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Niall McKeown
   www.ionology.com
nmckeown@ionology.com
 twitter:@niallmckeown
Forums                              Viral Marketing


          Consolidated reporting                             Online Brand Management


           Offline Pushing Online                            Video/YouTube Channels


Search Engine Optimisation (SEO)                             Blogging


  Online Display Advertising
                                    Website and Permission       Affiliate Marketing
                                          Marketing

       Pay Per Click Advertising                             Online PR


                       Webinars                              Email Marketing


                   Mobile Media                              Podcasting


                   e-Commerce                                Social Media
Website


   Attention/Ads


               Content

                         Engagement

          importance
(customers perspective)
                                                            Your Business
1                                                                                                                                                           3
       Industry Leader                                                         Extraordinary                                              Members



                            Prime                                                                         Authority
                               2                                              Interesting                             4
                   Smooth                                                         or                                             Omnipresence
                                                                               Authority



                                           All Media                                              Earned Media


    Mass Market               Mainstream
                                                                                                                                                                Customer Volume
                                                                                                                  Niche
                                                                                                                                                Exclusive
                                                                                                           or limited Audience




                                       Bought Media                                               Owned Media

                                                         Mild
                  Over Here    5                       Interest
                                                                                                                      7          High 5



                   Attention                                                                              Advocacy
                                                         Low
       Shout Loudly                                    Interest                                                                            Hand Shake
6                                                                                                                                                           8
1
                                                                    Extraordinary
        Industry Leader
                          Prime
                                                ✓   no SEO issues
                                                ✓   limited
                                                    engagement
                                                    due to size
                                                ✓   task focused
                                                                     Interesting
                              2
                                                                         or
                                       Smooth                         Authority
                                                    All Media




Mass Market               Mainstream
PRIME
PRIME




Website


          Content


              Attention/Ads

                Engagement

           importance
1
                                                                    Extraordinary
        Industry Leader
                          Prime
                                                ✓   no SEO issues
                                                ✓   limited
                                                    engagement
                                                    due to size
                                                ✓   task focused
                                                                     Interesting
                              2
                                                                         or
                                       Smooth                         Authority
                                                    All Media




Mass Market               Mainstream
(customers perspective)
                                                            Your Business
1                                                                                                                                                           3
       Industry Leader                                                         Extraordinary                                              Members



                            Prime                                                                         Authority
                               2                                              Interesting                             4
                   Smooth                                                         or                                             Omnipresence
                                                                               Authority



                                           All Media                                              Earned Media


    Mass Market               Mainstream
                                                                                                                                                                Customer Volume
                                                                                                                  Niche
                                                                                                                                                Exclusive
                                                                                                           or limited Audience




                                       Bought Media                                               Owned Media

                                                         Mild
                  Over Here    5                       Interest
                                                                                                                      7          High 5



                   Attention                                                                              Advocacy
                                                         Low
       Shout Loudly                                    Interest                                                                            Hand Shake
6                                                                                                                                                           8
Extraordinary                                                            3


                      Authority
                                                             Members




 Interesting
     or                           4           Omnipresence
  Authority
                Earned Media




                               Niche                                   Exclusive
                        or limited Audience
$23.3 Billion in 2009
Member Digital Marketing Channels
Extraordinary                                                            3


                      Authority
                                                             Members




 Interesting
     or                           4           Omnipresence
  Authority
                Earned Media




                               Niche                                   Exclusive
                        or limited Audience
Becoming the Leader: Corporate Marketing Roadmap


Execution

            Market Events / Triggers                                                 ip
                Customer Wins                                                    r sh
                Success Stories                                               ade
                Endorsements                                              t Le
                                                                        gh                                           p
                                                                       u                                          hi
                                                                    Tho                                       er
                                                                                                                 s
                                                                g                                            d
                                                       in                                                  ea
                                                    at                                                 ht
                                                                                                          L
                                                  id
                                                al                                                  ug
                                              -V                                                 Th
                                                                                                   o
                                          n                                                  g
                                       sio                                               n
                                    Vi                                               ldi
                                e                                                 ui
                            g th                                            -   B
                       in                                               n
                  iz                                                 sio
                al                                              Vi
              Re                                          th
                                                            e                                           Market-Making
                                                        g                                              Communicating
                                                 t in                                                    Influencing
                                              ica
                                         un                                                       Building Trust & Advocacy
                                     m
                                m
                              Co

                                                                                                                               Vision

                                                           Proprietary © Aepona                                          6   www.aepona.com
Executing the market roadmap 2010-2011

                                                                                     Thomson Reuters Cloud
Execution                                                                                  IBM UC Cloud
                                                 WAC Phase 1 Live
                                                                             Ireland     MTN Win                Open Mobile Summit
                                                                              Cloud
                                                                             Launch
                                            Canada OneAPI full                                           Telco 2.0 EMEA
                                            commercial launch          VCOM                          Light Reading Webinar
                                                                       NaaS
                                                      Neustar           Win            Q2 2011
                                      Nordics         Launch
                                       Cloud
                                      Launch      AT&T win                             CTIA Wireless
                                                                                   USP “Cloud Edition” Launch
                            Rogers                                               MWC 2011 & Awards
                        Catalyst Launch
                                                                        USP Advanced Call Service Launch
                               WAC SDK
              LR Leading       Launch           Q1 2011
             Lights Award                                                                     + continuous communication aligned with
     Navteq                                            Telco 2.0 Webinar                                 corporate themes:
   Partnership                                      Open Mobile Summit, US
                                                                                                    online/social media marketing
                                                Telco 2.0 EMEA                                            twice-monthly blog
  Canada         TNS                        Telco 2.0 Contributed Article                                 podcasts/webinars
  OneAPI         Win                     Telco 2.0 Americas                                              contributed articles
  Progress                           USP 3.0 Launch                                                           newsletter
                                   New Website Launch & corporate look/feel refresh                        analyst briefings
                                                                                                            media briefings
                              CTIA Fall                                                             developer forum engagement
                           Mobile Cloud White Paper                                                            local PR
                       SDP Summit, London
     Q4 2010                                                                                                                    Vision

                                                          Proprietary © Aepona                                            7   www.aepona.com
Omnipresence
Omnipresence



Content


          Website


               Engagement

                        Attention/Ads

           importance
Extraordinary                                                                  3


                      Authority
                                                                   Members




 Interesting
     or                           4           Omnipresence
  Authority
                Earned Media




                                                ✓     peer review
                                                      inbound links
                                                ✓     third party
                                                      webinars
                                                ✓     advocacy email
                                                      & twitter
                               Niche                                         Exclusive
                        or limited Audience
(customers perspective)
                                                            Your Business
1                                                                                                                                                           3
       Industry Leader                                                         Extraordinary                                              Members



                            Prime                                                                         Authority
                               2                                              Interesting                             4
                   Smooth                                                         or                                             Omnipresence
                                                                               Authority



                                           All Media                                              Earned Media


    Mass Market               Mainstream
                                                                                                                                                                Customer Volume
                                                                                                                  Niche
                                                                                                                                                Exclusive
                                                                                                           or limited Audience




                                       Bought Media                                               Owned Media

                                                         Mild
                  Over Here    5                       Interest
                                                                                                                      7          High 5



                   Attention                                                                              Advocacy
                                                         Low
       Shout Loudly                                    Interest
                                                                                                                                           Hand Shake
6                                                                                                                                                           8
Mass Market                      Mainstream




                                              Bought Media




                                                               Mild
                     Over Here       5                       Interest




                       Attention


                                                               Low
      Shout Loudly                                           Interest
  6
Shout Loudly
Shout Loudly
For interview for the human stories
                                                                                                                                                         Video/YouTube Channels                Not as a YouTube channel but as a
                                                                                                                                                                                               method to broadcast and share


                                                                                                                                                                        Human story used for the online PR
                                                                                                                                                         Blogging                                                        Theme to be decided
                                                                                    Leave as a pri 2 say 1012       Forums                                              Guest bloggers from the car industry


                                                                                                                                                                                        Human story from existing customers
                                                                                  Online PR
                                                                                                                                                                                        Choose sectors based around publications
                                                                                      Social
                                                                                                                                                                                        Create CONTEXT based stories with real
                                                                                       Email                                                                             Plan A         people
                                                                    By brand                                                                                                                                                 Links should be titled from the research
                                                                                                                                                         Online PR                      Infer Crash Services and link
                                                                   By generic        Search       Consolidated reporting                                                                                                     This is to assist PPC with key terms

                                                             Search by services                                                                                                                                                 Yolanda to find out who they are
                                                      Conversions these create         PPC                                                                                              Niche players in the Car Market         Make a list of the sites
                                                                                                                                                                         Plan B                                                 We are to come up with a plan for these guys
                                                                             Minimal Display
                                                          Finance spend per conversion
                                                                                                                                                                                                                                                   1 per month
                                                                                                                                                                                                         Our affiliate newsletter is content
                                                                                                                                                                                                         contribution not distribution             Content from blog
                                                                                                   Offline Pushing Online
                                                                                                                                                                                     Customers                                                     Tony has created messages


                                                                                     Search Engine Optimisation (SEO)                                                                           1 per quarter
                                                                                                                                                                                                             Offline PR topic

                                                                                                                                                                                                             Human story        + photos
                                               Do this in accordance with Online PR            Online Display Advertising
                                                                                                                               Consumer Crash                                                                Incentive       Competition
                                                                                                                               Services Strategy
de range of PPC terms                                                                                                                                                                Own                                                       person interview
                           Find out how people are searching for us                                                                                        Email Marketing                      topics       Who is behind the brand
                                                                            Campaign 1
                                                                                                                                                                                                             Products explained        Take a service and explain how/why
                                                  Additional services
                                                                                                                                                                                                             CALL TO ACTION >>>            GET A FREE PACK
                                              How do people search
                                                   Volume of search                                                                                                                                          Promote lookaly and iPhone app
                                                                            Campaign 2          Pay Per Click Advertising
            HOW MANY PEOPLE ARE ACCESSING
            VIA DIFFERENT ANGLES                                                                                                                                                                                                                                            Bounce back
                                                           Objective
                                                                                                                                                                                                                                       Management to be iON & CRASH         Unsubscribe
                        Determine the content and landing                                                                                                                            List growth to be conducted by TMcK                                                    Dead
                        pages needed for version 3.0 of the site
                                                                        Overall Objective                                                                                            Email marketing analysis
                                                             Budget £500 for starters
                                                                                                                                                                                                                                               15,000 (NI)
                                                                                                                                                                                    Those that have purchased breakdown cover
                                                       Mobile site to be reviewed by GD for key tasks
                                                                        Phone number to me monitored                                                                                                                                   = 50,000 - 15,000 already accounted for
                                                                                                                Mobile Media                                                        Those that are insured with the brokers
                                                             iPhone App looks good, but where is it
                                                             in the customer journey?                                                                                                                                                   40,000
                                                                                                                                                   The Digital Contacts are         Those that have used Crash in the past              Email addresses of 2,000
                                                                          2012/13 look at selling online                                                                                                                 Come in but no real details of who they are
                                                                                                            e-Commerce                                                              List building from website
                                                             For now park due maintain brand clarity
                                                                                                                                                                                                                                 DFC
                                                                                                                                                                                    People that are with the affiliates          Dealerships


                                                                                                                                                                                            Look at free v paid listing
                                                                                                                                                                              Lookaly
                                                                                                                                                         Social Media
                                                                                                                                                                              No to facebook and twitter for now
Mass Market                      Mainstream




                                              Bought Media




                                                               Mild
                     Over Here       5                       Interest




                       Attention


                                                               Low
      Shout Loudly                                           Interest
  6
Mainstream




             Over Here




               Bought Media




             Attention          Mild
                              Interest
    5
Over Here
Over Here
Over Here
Over Here
Context

Objectives

Content

 Process

Situation

 Launch

Measure
ENGAGEMENT RATIO:
      0.02%
Great News!
Over Here
Over Here


Website


     Attention/Ads


              Engagement

                Content

          importance
Mass Market                                    Mainstream




              ✓      less uniqueness
                     higher attention
                     costs
              ✓      build for the                          Bought Media

                     first time
                     customer
              ✓      social if context
                                                                             Mild
                                   Over Here       5                       Interest




                                     Attention


                                                                             Low
      Shout Loudly                                                         Interest
  6
(customers perspective)
                                                            Your Business
1                                                                                                                                                           3
       Industry Leader                                                         Extraordinary                                              Members



                            Prime                                                                         Authority
                               2                                              Interesting                             4
                   Smooth                                                         or                                             Omnipresence
                                                                               Authority



                                           All Media                                              Earned Media


    Mass Market               Mainstream
                                                                                                                                                                Customer Volume
                                                                                                                  Niche
                                                                                                                                                Exclusive
                                                                                                           or limited Audience




                                       Bought Media                                               Owned Media

                                                         Mild
                  Over Here    5                       Interest
                                                                                                                      7          High 5



                   Attention                                                                              Advocacy
                                                         Low
       Shout Loudly                                    Interest
                                                                                                                                           Hand Shake
6                                                                                                                                                           8
Niche
                          or limited Audience              Exclusive




           Owned Media




  Mild
Interest
                                  7       High 5




                         Advocacy



                                                   Hand Shake
  Low
Interest                                                        8
Niche
                          or limited Audience              Exclusive




           Owned Media




  Mild
Interest
                                  7       High 5




                         Advocacy



                                                   Hand Shake
  Low
Interest                                                        8
High 5
High 5
Services
High 5




Website

      Content


              Engagement


                       Attention/Ads

          importance
High 5
Product
Niche
                          or limited Audience              Exclusive




           Owned Media




  Mild
Interest
                                  7       High 5




                         Advocacy



                                                   Hand Shake
  Low
Interest                                                        8
Exclusive


                Hand Shake



           8




  Low
Interest




               Advocacy
Exclusive


                Hand Shake



           8




  Low
Interest




               Advocacy
Niche
                         or limited Audience                                    Exclusive




                                                  ✓   sales utility
           Owned Media
                                                  ✓   reputation mgt
                                                  ✓   email marketing

  Mild
Interest
                                 7       High 5




            Advocacy


                                                                        Hand Shake
  Low
Interest                                                                             8
(customers perspective)
                                                            Your Business
1                                                                                                                                                           3
       Industry Leader                                                         Extraordinary                                              Members



                            Prime                                                                         Authority
                               2                                              Interesting                             4
                   Smooth                                                         or                                             Omnipresence
                                                                               Authority



                                           All Media                                              Earned Media


    Mass Market               Mainstream
                                                                                                                                                                Customer Volume
                                                                                                                  Niche
                                                                                                                                                Exclusive
                                                                                                           or limited Audience




                                       Bought Media                                               Owned Media

                                                         Mild
                  Over Here    5                       Interest
                                                                                                                      7          High 5



                   Attention                                                                              Advocacy
                                                         Low
       Shout Loudly                                    Interest
                                                                                                                                           Hand Shake
6                                                                                                                                                           8
Now What?

1.Strategy       2.Design




  3.Content,     4.Measure
   Interface,
   & Launch
Niall McKeown
   www.ionology.com
nmckeown@ionology.com
 twitter:@niallmckeown

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Picking the right digital marketing tools for your business

  • 1. Niall McKeown www.ionology.com nmckeown@ionology.com twitter:@niallmckeown
  • 2.
  • 3.
  • 4. Forums Viral Marketing Consolidated reporting Online Brand Management Offline Pushing Online Video/YouTube Channels Search Engine Optimisation (SEO) Blogging Online Display Advertising Website and Permission Affiliate Marketing Marketing Pay Per Click Advertising Online PR Webinars Email Marketing Mobile Media Podcasting e-Commerce Social Media
  • 5. Website Attention/Ads Content Engagement importance
  • 6. (customers perspective) Your Business 1 3 Industry Leader Extraordinary Members Prime Authority 2 Interesting 4 Smooth or Omnipresence Authority All Media Earned Media Mass Market Mainstream Customer Volume Niche Exclusive or limited Audience Bought Media Owned Media Mild Over Here 5 Interest 7 High 5 Attention Advocacy Low Shout Loudly Interest Hand Shake 6 8
  • 7. 1 Extraordinary Industry Leader Prime ✓ no SEO issues ✓ limited engagement due to size ✓ task focused Interesting 2 or Smooth Authority All Media Mass Market Mainstream
  • 8.
  • 10. PRIME Website Content Attention/Ads Engagement importance
  • 11.
  • 12. 1 Extraordinary Industry Leader Prime ✓ no SEO issues ✓ limited engagement due to size ✓ task focused Interesting 2 or Smooth Authority All Media Mass Market Mainstream
  • 13. (customers perspective) Your Business 1 3 Industry Leader Extraordinary Members Prime Authority 2 Interesting 4 Smooth or Omnipresence Authority All Media Earned Media Mass Market Mainstream Customer Volume Niche Exclusive or limited Audience Bought Media Owned Media Mild Over Here 5 Interest 7 High 5 Attention Advocacy Low Shout Loudly Interest Hand Shake 6 8
  • 14. Extraordinary 3 Authority Members Interesting or 4 Omnipresence Authority Earned Media Niche Exclusive or limited Audience
  • 15.
  • 17.
  • 19. Extraordinary 3 Authority Members Interesting or 4 Omnipresence Authority Earned Media Niche Exclusive or limited Audience
  • 20.
  • 21.
  • 22.
  • 23. Becoming the Leader: Corporate Marketing Roadmap Execution Market Events / Triggers ip Customer Wins r sh Success Stories ade Endorsements t Le gh p u hi Tho er s g d in ea at ht L id al ug -V Th o n g sio n Vi ldi e ui g th - B in n iz sio al Vi Re th e Market-Making g Communicating t in Influencing ica un Building Trust & Advocacy m m Co Vision Proprietary © Aepona 6 www.aepona.com
  • 24. Executing the market roadmap 2010-2011 Thomson Reuters Cloud Execution IBM UC Cloud WAC Phase 1 Live Ireland MTN Win Open Mobile Summit Cloud Launch Canada OneAPI full Telco 2.0 EMEA commercial launch VCOM Light Reading Webinar NaaS Neustar Win Q2 2011 Nordics Launch Cloud Launch AT&T win CTIA Wireless USP “Cloud Edition” Launch Rogers MWC 2011 & Awards Catalyst Launch USP Advanced Call Service Launch WAC SDK LR Leading Launch Q1 2011 Lights Award + continuous communication aligned with Navteq Telco 2.0 Webinar corporate themes: Partnership Open Mobile Summit, US online/social media marketing Telco 2.0 EMEA twice-monthly blog Canada TNS Telco 2.0 Contributed Article podcasts/webinars OneAPI Win Telco 2.0 Americas contributed articles Progress USP 3.0 Launch newsletter New Website Launch & corporate look/feel refresh analyst briefings media briefings CTIA Fall developer forum engagement Mobile Cloud White Paper local PR SDP Summit, London Q4 2010 Vision Proprietary © Aepona 7 www.aepona.com
  • 25.
  • 27. Omnipresence Content Website Engagement Attention/Ads importance
  • 28. Extraordinary 3 Authority Members Interesting or 4 Omnipresence Authority Earned Media ✓ peer review inbound links ✓ third party webinars ✓ advocacy email & twitter Niche Exclusive or limited Audience
  • 29. (customers perspective) Your Business 1 3 Industry Leader Extraordinary Members Prime Authority 2 Interesting 4 Smooth or Omnipresence Authority All Media Earned Media Mass Market Mainstream Customer Volume Niche Exclusive or limited Audience Bought Media Owned Media Mild Over Here 5 Interest 7 High 5 Attention Advocacy Low Shout Loudly Interest Hand Shake 6 8
  • 30. Mass Market Mainstream Bought Media Mild Over Here 5 Interest Attention Low Shout Loudly Interest 6
  • 32.
  • 33.
  • 34.
  • 36. For interview for the human stories Video/YouTube Channels Not as a YouTube channel but as a method to broadcast and share Human story used for the online PR Blogging Theme to be decided Leave as a pri 2 say 1012 Forums Guest bloggers from the car industry Human story from existing customers Online PR Choose sectors based around publications Social Create CONTEXT based stories with real Email Plan A people By brand Links should be titled from the research Online PR Infer Crash Services and link By generic Search Consolidated reporting This is to assist PPC with key terms Search by services Yolanda to find out who they are Conversions these create PPC Niche players in the Car Market Make a list of the sites Plan B We are to come up with a plan for these guys Minimal Display Finance spend per conversion 1 per month Our affiliate newsletter is content contribution not distribution Content from blog Offline Pushing Online Customers Tony has created messages Search Engine Optimisation (SEO) 1 per quarter Offline PR topic Human story + photos Do this in accordance with Online PR Online Display Advertising Consumer Crash Incentive Competition Services Strategy de range of PPC terms Own person interview Find out how people are searching for us Email Marketing topics Who is behind the brand Campaign 1 Products explained Take a service and explain how/why Additional services CALL TO ACTION >>> GET A FREE PACK How do people search Volume of search Promote lookaly and iPhone app Campaign 2 Pay Per Click Advertising HOW MANY PEOPLE ARE ACCESSING VIA DIFFERENT ANGLES Bounce back Objective Management to be iON & CRASH Unsubscribe Determine the content and landing List growth to be conducted by TMcK Dead pages needed for version 3.0 of the site Overall Objective Email marketing analysis Budget £500 for starters 15,000 (NI) Those that have purchased breakdown cover Mobile site to be reviewed by GD for key tasks Phone number to me monitored = 50,000 - 15,000 already accounted for Mobile Media Those that are insured with the brokers iPhone App looks good, but where is it in the customer journey? 40,000 The Digital Contacts are Those that have used Crash in the past Email addresses of 2,000 2012/13 look at selling online Come in but no real details of who they are e-Commerce List building from website For now park due maintain brand clarity DFC People that are with the affiliates Dealerships Look at free v paid listing Lookaly Social Media No to facebook and twitter for now
  • 37. Mass Market Mainstream Bought Media Mild Over Here 5 Interest Attention Low Shout Loudly Interest 6
  • 38. Mainstream Over Here Bought Media Attention Mild Interest 5
  • 44.
  • 45.
  • 46.
  • 49.
  • 51. Over Here Website Attention/Ads Engagement Content importance
  • 52. Mass Market Mainstream ✓ less uniqueness higher attention costs ✓ build for the Bought Media first time customer ✓ social if context Mild Over Here 5 Interest Attention Low Shout Loudly Interest 6
  • 53. (customers perspective) Your Business 1 3 Industry Leader Extraordinary Members Prime Authority 2 Interesting 4 Smooth or Omnipresence Authority All Media Earned Media Mass Market Mainstream Customer Volume Niche Exclusive or limited Audience Bought Media Owned Media Mild Over Here 5 Interest 7 High 5 Attention Advocacy Low Shout Loudly Interest Hand Shake 6 8
  • 54. Niche or limited Audience Exclusive Owned Media Mild Interest 7 High 5 Advocacy Hand Shake Low Interest 8
  • 55. Niche or limited Audience Exclusive Owned Media Mild Interest 7 High 5 Advocacy Hand Shake Low Interest 8
  • 58. High 5 Website Content Engagement Attention/Ads importance
  • 60. Niche or limited Audience Exclusive Owned Media Mild Interest 7 High 5 Advocacy Hand Shake Low Interest 8
  • 61. Exclusive Hand Shake 8 Low Interest Advocacy
  • 62. Exclusive Hand Shake 8 Low Interest Advocacy
  • 63. Niche or limited Audience Exclusive ✓ sales utility Owned Media ✓ reputation mgt ✓ email marketing Mild Interest 7 High 5 Advocacy Hand Shake Low Interest 8
  • 64. (customers perspective) Your Business 1 3 Industry Leader Extraordinary Members Prime Authority 2 Interesting 4 Smooth or Omnipresence Authority All Media Earned Media Mass Market Mainstream Customer Volume Niche Exclusive or limited Audience Bought Media Owned Media Mild Over Here 5 Interest 7 High 5 Attention Advocacy Low Shout Loudly Interest Hand Shake 6 8
  • 65. Now What? 1.Strategy 2.Design 3.Content, 4.Measure Interface, & Launch
  • 66. Niall McKeown www.ionology.com nmckeown@ionology.com twitter:@niallmckeown