9. France: Key
Benefits
Links to Personal
Data, Accessibility,
Quality, Stats
Clear intuitive
service categories
from the start
Cleaner layout and
presentation of
information
Audience
segmentation by
user type
available
Prominent search
function
Easy access to
online forms
13. Canada: Key
Benefits
Simple clear
access to key
service areas
Clear positioning
of open
government policy
Engaging use of
images
Links to
eParticipation and
innovation
features
14. • Clean and compelling use of graphics
Convey forward thinking and innovation
Feature Mobile & Apps
• Simple, clear & consistent access to key online services
Categorise services by areas
Clearly distinguish between access to online information and transactional services
• Prominent featuring of social media and feedback mechanisms
Stress continuous engagement
Promote co-creation (Beta working)
• Clear positioning of Government policy on priority areas
Open Data & Government
Open Innovation & Co-Creation
Transparency
Key Lessons Learned
Hinweis der Redaktion
As the above diagram shows, migration from Stage 1 to Stage 4 entails a progressive journey from the simple provision of online information through to the delivery of a fully transactional and networked digital presence that is open, collaborative and citizen centric.
Somewhat counter-intuitively, however, UN research indicates that progress is not always strictly linear: whereas the global mean score for Stage 4 - Networked Presence – is 27%, the global mean score Stage 3 – Transactional Services – is just 22%.
This discrepancy is attributed, in part to the fact that delivering deep back office transactional service integration (which requires robust online security, identity management, payment systems and close channel coordination) is inherently more challenging than the social-media based information sharing, inquiry and consultation features that characterize Stage 4.
Nevertheless, national governments must continuously strive to deliver on both stages in tandem in order to stand amongst global leaders.
Size, geographic location and governmental structure often influence the exact manner in which governments around the world implement eGovernment.
Regardless of these variables, however, global best practice, as reflected in the UN eGovernment Survey as well as other International assessment mechanisms, universally recognise 6 key enablers
Thanks to clear leadership from above and the eOman strategy Oman has the fundamental prerequisites for success in place – without these elements nothing else matters
Oman also has the key technical enablers in place
The challenges, as for most countries, is to consistently implement the strategy , vision & technology across the whole of government, whilst constantly striving to keep ahead of rapidly emerging trends
eGov will increasingly be fueled by: Mobile, Data/APIs, Geolocation
As the online world becomes Mobile, Laptop sales decrease in favour of Tablets
Almost half a billion tablets will ship in 2013 and 2014 alone
Worldwide sales of smartphones exceeded those of feature phones in early 2013.
As of July 2013, 90% of global consumer handset sales are attributed to the purchase of iPhone and Android smartphones.
Mobile: ‘Smart Phones are Smart and they are getting Smarter’ Always on, always active – with web apps overtaking social media and sms accorging to a Google Home Grown study on advanced mobile trends - http://www.gstatic.com/ads/research/en/2011_Advanced_Global_Mobile_Trends.pdf
APIS – Sharing, data - Without APIs, more than “half of the major technological trends could not be possible. That is important. That tells you something,” Krohn said.
GeoLocation: CIO Magazine’s Next Software Frontier – enables immediate personalisation and identification
As the international leader in the 2014 OSI, France was chosen as a best practice exemplar of deep citizen-centric, back office service integration.
The Service Portal:
Directs individuals, businesses and associations to relevant services by event as well as by subject
Invites ideas about administrative simplification
Connects citizens with current debates and consultations and
Facilitates interaction with government through single sign on
Key user interface features of the service portal include:
Clear access to key services by thematic categories
Clear access to information
Clear access to eParticipation facilities
Segmentation by user type
Like France, Singapore separates its National Portal from its Service Portal – www.ecitizen.gov.sg.
Unlike France, the service portal is stripped down to the bare essentials, enabling any user – regardless of their level of digital literacy - to access services and information quickly and easily.
Key user interface features of the service portal include:
Clean, uncluttered home page
Dominance of a simple, easy to use search bar for access to services and information
A prominent Crowdsourcing/co-Creation function
Clear access to Open Data and eParticipation Portals
Of the 3 portals assessed, the Canadian National Portal provided the closest analogy to the Omani portal as both provide access to online services via a National Portal.
Despite the wide of array of content, the Canadian National Portal is marked by its clear and simple front office layout and presentation and strong focus on openness and innovation
Key user interface features of the national portal include:
Simple and clear access to key service areas
Clean and compelling use of graphics
Clear access to Open Data, eParticipation, and innovation features
Clear positioning of Open Government policy