mplsystems

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mplsystems provides multi-channel contact centre technology, customer experience software and mobile field service technology for sales, service and mobile workforce operations. The MPL intelligentContact technology can be delivered on premise or in the Cloud as Aurora, automating with business processes and back office applications to reduce costs and enhance the customer experience. Whichever delivery option is used, iContact seamlessly links your customer service function with the entire organisation including mobile sales and support staff in the field.

call centre contact centre service management software agent desktop contact centre solutions mobile workforce management field service technology multi-channel customer service field service scheduling software field service management field service software service desk system call centre software customer experience customer self-service apps customer portals field service job portal customer service tools mobile workforce scheduling help desk management software field service solutions service desk software field management software help desk solutions field service mobile field service solutions contact centre agent desktop agent desktop solution customer service web chat email customer service

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mplsystems

Präsentationen

Mobile Devices are Revolutionising our Relationship with the Customer

Chat, Social, Email....Getting Engagement Right in the Contact Centre

Dokumente

Intelligent Agent Desktop