KLIA v.02 presentation aznan

TERMINAL SERVICES DIVISION ,[object Object],[object Object],[object Object]

OBJECTIVES By end of the lecture, you will be able to understand the basic concepts, mission, function and duties of Terminal Services Division. TERMINAL SERVICES DIVISION

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APPROACH RUNWAY TAXIWAY APRON GATE PIER ARRIVAL CONCOURSE BAGGAGE CLAIM DEPARTURE PARKING ROADS OTHER GROUND TRANSPORT ROADS PARKING PUBLIC AREAS PUBLIC AREAS RUNWAY TAXIWAY APRON GATE PIER DEPARTURE CONCOURSE PAX AREA PROCESSING AIRCRAFT PROCESSING OPERATIONAL PROCESSES TOS

Terminal Organization Structure

Terminal Operation Division Roles and Responsibilities TERMINAL SERVICES DIVISION

AREA OF RESPONSIBILITY TSD MTB Area Size: 241,000 sq. m CP Area Size: 95,000 sq. m SAT Area Size: 143,404 sq. m Total Area Size: 479,404 sq. m

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ii. To ensure that the terminal workforce must be highly dedicated in order to provide world class airport services to our valued customers. iii.To ensure and constantly enforce policies and procedures established by the management. Iv. To ensure that performance standards of Terminal Services Division are maintained and take actions to overcome related problems. TERMINAL SERVICES DIVISION

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STANDARD OPERATING PROCEDURES (SOP) 1. INSPECTION :- Routine Inspection : - Inspection Based on Report :- Inspection prior to event TERMINAL SERVICES DIVISION

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STANDARD OPERATING PROCEDURES (SOP) 3. CUSTOMER SATISFACTION & IMPROVEMENT :- Handling passengers at Information Counter :- Handling Complaint :- Handling Complaint at Information Counter :- Public Announcement :- Operation of PABX TERMINAL SERVICES DIVISION

STANDARD OPERATING PROCEDURES (SOP) Cont.. 4. INCIDENT & ACCIDENT :- First Aid, Major injury and fatal Accident at Terminal :- Handling Dead Body :- Transporting Invalids 5. FALLBACK PROCEDURE :- TAMS failure :- TTS Failure :- Lost of Electrical Power Supply :- Lost of Water Supply 6. SCHEDULE MAINTENANCE 7. WORK PERMIT 8. TRUNK RADIO SYSTEM - HOW TO USE TRUNK RADIO 9. AD HOC FLIGHT 10. DIVERSION FLIGHT 11. PURCHASING AND SUPPLIER CONTROL TERMINAL SERVICES DIVISION

KLIA v.02 presentation aznan

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