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Developing e-Mentoring for
   Student Engagement

     NAJWA NORODIEN-FATAAR

          6 JUNE 2012
e-Mentoring

                    Mentoring, students volunteer,
Co- Curriculum
                    lecturers encourage students
Focus
                    t0 participate and select mentors


                    Knowledge of academic conventions
                    such as referencing, report writing,
Student Needs       academic reading and general socialization.
                    how to use, IM and blogs in mentoring

                     e-Mentoring training programme, include
                     use of social media, IM and MXit,
Lecturer Needs       more auditory and visual aspects, and
                     use of blogs in training
Rationale for e-Mentoring Programme

Problems in mentoring – persistence and engagement



Mentors and                                                Mentors and
mentees do not have                                        mentees struggle to
sufficient time to                                         maintain
meet face to face,                                         contact. (Terrion and
                                                           Leonard (2007)
(Terrion and Leonard , IM would ensure that                ,Johnson, 2007)
2007)                  they maintain contact and will deal
                       with time constraints, e.g.
                       ‘nightshift’- Vodacom, Blogs will
                       encourage engagement
CONTEXT

         Fundani CHED           Nature of mentoring       Mentor Training Workshop
• Mentorship Training (FtF)                           • One day initial training,
                              •Departmental           • Ongoing training of mentors via
                              based                     blog,
                                                      • The blog would give us time and
                              •Residence based          space to continue the training
                              mentoring               • Use of
                                                        IM, (Brown, Czerniewicz, 2007)
                              •Student peer
                              mentoring
                              •Blended
                              mentoring
                              approach
Outcomes and Intentions

Lecturer and mentors:   Mentors and Mentees




                         Communication
Ongoing training         between mentors, mentees
through blogging         and lecturer via IM, form
                         ‘What’s App
                         group, collaborative blog
                         betw. mentors and mentees
                         Social Presence
                         Awareness, (Kekwaletswe, 2007
                         ; Kekwaletswe & Ng’ambi, 2006a;
Pedagogical strategies:

 Facilitative approach from lecturer
 Interactive
 Participatory
 Workshop based-group discussions,
 Oral presentation of ideas
 Dialogue
Theoretical underpinnings

Conceptual and Theoretical framework
 Reflective practice by Schon( 1983, 1987)
 Reflection-in-action: think of what we are dong
  while we are doing it, reflect on what is
  working, what is not working
 Reflection-0n-action: thinking about our behaviour
  after we have acted, conscious thoughtful manner, to
  change or improve, on going dialogue
Theoretical underpinnings

 Wheeler and Lambert –Heggs (2009): Blogs in
 Mentoring:

 Reflexivity
 Immediacy
 Persistence
 Provisionality
Wheeler and Lambert- Heggs (2009)



 Immediacy:
  approachability, warmth, availability, reciprocal


 Persistence: entire history, record, learning
  progress, maintain reflective record


 Provisionality: no content is permanent, can be
  edited, copied and pasted, edit prior to posting
Boud (2001)

 Boud (2001) lens to consider how students engage in
  the e-mentoring programme
 Reflection –on-action process consist of three
  processes: (1) return to experience
              (2) attending to feelings
               (3) re-evaluation of experience
Process
                         Blog
                        Topics:
                       questions
Mentors, mentee
 s , lecturer form       pose
     a group on                        Mentors reflect
‘What’s App’ and                        by writing
   reflect on the
     mentoring                           responses



     IM-
 SMS, MXi
 t, mentors                                      Lecturer
     and              Collaborative              feedback
  mentees             blog between
                     mentors, ment
                         ees and
                     lectturer, stud
                       y tips, e.g.,
Formative Evaluation

 Lecturer - assess          Students reflect on their
  responses of mentors        the topics discussed on
  weekly on blog, weekly      the blog weekly by
  feedback                    posting reflections
 Lecturer poses key         Final Blog: Students
  questions for the final     reflect on their
  blog: Evaluation of the     experience as mentors
  mentoring                   and what they have
                              learnt from the training
References

   Bierema, L. L. and S. B. Merriam. 2002. E-mentoring: Using computer mediated
    communication to enhance the mentoring process. Innovative Higher Education, 26(3): 211—
    227.

   Bower, M (2008) Affordance Analysis – matching learning tasks with learning
    technologies, Education Media International, 45(1), 3–15.

   Brown, C. L. and Czerniewicz, L. 2007. If we build it will they come? Investigating the
    relationship between students’ access to and use of ICTs for learning. South African Journal of
    Higher education, 22(6): 730-745

   Johnson, W. B. 2007. On being a mentor. A guide for higher education faculty, New
    York, Lawrence Erlbaum Associates.

   Kekwaletswe, R. M. 2007. Social presence awareness for knowledge transformation in a mobile
    learning environment. International Journal of Education and Development using
    Information and Communication Technology, 3 (4): 102-109.

   Terrion, J. L. and D. Leonard. 2007. A taxonomy of the characteristics of student peer mentors
    in higher education: Findings from a literature review. Mentoring and Tutoring 15(2): 149--
    164.
Kekwaletswe, R. M. 2007. Social presence awareness for knowledge transformation in a
mobile learning environment. International Journal of Education and Development
using Information and Communication Technology, 3 (4): 102-109.

Terrion, J. L. and D. Leonard. 2007. A taxonomy of the characteristics of student peer
mentors in higher education: Findings from a literature review. Mentoring and Tutoring
15(2): 149--164.

Terrion. J.L. and Philion. R. 2008. The electronic journal as reflection-on action: a
qualitative analysis of communication and learning in an peer mentoring programme.
Studies in Higher Education 33 (5): 583-597.

Thompson, L., Jefferies, M. and Topping, K. 2010. E-mentoring for e-learning
development. Innovations in Education and Teaching International. 47(3): 05-315

Williams JB, Jacobs J. 2004, Exploring the use of blogs as learning spaces in the higher
education sector. Australasian Journal of Educational Technology. 20(2): 232-247

Wheeler, S. and Lambert-Heggs , W.2009. Connecting distance learners. The Quarterly
Review of Distance Education, 10(4): 323–331

Case study from the University of Edinburgh: Engaging learners in critical reflection
through the use of blogs, http://www.jisc.ac.uk/blog/engage-students-through-blogging/

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Emerging technologies

  • 1. Developing e-Mentoring for Student Engagement NAJWA NORODIEN-FATAAR 6 JUNE 2012
  • 2. e-Mentoring Mentoring, students volunteer, Co- Curriculum lecturers encourage students Focus t0 participate and select mentors Knowledge of academic conventions such as referencing, report writing, Student Needs academic reading and general socialization. how to use, IM and blogs in mentoring e-Mentoring training programme, include use of social media, IM and MXit, Lecturer Needs more auditory and visual aspects, and use of blogs in training
  • 3. Rationale for e-Mentoring Programme Problems in mentoring – persistence and engagement Mentors and Mentors and mentees do not have mentees struggle to sufficient time to maintain meet face to face, contact. (Terrion and Leonard (2007) (Terrion and Leonard , IM would ensure that ,Johnson, 2007) 2007) they maintain contact and will deal with time constraints, e.g. ‘nightshift’- Vodacom, Blogs will encourage engagement
  • 4. CONTEXT Fundani CHED Nature of mentoring Mentor Training Workshop • Mentorship Training (FtF) • One day initial training, •Departmental • Ongoing training of mentors via based blog, • The blog would give us time and •Residence based space to continue the training mentoring • Use of IM, (Brown, Czerniewicz, 2007) •Student peer mentoring •Blended mentoring approach
  • 5. Outcomes and Intentions Lecturer and mentors: Mentors and Mentees Communication Ongoing training between mentors, mentees through blogging and lecturer via IM, form ‘What’s App group, collaborative blog betw. mentors and mentees Social Presence Awareness, (Kekwaletswe, 2007 ; Kekwaletswe & Ng’ambi, 2006a;
  • 6. Pedagogical strategies:  Facilitative approach from lecturer  Interactive  Participatory  Workshop based-group discussions,  Oral presentation of ideas  Dialogue
  • 7. Theoretical underpinnings Conceptual and Theoretical framework  Reflective practice by Schon( 1983, 1987)  Reflection-in-action: think of what we are dong while we are doing it, reflect on what is working, what is not working  Reflection-0n-action: thinking about our behaviour after we have acted, conscious thoughtful manner, to change or improve, on going dialogue
  • 8. Theoretical underpinnings  Wheeler and Lambert –Heggs (2009): Blogs in Mentoring:  Reflexivity  Immediacy  Persistence  Provisionality
  • 9. Wheeler and Lambert- Heggs (2009)  Immediacy: approachability, warmth, availability, reciprocal  Persistence: entire history, record, learning progress, maintain reflective record  Provisionality: no content is permanent, can be edited, copied and pasted, edit prior to posting
  • 10. Boud (2001)  Boud (2001) lens to consider how students engage in the e-mentoring programme  Reflection –on-action process consist of three processes: (1) return to experience (2) attending to feelings (3) re-evaluation of experience
  • 11. Process Blog Topics: questions Mentors, mentee s , lecturer form pose a group on Mentors reflect ‘What’s App’ and by writing reflect on the mentoring responses IM- SMS, MXi t, mentors Lecturer and Collaborative feedback mentees blog between mentors, ment ees and lectturer, stud y tips, e.g.,
  • 12. Formative Evaluation  Lecturer - assess  Students reflect on their responses of mentors the topics discussed on weekly on blog, weekly the blog weekly by feedback posting reflections  Lecturer poses key  Final Blog: Students questions for the final reflect on their blog: Evaluation of the experience as mentors mentoring and what they have learnt from the training
  • 13. References  Bierema, L. L. and S. B. Merriam. 2002. E-mentoring: Using computer mediated communication to enhance the mentoring process. Innovative Higher Education, 26(3): 211— 227.  Bower, M (2008) Affordance Analysis – matching learning tasks with learning technologies, Education Media International, 45(1), 3–15.  Brown, C. L. and Czerniewicz, L. 2007. If we build it will they come? Investigating the relationship between students’ access to and use of ICTs for learning. South African Journal of Higher education, 22(6): 730-745  Johnson, W. B. 2007. On being a mentor. A guide for higher education faculty, New York, Lawrence Erlbaum Associates.  Kekwaletswe, R. M. 2007. Social presence awareness for knowledge transformation in a mobile learning environment. International Journal of Education and Development using Information and Communication Technology, 3 (4): 102-109.  Terrion, J. L. and D. Leonard. 2007. A taxonomy of the characteristics of student peer mentors in higher education: Findings from a literature review. Mentoring and Tutoring 15(2): 149-- 164.
  • 14. Kekwaletswe, R. M. 2007. Social presence awareness for knowledge transformation in a mobile learning environment. International Journal of Education and Development using Information and Communication Technology, 3 (4): 102-109. Terrion, J. L. and D. Leonard. 2007. A taxonomy of the characteristics of student peer mentors in higher education: Findings from a literature review. Mentoring and Tutoring 15(2): 149--164. Terrion. J.L. and Philion. R. 2008. The electronic journal as reflection-on action: a qualitative analysis of communication and learning in an peer mentoring programme. Studies in Higher Education 33 (5): 583-597. Thompson, L., Jefferies, M. and Topping, K. 2010. E-mentoring for e-learning development. Innovations in Education and Teaching International. 47(3): 05-315 Williams JB, Jacobs J. 2004, Exploring the use of blogs as learning spaces in the higher education sector. Australasian Journal of Educational Technology. 20(2): 232-247 Wheeler, S. and Lambert-Heggs , W.2009. Connecting distance learners. The Quarterly Review of Distance Education, 10(4): 323–331 Case study from the University of Edinburgh: Engaging learners in critical reflection through the use of blogs, http://www.jisc.ac.uk/blog/engage-students-through-blogging/