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Sonja Wilson

Nokia – Digital Marketing




                            Company Confidential
Company Confidential
I need a phone

    I have a phone

    I need support

3

        Company Confidential
Company Confidential
Company Confidential
Company Confidential
Company Confidential
Nokia.com targets will be set to 6 KPIs in 3 categories
   Demand Generation KPIs                    Engagement KPIs                     Lead Generation KPIs


 1. Volume - Nokia.com visits (#)     3. Volume - Product page visits (#)   5. Volume – Sales channel exits (#)
 2. Quality - Bounce rate per traffic   4. Quality - Visit satisfaction (%)   6. Quality – Bounce rate
 source (%)                                                                 for Ncom leads (%)



Organic trac
                                                                                             Sales trac
                                                                                             •  Online
                                                                                             •  Offline


Bought trac




Social trac




DM trac


    8

                                                 Company Confidential
Thank You

@sonjaw
Sonja.wilson@nokia.com
http://fi.linkedin.com/in/sonjawilson




                            Company Confidential

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Sonja Wilson / Nokia presenting at Magenta Advisory multichannel event, May 15 2012