2. Why Sugar “SugarCRM is a cost effective, easy to use solution that allows companies to grow their business by letting them become extremely responsive to their customer’s needs.“
9. Comparison: Database Backup Recovery 2 key aspects to CRM data: (1) customer data and (2) the relationships between accounts, contacts, opportunities and all the other data Note: Everybody does multiple daily backups of their on-demand customer data
12. Comparison: Custom Modules, Fields and Workflows *100 for Professional Edition and 200 for Enterprise Edition
13. Comparison: Implementation Technical Skills Some integrations with other applications may require technical skills. For this, the key questions are: what are these skills and can they be leveraged with other projects? This points to the hidden cost of different applications Skills can be leveraged in other projects Skills cannot be leveraged in other projects
14.
15. Salesforce’s hidden costs kick in when customers are deeply integrated and cost of migration would be prohibitive