Intel's Allison Anderson and Bob

1. O Brave New World:
How the corporate learning ecosystem is evolving
October 15, 2008
Allison Anderson
Intel Corporation
Intel Learning & Development, Learning Innovations & Technology Group

2. Allison Anderson
 Intel Corporation (10 yrs)
 Manager, Learning Innovation and
Technology
 Leader of Intel Learning Community of
Practice
 Social Learner
Allison Anderson  Ecosystem Advocate
Manager, Learning Innovation &
Technology
Intel Corporation
 I’m on: LinkedIn, MySpace, Facebook,
(503) 696-7000
allison.anderson@intel.com
LearningTown, PDXDogs
Intel Corporation, 2008 – Intel Confidential
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3. quot;Having exceeded the
limits of what any of us
http://jaycross.com/
can understand on our
own, we turn to our
collective intelligence to
survivequot;
- Jay Cross
Intel Corporation, 2008 – Intel Confidential
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4. The Learning Ecosystem –
A few trends
 Cognitive overload
 Speed of Need
 Generational impact
 Formal learning evolving
 A culture of contribution
 Gap between learning at home and learning
at work
 Social Networking escapes
Intel Corporation, 2008 – Intel Confidential
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5. Our Traditional Approach
Learning is an event, wherein
designated experts (instructors) from the
learning organization provide structured,
formal learning courses. These courses
may be in a classroom, delivered virtually,
or online.
Learning is “spoon fed” to employees in a
one-size-fits all effort.
So what’s REALLY
happening?
Intel Corporation, 2008 – Intel Confidential
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6. I learn when• Communicate
• Collaborate
• Contribute
• Converse
ut to learn I need:
B • Connections
• Context
• Content
• Control
Intel Corporation, 2008 – Intel Confidential
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We call this a Learning Ecosystem

7. Why “Ecosystem”?
Ecosystem: A community of organisms together with their
physical environment, viewed as a system of interacting
and interdependent relationships.
Learning Ecosystem: A community of employees,
peers and experts together with compelling,
dynamic content, viewed as a system of interacting
and interdependent relationships.
Adapted by Allison Anderson, Intel Corporation:
Original source: American Psychological Association (APA):
ecosystem. (n.d.). The American Heritage® Science Dictionary. Retrieved February 24, 2008, from Dictionary.com website: http://
dictionary.reference.com/browse/ecosystem
Intel Corporation, 2008 – Intel Confidential
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8. Connections Connecting People-
to-Purpose
Building and
Connecting People- sustaining a sense of
to-People personal and
Cultivating high- organizational mission
performance networks
of high-quality
relationships
Pu
rp
le
op
os
Pe
e
Performance
Connecting People-to-Resources
From: Deloitte Research –
Managing knowledge, technology,
tools, capital, time and physical space Resources It’s 2008, Do You Know Where Your
Talent Is?
to achieve professional and business Connecting People to What Matters
©2007 Deloitte Development, LLC
goals.
Intel Corporation, 2008 – Intel Confidential
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9. Learning Ecosystem – The Vision
 A collaborative, active, global learning
community where employees are
contributors as well as consumers of
learning.
 The web is a “platform for social and
collaborative exchange in which users meet,
collaborate, interact and… create content and
share knowledge through wikis, blogs,
photos and video sharing services, and
activities such as collaborative tagging.”*
Where are
Intel Corporation, 2008 – Intel Confidential
we now?
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10. Traditional Model of Ecosystem Model
Learning of Learning
The learning organization provides Employees interact with peers, with
structured, formal learning resources, and with experts in order
options. Learning is delivered to to learn what they need, when they
employees in a need it. The learning environment is
one-size-fits all effort. personalized.
Intel Corporation, 2008 – Intel Confidential
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11. Home vs Work: A Brief Story
Roberto's Story
Intel Corporation, 2008 – Intel Confidential
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12. Roberto’s Personal Learning Zone
What do you need to know?
Net Present Value (NPV)
What’s
Hot My Favorites
Latest Comment on Corporate content Subscriptions
Finance Blog Finance Blog
Most popular search Newsletters
Finance SharePoint: NPV templates External Links
terms
Highest rated Finance at Intel eCourse
Finance Basics: Virtual Course (LMS)
User-
Required Trng JT Expert Generated
Anna The People Place Network
Scott Holman Content
Focal Courses Andy Bryant
Saadia (SN)
Corp Code of Conduct Bob Baker Employee Blogs
Security Training
Jonathan D. Intelpedia
Intel Corporation, 2008 – Intel Confidential
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13. 6 Degrees of Learning
Weakest link Weaker link
Employees interact with
peers, with resources, and
with experts in order to
learn on the job, when
they need it. The relative
strength of resources
(connection to search
topic, organizational link to
learner, etc) is clearly
visible.
LivePlasma
Visual Thes. Strongest link
Intel Corporation, 2008 – Intel Confidential
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14. How do we get there?
• Take small steps with individual
projects and programs.
• Keep the long range plan in mind –
keep comparing the grand picture
to current opportunities.
• Find related cross-functional efforts
and create partnerships.
• Identify and talk about the business
value…. constantly
• Study the global population to
understand challenges and
opportunities.
Intel Corporation, 2008 – Intel Confidential
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15. Elements of the Shift
Image Courtesy
Jay Cross
Intel Corporation, 2008 – Intel Confidential
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16. Our New Role
 Get to know your audience
 Transition Change Management
 Partnerships and opportunities
 Create, facilitate and negotiate
communities
 Seed the content system
 Masters of Context
 Inspect your surroundings – current
tools, communities
 Understand the applications of the
technology
 Make it easy, and get out of the
way
Intel Corporation, 2008 – Intel Confidential
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17. Backup
Intel Corporation, 2008 – Intel Confidential
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18. Call to Action: Getting There
 Research & Development – Industry Trends
 Partnerships
 Learning Technology Strategy
 Change Management – Internal Research
 Learning Community of Practice
Intel Corporation, 2008 – Intel Confidential
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19. Business Value
  access to info & experts =  time to
competency and performance
 Learning @ Point of Need =  access,  time
way from job,  relevancy of information
  collaboration =  innovation opportunities
stronger inculcation of culture
 Simpler form factors =  development costs,
 time to market
  facilitation of informal learning works with
the natural flow – learning becomes invisible
Intel Corporation, 2008 – Intel Confidential
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20. A Few Resources
 Cross, Jay; Informal Learning: Rediscovering the Pathways that Inspire Innovation and
Performance © 2007 John Wiley & Sons
 Cross, Rob; The Hidden Power of of Social Networks: Understanding How Work Really
Gets Done in Organizations © 2004 Harvard Business School Publishing
 It's 2008: Do You Know Where Your Talent Is? Connecting People to What Matters
www.deloitte.com Deloitte Research ©2007
 The New Media Consortium and the EDUCAUSE Learning Initiative; The Horizon Report
2008 Edition
 Fischer, Gerhard & Konomi, Shin’ichi; Innovative Socio-Technical Environments in Support
of Distributed Intelligence and Lifelong Learning; JCAL
 Torniai, Carlo; Jovanovic, Jelena; Gasavic, Dragan; Bateman, Scott; Hatala, Marek;
eLearning Meets the Social Semantic Web; © 2008 IEEE International Conference on
Advances Learning Technologies
 Woodhill, Gary; Computer Supported Collaborative Learning for Training and
Development: Research and Practice; Brandon Hall Research
 Woodhill, Gary; Mobile Learning: The Essential Information for Training Professionals;
Brandon Hall Research
Intel Corporation, 2008 – Intel Confidential
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21. Controlling Information Overload
 1,319,872,109 internet users
 50 million blogs
 35 billion emails sent each day
 Nearly a quarter of the world's population
– roughly 1.4 billion people – will use the
Internet on a regular basis in 2008.
(IDC)
 7+ million pages on Wikipedia
(worldwide) in 200 language
 In January 2008 alone, nearly 79 million
users had made over 3 billion video
views.[3]
 More than 65 billion Facebook page views
per month
 MySpace has more than 110 million
monthly active users
around the globe
Intel Corporation, 2008 – Intel Confidential
21 Intelpedia (May2008) 20k pages, 200,000 page hits per day, 5000 active authors.