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TQM in EDUCATIONAL INSTITUTIONS

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Debashish Banerjee
Debashish Banerjee
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TOTAL QUALITY MANAGEMENT A Definition ,[object Object],[object Object],www.a2zmba.com
Key contributors to quality management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com contributor Key contributions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],14 Points, special versus common cause of variation. Quality is fitness-for-use , quality trilogy. Quality is a total field, the customer defines quality. Quality is free , zero defects. Cause and Effect diagrams and quality circles Taguchi loss function.
MEANING OF QUALITY www.a2zmba.com Fitness for Consumer Use Producer’s Perspective Consumer’s Perspective Quality of Conformance ,[object Object],[object Object],Quality of Design ,[object Object],[object Object],Marketing Production Meaning of Quality
Elements of TQM Concept www.a2zmba.com Continuous improvement Customer focus Prevention Of defects Universal responsibility For quality TQM
Deming Wheel: PDCA Cycle www.a2zmba.com 1. Plan Identify problem and develop plan for improvement. 2. Do Implement plan on a test basis. 3. Study/Check Assess plan; is it working? 4. Act Institutionalize improvement; continue cycle.
TQM TOOLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
TQM tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
TQM tools continued.. ,[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
TQM tools continued.. ,[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
Costs of Quality ,[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
TQM benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
TQM GURUS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com Karou Ishikawa
Edward Deming’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
14 PRINCIPLES Continued: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
14 PRINCIPLES Continued: ,[object Object],[object Object],[object Object],www.a2zmba.com
CROSBY’S FOURTEEN STEPS TO QUALITY IMPROVEMNET ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
CROSBY’S FOURTEEN STEPS TO QUALITY IMPROVEMENT Contd . ,[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
ELEMENTS OF TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
QUALITY MANAGEMENT RECOGNITION ,[object Object],[object Object],[object Object],www.a2zmba.com
APPLYING TQM TO B-SCHOOL ,[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
TQM @ S.R.N ADARSH COLLEGE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
Quality objectives :- ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
Quality management strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
Contd… ,[object Object],[object Object],[object Object],www.a2zmba.com
Areas for improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
SYNERGISTIC RELATIONSHIPS ,[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
LEADERSHIP ,[object Object],[object Object],www.a2zmba.com
CONTINUOUS IMPROVEMENT AND SELF-EVALUATION ,[object Object],[object Object],www.a2zmba.com
A SYSTEM OF ONGOING PROCESS ,[object Object],[object Object],www.a2zmba.com
A QUALITY B-SCHOOL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com
ADVANTAGES OF APPLIYING TQM IN EDUCATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

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TQM in EDUCATIONAL INSTITUTIONS

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  • 5. Elements of TQM Concept www.a2zmba.com Continuous improvement Customer focus Prevention Of defects Universal responsibility For quality TQM
  • 6. Deming Wheel: PDCA Cycle www.a2zmba.com 1. Plan Identify problem and develop plan for improvement. 2. Do Implement plan on a test basis. 3. Study/Check Assess plan; is it working? 4. Act Institutionalize improvement; continue cycle.
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