The Responsive Organisation: A Framework for Changing How Your Organisation Works

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The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone in between. Presented at Dallas SPTechFest, May 1 2014

Business Technology

1
www.yammer.com
@responsiveorg | #responsiveorg
LEARNAND RESPOND
Mike Grafham | Customer Success

4
INDUSTRIAL AGE
= EFFICIENCY

5
INFORMATION AGE =
INFORMATION ASYMMETRY

6
CONNECTED AGE =
RESPONSIVENESS

RESPONDING IN THE CONNECTED AGE

10
UN-LEARN
THE PAST

11
EFFICIENT RESPONSIVE

12
Planning
Control
Privacy
EFFICIENT RESPONSIVE

13
Planning
Control
Privacy
EFFICIENT RESPONSIVE
Experimentation
Autonomy
Transparency

14
INTERNAL COMMUNICATIONS

15
STAFF SCHEDULING

16
CUSTOMER SERVICE

TRANSFORMATION
CHALLENGING
IS

18
Build a coalition Communicate Experiment
DRIVE TRANSFORMATION

INDUSTRIAL
AGE
INFORMATION
AGE
CONNECTED
AGE

20
JOIN THE MOVEMENT

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The Responsive Organisation: A Framework for Changing How Your Organisation Works

1. 1 www.yammer.com @responsiveorg | #responsiveorg LEARNAND RESPOND Mike Grafham | Customer Success

4. 4 INDUSTRIAL AGE = EFFICIENCY

5. 5 INFORMATION AGE = INFORMATION ASYMMETRY

6. 6 CONNECTED AGE = RESPONSIVENESS

9. RESPONDING IN THE CONNECTED AGE

10. 10 UN-LEARN THE PAST

11. 11 EFFICIENT RESPONSIVE

12. 12 Planning Control Privacy EFFICIENT RESPONSIVE

13. 13 Planning Control Privacy EFFICIENT RESPONSIVE Experimentation Autonomy Transparency

14. 14 INTERNAL COMMUNICATIONS

15. 15 STAFF SCHEDULING

16. 16 CUSTOMER SERVICE

17. TRANSFORMATION CHALLENGING IS

18. 18 Build a coalition Communicate Experiment DRIVE TRANSFORMATION

19. INDUSTRIAL AGE INFORMATION AGE CONNECTED AGE

20. 20 JOIN THE MOVEMENT