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www.yammer.com
@responsiveorg | #responsiveorg
LEARNAND RESPOND
Mike Grafham | Customer Success
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INDUSTRIAL AGE
= EFFICIENCY
5
INFORMATION AGE =
INFORMATION ASYMMETRY
6
CONNECTED AGE =
RESPONSIVENESS
7
8
RESPONDING IN THE CONNECTED AGE
10
UN-LEARN
THE PAST
11
EFFICIENT RESPONSIVE
12
Planning
Control
Privacy
EFFICIENT RESPONSIVE
13
Planning
Control
Privacy
EFFICIENT RESPONSIVE
Experimentation
Autonomy
Transparency
14
INTERNAL COMMUNICATIONS
15
STAFF SCHEDULING
16
CUSTOMER SERVICE
TRANSFORMATION
CHALLENGING
IS
18
Build a coalition Communicate Experiment
DRIVE TRANSFORMATION
INDUSTRIAL
AGE
INFORMATION
AGE
CONNECTED
AGE
20
JOIN THE MOVEMENT

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