IT Industrialization Part 3 - Pros and Cons

1. Siemens IT Solutions and Services
IT Industrialization and beyond
Industrialization
- Part III -
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2. Industrialization - Index
1 The Heart of our Service Provision
2 Negative Associations
3 The Benefits
4 Contact
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3. IT Industrialization –
The Heart of our Service Provision
Quality Transparency
Comparability Choice
Reliability Flexibility
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4. Industrialization –
Negative Associations
The Company does not
recognize my needs
Does not fit my
requirements
Factory instead of
interesting showrooms
No Customer
responsibility feeling
Unsatisfied workers
Bad service
Employees do not identify
with their products
Industrialization
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5. Industrialization –
The Benefits
Industrialization is part of our daily life.
Separation of customer
experience and production
High availability Low prices
No surprises Consistent quality
Global availability of products
Industrialization
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6. Industrialization –
The Benefits
An Example…
Do you worry where your car
manufacturer installs its airbag sensor?
Possibly not, but it needs to work at
100% perfection!
IT Industrialization allows us to provide you
the highest quality at the lowest price.
Industrialization
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7. The Benefits: Customer Interface
Are you worried how your Internet search
engines get the sites you are looking for?
Or are you simply searching:
Direct keyword entry
Quick and clear result presentation
Most relevant results first
Just let your provider take care of anything else
Industrialization
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8. What means Industrialization to us?
Industrialized service provision is a mindset
We benchmark ourselves to the leaders in
industrial production – e.g. car manufacturers
We automate processes wherever possible
We do everything to provide our customers
the same outstanding quality as usual
Industrialization
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9. Industrialization and beyond
This presentation is part of a series of Industrialization topics.
If you would like to know more, please continue with “Part IV – How we work together”.
Part I – Challenges of our Customers
Part II – Our Promise
Part III – Industrialization
Part IV – How we work together
Part V – Answers for our Customers
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10. You want to know more? Just contact:
Andreas Degenhardt
Head of Global Application Management
Siemens AG
Siemens IT Solutions and Services
Otto-Hahn-Ring 6
81739 Munich
Germany
Phone: +49 (89) 636-46500
andreas.degenhardt@siemens.com
www.twitter.com/applicationmngt
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