may seem to the employer. An
instruction sheet should include: (1) the skill title, (2) when it is to be
performed, (3)who is to perform it, (4) what supplies are needed and
where they can be found, (5) step-by-step instructions, and (6) what to do
with the end product.
3. Evaluation materials: Evaluation materials are as important to a training
program as the actual training materials. They will let us know how
effective our training materials are and whether you need to adjust any of
your methodologies. The evaluation materials that we need are: (1)
evaluation procedures, (2) evaluation form for employees, (3) evaluation
form for the employer (or manager), and (4) response (rebuttal) form.
4. Out-of-house material: If a company utilizes outside sources for training
it will need the following materials: (1) purchase order for educational
services, (2) expense forms, (3) approval forms, (4) evaluation forms, and
(5) any professional organization forms.
Step Four: Training employees.
Now that we have all of your training materials in order we will need to let our
employees know about the programs and their processes. They will need to
know what our training objectives are, how their progress will be monitored,
what training methodologies are available and which ones are required, and
what paper work is required. This documentation will help to protect you from
unfounded lawsuits.
15. Step Five: Evaluating the program.
After an employee has completed a training program we will want to have them
fill out an evaluation form of the program that goes over how well the
information was presented, if they found the training helpful, if there are any
areas that need improvement, if there are any areas that seemed redundant or
unnecessary, and if there are any other skills that they feel that they need to
perform their jobs. A manager, will also need to fill out an evaluation form on
the employee’s progress and proficiency in the skill or skills that were focused
on during the training program. Proficiency tests can be used to measure the
employee’s abilities, or physical observation of the employee performance can
be used. If we notice that there are still areas that need to be trained in, then we
should make the changes to the training program as soon as possible so that the
next trainee will get all of the training that they need. Also we can use the
evaluation forms to identify areas that really don’t need to be covered and you
can eliminate these things from your training program and save your company
time and money spent on employee training.
CONCLUSION
Designing formal training is time-consuming and expensive. Once it is
designed, however, it needs updating only as operational changes are
instituted.Every new employee may then be trained using the training plan and
all materials that are already prepared. There is an initial investment of time and
money, of course, but thereafter training is consistent and convenient.The idea
is similar to management delegating certain responsibilities. Once the initial
effort has been expanded, the employee can take the delegated responsibility
and free the manager for other tasks. Many employees excel when given
opportunities to take on more responsibility. And so with formal training—it
better preparesan employee to do the job and, after the initial effort of design, is
ready and available for use every time a new employee joins the team.
REFERENCES:
1. http://www.ehow.com/about_5412764_five-steps-design-training-
process.html
2. http://traininganddevelopment.naukrihub.com/training-design.html
3. http://www.ehow.com/facts_5761016_training-design_.html