Take an overview of our new and improved client panel-better process flow, information availability, discount & partner programs integration & more

1. ZNetLive’s Client Member Panel
A Quick Tour

2. You have My Services
My Support
main
My Billing sections
Let's go through them one by one.

3. Dashboard
Intelligent search for finding anything
at member panel – tickets, orders,
Services, etc.
This is your
home
dashboard
Running promotions
& offers
Provide your feedback for member
panel here.
Contact us here

4. My Services

5. Dashboard > My Services
Take a
quick
overview
of your
services due
for renewal,
offers and
recommended
services.
Learn more
or contact
your
dedicated
account
manager

6. My Services > Current Services
Services due for
renewal
Quick call to
action button
Suspended services Terminated Services
Click on service
to know its
details
Here you
can see all
your
services

7. Current Services > Service details
Suspended services Terminated Services
Details of your
control panel
1 tabs
Single click to
renew service
Details of your service
Clicking on
a service
opens its
details in 3
Free services available
with your plan
Service details tab

8. Current Services > Service Control Center
Free services available
with your plan
Service Control 2
Center
Check your complete
bandwidth consumption
on daily, weekly, monthly
or yearly basis.
You can use
this to manage
your server or
hosting..

9. Free service
with your domain
My Services > Service Control Center
..Or manage
your domains

10. Current Services > Billing Center
Know when your
service will expire
One click services renew.
One click change
or upgradation
of your billing cycle
3
Billing Center

11. My Services > Recommended Services
One click billing cycle
upgrade.
You can see
your
recommended
services here
Service you should
take for benefitting
more through
ZNetLive.

12. My Services > Current Offers
One click billing cycle
upgrade.
..and
discounts and
offers you are
eligible for
here.
Active discount
coupons that you
can avail

13. My Support

14. Dashboard > My Support
Take a
quick
overview
of your
support
tickets.
Support PIN &
client ID for
quick &
support.

15. My Support > My Tickets Click here to submit tickets
Filter by
department
Tickets awaiting responses
Quick
link for ticket
management
Click on
a ticket
to see
complete
communication
Here you
can see all
your tickets

16. My Support > Create Ticket
Tickets awaiting responses
Create a
ticket
Select according
to the issue
you are facing
Multiple input fields
let us know the exact
nature of problem
you are facing

17. My Support > Knowledgebase
Categories
of knowledgebase
articles
Intelligent search for searching your query from
complete knowledgebase
Click here to use an enquiry form in case you are
not able to find what you were searching.

18. My Support > Announcements
Filter by time
period
Click on an
announcement
to see it in detail.
Service and
support
announcements
relevant to your
services

19. My Support > Logs
Filter by time
period
View logs of
complete
communication
you had with
ZNetLive.
Here you can
see all your past
communications
with ZNetLive

20. My Billing

21. Dashboard > My Billing
Take a quick
overview
of your due
renewals,
unpaid invoices
& pending orders
Click here to quickly
add fund to your account.

22. Click here to quickly
add fund to your accounts.
Select your
payment option.
Enter the amount
you wish to deposit

23. My Billing > Invoices
Click here to select & pay
all your due invoices.
Click on a particular
invoice to see its details.
Total amount due for selected invoices.
Click here to pay amount
for selected invoices.
Click here to pay a
particular invoice.
All your
invoice
history at
one place

24. My Billing > Orders
Orders in different status
Click here to pay for a particular order
Click here to
cancel an
order
Click on an
order to
know about
its details
All your
order
history at
one place

25. My Billing > Receipts
Click on a receipt to
view its details.
Different payment methods
All your
receipt
history at
one place

26. My Billing > Ledger
Export details of your complete View old ledger
financial transactions

27. My Billing > Services due for Renewal
Total amount due for selected services.
Click on a
service to
view its
details
Filter according to time period. Click here to pay
for selected services
Single click renew
Quick call to
action button
All your
services
due for
renewal at
one place

28. Client Profile

29. Profile > Personal
Total amount due for selected services.
Filter according to time perod.
Click here to change your
Click here to edit password
your personal information
Click here to edit your
business details

30. Profile > Preferences
Total amount due for selected services.
Filter according to time perod.
Click here to edit your
business details
Manage your
preferences
for receiving
mails &
notification
from us.

31. Profile > User
Total amount due for selected services.
Filter according to time perod.
Click here to add details of a new user who can
manage your account.
Click on a particular user to add personal details, preferences & assign
rights & permissions to a particular user for account management.

32. Profile > Identity Verification
Filter according to time perod.
Add/Update
identity
authentication
documents.

33. Have questions?
Your dedicated account manager is your single
point of contact for all your queries.
Contact us through phone, live chat or drop us an email at
support@znetlive.com and we'll get back to you right away!