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A Brief History of Reference Technologies

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PAJAMA REFERENCE Providing Virtual Reference To Students Kathryn Klages, T&L Librarian, Seneca College OALT/ABO 39th Annual Conference May 3rd, 2012, 8:45 – 10:15am
Evolution of Reference Service
Snail Mail
Telephone
Email
IM / Instant Messaging
IM / Instant Messaging
LibraryH3lp IM / Instant Messaging
LibraryH3lp Embedded chatting
RAKIM Commercial chatting
Texting
Text Messaging
Zuckerberged
oh twit.
VOIP
Virtual Worlds
Evolution of Reference Service
Social Media Takeover
“Give users and libraries the tools by which to communicate, and these tools will get used for reference transactions” Janes, J. (2008). Virtual reference services: An informal history (and possible future) of digital reference. Bulletin of the American Society for Information Science and Technology, 34(2), p. 8-10. doi: 10.1002/bult.2008.1720340204

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A Brief History of Reference Technologies