Personal Information
Beruf
VP, Marketing, eCRM and Customer Experience
Webseite
www.banafshehghassemi.com
Info
•VP of Customer Experience & eCRM at the American Red Cross (ARC) with 16 years of executive roles in the high tech sector leading brands in achieving their bottom-line objectives through customer-centric business design.
•Pioneered successful approaches in integration of customer experience strategies with emerging technologies to deliver differentiated brand experiences.
•Sought after speaker & subject matter expert on the conference circuit, expert panels & trade media (see recent samples below).
•Frequent advisor to nonprofit & for-profit organizations on customer centric business and technology transformation and to technology providers and startups on
Tags
customer experience
customer experience management
customer relationship management
crm
banafsheh ghassemi
social crm
cem
blackbaud conference 2012
customer centric
customer centricity
bbcon
social media
marketing
multichannel marketing
sentiment analysis
sentiment analysis symposium
voice of the customer
crm evolution 2012
change management
crm 2.0
new york
crm evolution conference 2012
crm strategy
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Präsentationen
(3)Gefällt mir
(6)Social Media and Non-Profits: Networking for a Cause
Social Media Today
•
Vor 12 Jahren
4sq + SCRM
Stefano Mizzella
•
Vor 13 Jahren
Overview Of CRM
Elijah Ezendu
•
Vor 14 Jahren
50 Social Media Tactics for Nonprofits
Chad Norman
•
Vor 14 Jahren
7 Steps to Customer Loyalty: A Cult Branding Guide
The Cult Branding Company
•
Vor 15 Jahren
SOCIAL CRM
Daitona Carter
•
Vor 14 Jahren
Personal Information
Beruf
VP, Marketing, eCRM and Customer Experience
Webseite
www.banafshehghassemi.com
Info
•VP of Customer Experience & eCRM at the American Red Cross (ARC) with 16 years of executive roles in the high tech sector leading brands in achieving their bottom-line objectives through customer-centric business design.
•Pioneered successful approaches in integration of customer experience strategies with emerging technologies to deliver differentiated brand experiences.
•Sought after speaker & subject matter expert on the conference circuit, expert panels & trade media (see recent samples below).
•Frequent advisor to nonprofit & for-profit organizations on customer centric business and technology transformation and to technology providers and startups on
Tags
customer experience
customer experience management
customer relationship management
crm
banafsheh ghassemi
social crm
cem
blackbaud conference 2012
customer centric
customer centricity
bbcon
social media
marketing
multichannel marketing
sentiment analysis
sentiment analysis symposium
voice of the customer
crm evolution 2012
change management
crm 2.0
new york
crm evolution conference 2012
crm strategy
Mehr anzeigen