Indicators for measuring library resources and services

“ Indicators for measuring library resources and services “ Bente Saxrud BI Norwegian School of Management

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

BI Norwegian School of Management ,[object Object],[object Object],Bergen, 24th September 2010

More facts ,[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Library Research and acad. resources Bergen, 24th September 2010

Visions ,[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Library Vision ,[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Library Vision continued ,[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

The Library ,[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Resources at disposal ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Key Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Measuring and Evaluation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010 We need both measuring and evaluation!

Closer look ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

The Users ,[object Object],[object Object],[object Object],Bergen, 24th September 2010

The Digital Library ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

The Digital Library - General ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Web statistics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Web statistics - Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Databases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Databases ,[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Databases - Challenges ,[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Numbers may not tell the truth … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Guidance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Guidance and Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Evaluations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

User Surveys/contact – do they tell the truth? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],User surveys give qualitative information! But: You have to ask the right questions! Bergen, 24th September 2010

LibQUAL +® ,[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

LibQUAL +® ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

LibQUAL +® – Core Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

User Survey: LibQUAL +® Bergen, 24th September 2010

User Surveys/contacts ,[object Object],[object Object],[object Object],Bergen, 24th September 2010

The Library is closed…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

How to promote value of the Library? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bergen, 24th September 2010

Don’t forget ! ,[object Object],[object Object],Bergen, 24th September 2010

[object Object],Bergen, 24th September 2010

Good Luck!! Bergen, 24th September 2010

Indicators for measuring library resources and services

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