A Brief History of Reference Technologies

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PAJAMA REFERENCE
Providing Virtual Reference To Students

Kathryn Klages, T&L Librarian, Seneca College
OALT/ABO 39th Annual Conference
May 3rd, 2012, 8:45 – 10:15am

Evolution of Reference Service

Snail Mail

Telephone

Email

IM / Instant Messaging

IM / Instant Messaging

LibraryH3lp

IM / Instant Messaging

LibraryH3lp

Embedded chatting

RAKIM

Commercial chatting

Texting

Text Messaging

Zuckerberged

oh twit.

VOIP

Virtual Worlds

Evolution of Reference Service

Social Media Takeover

“Give users and libraries
the tools by which to
communicate, and these
tools will get used for
reference transactions”

Janes, J. (2008). Virtual reference services: An informal history (and possible future) of digital
reference. Bulletin of the American Society for Information Science and Technology,
34(2), p. 8-10. doi: 10.1002/bult.2008.1720340204

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A Brief History of Reference Technologies

1. PAJAMA REFERENCE Providing Virtual Reference To Students Kathryn Klages, T&L Librarian, Seneca College OALT/ABO 39th Annual Conference May 3rd, 2012, 8:45 – 10:15am

2. Evolution of Reference Service

6. IM / Instant Messaging

7. IM / Instant Messaging

8. LibraryH3lp IM / Instant Messaging

9. LibraryH3lp Embedded chatting

10. RAKIM Commercial chatting

12. Text Messaging

13. Zuckerberged

16. Virtual Worlds

17. Evolution of Reference Service

18. Social Media Takeover

19. “Give users and libraries the tools by which to communicate, and these tools will get used for reference transactions” Janes, J. (2008). Virtual reference services: An informal history (and possible future) of digital reference. Bulletin of the American Society for Information Science and Technology, 34(2), p. 8-10. doi: 10.1002/bult.2008.1720340204